Sandcastles Beach Resort

Photo gallery for Sandcastles Beach Resort

Primary image
On the beach, white sand
Outdoor pool
Outdoor pool
In-room safe, iron/ironing board, free WiFi, bed sheets

Overview of Sandcastles Beach Resort

Sandcastles Beach Resort

3.5 star property
3.5-star beachfront resort with spa, near Mystic Mountain
18 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
Map
Main Street, Ocho Rios, St. Ann
Main amenities
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Outdoor tennis court
  • Room service
  • Massage/treatment rooms
  • Babysitting
  • Airport shuttle
  • Area shuttle
For families
  • Babysitting (surcharge)
  • Playground on site
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Separate sitting area
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Mystic Mountain - 30 min walk
  • Dunn's River Falls - 42 min walk
  • Turtle River Park - 1 min drive
  • Island Village - 2 min drive
  • Mahogany Beach - 2 min drive
  • Ocho Rios Fort - 3 min drive
  • White River Reggae Park - 6 min drive
  • Prospect Plantation - 6 min drive
  • Fern Gully - 8 min drive
  • Cool Blue Hole - 17 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 18 min drive
  • Sir Donald Sangster Intl. Airport (MBJ) - 100 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

About this property

Sandcastles Beach Resort

Sandcastles Beach Resort is a great choice for your beach stay in Ocho Rios, putting you near activities like scuba diving, snorkeling, and parasailing. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages and mani/pedis. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A 24-hour fitness center and an outdoor tennis court are offered, and in-room conveniences include refrigerators and microwaves.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 40 units

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:00 PM
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 5:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*
  • Shopping center shuttle*

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Kayaking nearby
  • Scuba diving nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Languages spoken

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Cookware, dishes, and utensils

More

  • Limited housekeeping
  • In-room safe
  • Cleaning supplies

Special features

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, Thai massages, and manicures and pedicures.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Cleaning fee: USD 30 per accommodation, per stay
  • Service fee: 10 percent

Optional extras

  • Breakfast costs between USD 10 and USD 20 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 170.00 per vehicle (roundtrip)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC).

Policies

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Sandcastles Ocho Rios Condo
SandCastles Resort
SandCastles Ocho Rios
Sandcastles Resort Jamaica
Sand Castles Resort Jamaica/Ocho Rios
Sand Castles Ocho Rios
Sand Castles Hotel Ocho Rios
SandCastles Ocho Rios Hotel
SandCastles Hotel
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Ocho Rios
Sandcastles Resort Ocho Rios
Sandcastles Beach Resort Resort
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Resort Resort Ocho Rios

Frequently asked questions

Overall score and ratings

5,2

6,4/10

Cleanliness

6,2/10

Staff & service

6,5/10

Amenities

5,8/10

Property conditions & facilities

7,0/10

Eco-friendliness

10/10 Exceptional

Ana M, 6-night trip
Verified Expedia guest review

2/10 Poor

Overal place was poor would not recommend to stay there
1-night family trip
Verified Expedia guest review

4/10 Fair

Definitely not okay, this place smelled like someone’s home. Funny old smell, there was no dishwashing liquid, sink sponge smelled like something spoiled. The fabuloso smell was intoxicating as the dirty mop sat in the closet by the kitchen. So they should advertise this isn’t a Resort, these units are individually owned units that people live in. I was coming fused when a lady called me and met me at the resort gate then took a picture of my id with her phone. She then deleted it when I asked her why, very suspect I was so uncomfortable. The floors were sticky and I could tell was just wiped with that dirty mop, not to mention the fact the lady tried to hustle me and give me a room I did not pay for a room that was a studio and not beach view. It was a major weekend so I think she hoped I did not notice. After settling in and opening the window to see the view I was looking at the parking lot. I called her back and she switched me to the ground floor room in the back looks like someone’s home, she said oh so many guests I was confused lie because she gave me that room number to begin with. in addition the beach access was closed due to lockdown so no beach, could only hear the Beach goers across the gate having a good time, there was no restaurant open there is no onsite anything if places are closed. Resorts have onsite everything, this is no resort just a old apartment complex with individual owners off the boardwalk hauling folks. Never again.
3-night trip
Verified Orbitz guest review

2/10 Poor

2-night trip
Verified Expedia guest review

2/10 Poor

Everything went wrong! I booked two beachfront suites, with three weeks in advance. Upon arrival, we were informed that they were not available. Instead, we were accommodated in two separated ones, even though the idea was having a flat with two rooms because we traveled with two teenagers. After complaining -Luvlee and Devon were very helpful- we were given two close by. One was nice and modern (B-23) but B-21 was nasty! Old, dark, without electricity in the socket were the toaster and microwave were plugged. The fridge door didn't close. The shower was so small that it was so difficult to bath, not to mention the mold! The only positive thing is the location of the flat, in downtown Ochi and the beautiful beach nearby.
Francisco J, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Checking-in was fine, but when we got to the room, there wasn't any power. Went to the front and a young lady came back with me and turned on the circuit breaker. Went to get a shower, but only cold water was running. went back to the front desk and was told that there was a switch in the room that needed to be switched on in order to get hot water. I found the switch, and after a while we had hot water. Wanted to iron my clothes in the morning, but there wasn't any iron in the room. Went to the front desk and was told that the room I had was a private rental and they needed to contact the owner of the room. I left and returned later in the evening; the front desk clerk called the owner and gave me the phone. He insisted that there was an iron in the room, but there wasn't. The room I had was A10; it requires a lot of work. Bathroom, bed, and curtains needs renovation and changes. Unfortunately, when I booked, I thought I was booking with Sandcastle, and not a private owner. I stayed at Sandcastle and all was well, but this stay was very disappointing.
Tony, 2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

8/10 Very good

The staff was very helpful where they can. Checking in I had to wait 2 hours and an hour the second time due to private owners not leaving the key. Apart from that the bar, pool, property and beach are all very satisfying.
Craig, 1-night trip
Verified Expedia guest review

6/10 Good

It worked for what we needed.
A lot of these are privately owned, and that means the cleanliness and furnishings depend on the owner, not necessarily the front-desk staff. The room's wireless didn't work for the two days we stayed there. It's in a central spot, on the beach, with a pool, but our king and "sofa bed" (a big air mattress) took up pretty much the entire room. Rooms are kinda dingy but serviceable. Staff was nice enough but didn't work super-hard to solve the various issues that cropped up. They probably get tired of trying to solve problems through the apartment owners.
Ramona, 1-night family trip
Verified Hotels.com guest review