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All properties in Santiago, Santiago Metropolitan Region, Chile
1 room, 2 adults

Gen Rooms

3,5-star3,5 stars
Great for families

Good to know

  • Children's pool
  • Free cribs/infant beds
  • Elevator
  • Free WiFi
Portugal 415, Santiago, 8320000, Chile

City-center hotel within easy reach of Plaza de Armas
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Free cribs/infant beds
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from January 4 2021 to March 31 2021 (dates subject to change).
  • When i called, they did answer very rapidly to my requestMar 24, 2019
  • Only stayed here for one night. Location is fine, the host was very nice. Only issue was…Mar 20, 2019

Gen Rooms

  • Executive Double Room
  • Executive Twin Room
  • Superior Double Room
  • Suite

What’s around Gen Rooms


  • In Downtown Santiago
  • Plaza de Armas - 25 min walk
  • Clinica Santa Maria - 28 min walk
  • Pontifical Catholic University of Chile - 12 min walk
  • Gabriela Mistral Cultural Center - 13 min walk
  • National Archive - 16 min walk
  • Santa Lucia Hill - 17 min walk
  • Plaza Baquedano - 17 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 27 min drive
  • Santiago Central Station - 17 min drive
  • Santa Isabel Station - 6 min walk
  • Bustamante Park Station - 10 min walk
  • Catholic University Station - 12 min walk

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open during the following times:
  • Monday - Sunday: 9:00 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Onsite self parking (USD 8 per day)

  • Onsite parking limited

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Things to do
  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities
Working away
  • One meeting room
  • Concierge services
  • Laundry facilities
  • Multilingual staff
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Accessible bathroom
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Housekeeping - once per stay
  • In-room safe

Gen Rooms’s small print

Also known as

  • Gen Rooms Hotel Santiago
  • Gen Rooms Hotel Santiago
  • Gen Rooms Hotel
  • Gen Rooms Santiago
  • GENrooms
  • GENrooms Aparthotel Santiago
  • GENrooms Aparthotel
  • GENrooms Santiago
  • Gen Rooms Hotel
  • Gen Rooms Santiago


Only registered guests are allowed in the guestrooms.

The seasonal pool is open from November to March.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Self parking costs USD 8 per day

Rollaway beds are available for USD 20.00 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Gen Rooms

  • Does Gen Rooms offer free cancellation for a full refund?
    Yes, Gen Rooms does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Gen Rooms currently open?
    This property is closed from January 4 2021 to March 31 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Gen Rooms?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Gen Rooms?
    Yes. Self parking costs USD 8 per day. Parking spots may be limited.
  • Is there a pool at Gen Rooms?
    Yes, there's a seasonal outdoor pool and a children's pool.
  • Are pets allowed at Gen Rooms?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Gen Rooms?
    You can check in from 3:00 PM - 7:00 PM. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Gen Rooms?
    Yes. Nearby restaurants include Alaska sushi fusion (3-min walk), Speed Sushi (5-min walk), and Top Sushi (5-min walk).
  • What is there to do at Gen Rooms and nearby?
    Gen Rooms has a seasonal outdoor pool and a fitness center.

Recent reviews

Good 7,0 From 19 reviews

Good 6,0
Very average
Very average and not the greatest area. Nothing to really say just don’t expect much and you’ll be fine
Gary, gb2 night trip
Fair 4,0
Una struttura in un palazzo fatiscente con scarsi servizi, pulizia inesistente, unica cosa decente il letto grande e comodo.
Brunella, it2 night trip
Good 6,0
I did not meet any hotel staff that spoke english, even tough the hotels stated they had english speaking staff.I also sent both an email and a message through, several weeks prior my stay. I had a couple of questions regarding both the hotel, day-excurions and the city. Did not recieve any kind of response which i find both odd and bad.
Christoffer, se4 night trip
Good 6,0
Bom mas com pequenas ressalvas.
Gostei muito da localização do hotel, perto do metrô e de pontos turísticos principais do centro, uma única recomendação: peça um quarto sem vista para rua pois fica em frente a uma avenida bem movimentada; Café da manhã simples mas satisfatório; Staff da recepção muito inflexível quanto as formas de pagamento, ou era em dólar ou pesos chilenos, obrigaram pagamento adiantado, já fui em diversos hotéis do mundo e nunca precisei pagar adiantado uma estadia, sempre fechando a conta ao final; Vista do local de café da manhã é espetacular, com uma ótima vista de toda a cidade e dos Andes.
Rafael, br7 night family trip
Good 6,0
Localização central, instalações extremamente antigas e pessoas mal educadas.
br5 night trip with friends
Very good 8,0
Tiene buena ubicación, considero que el estacionamiento deberia ser gratis, y el personal debe ser amable para atender
Carmen, mx2 night trip with friends
Very good 8,0
El hotel está en un edificio de viviendas y es diferente a lo que uno está acostumbrado. La habitación muy bien: amplia, cama grande y cómoda, baño actualizado y práctico. Aire acondicionado. La piscina estaba cerrada y no la pude utilizar. Gym anticuado. Buen desayuno con unas chicas simpáticas y atentas que te hacen sentirte bien. La chica de recepción muy resolutiva.
es4 night trip
Very good 8,0
Hotel sehr sauber, Personal nett, der Pool mit Blick über Santiago ist einzigartig. Das Frühstück könnte üppiger sein. Insgesamt empfehlenswert!
de1 night family trip
Very good 8,0
Buena ubicacion. Personal de front muy atento y amable. Dispuesto a satisfacer al pasajero. Muy buena atencion de los chicos que se ocupan del desayuno. Desayuno completisimo
CLAUDIA, ar3 night trip
Very good 8,0
Bra rum, sämre i övrigt
Rummen är fantastiska men resten av hotellet är halvfärdigt. Mycket bra frukost med utsikt över staden.
se3 night romance trip

Gen Rooms