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Thompson Beach House

Photo gallery for Thompson Beach House

On the beach, beach yoga
On the beach, beach yoga
On the beach, beach yoga
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas

Overview of Thompson Beach House

Thompson Beach House

4.5 star property
Upscale beachfront aparthotel with outdoor pool, near Playa del Carmen Main Beach

9,0/10 Superb

209 verified guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is R4 617
Price available on 2023/01/31
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min drive
  • Mamitas Beach - 8 min drive
  • Playa del Carmen Maritime Terminal - 8 min drive
  • Playacar Golf Club - 12 min drive
  • Xplor Theme Park - 18 min drive
  • Xcaret Eco Theme Park - 21 min drive
  • Ferry to Cozumel - 26 min drive
  • Maroma Beach - 30 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)


  • Zenzi Beach club bar restaurant - 2 min walk
  • Starbucks - 2 min walk
  • Hacienda Mi Ranchito - 2 min walk
  • Don Mario - 2 min walk
  • Sur Steakhouse - 2 min walk

About this property

Thompson Beach House

Property Location
With a stay at Thompson Beach House in Playa del Carmen (Centro), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. This 4.5-star hotel is 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (1 km) from Mamitas Beach Club.

Make yourself at home in one of the 27 air-conditioned rooms featuring MP3 docking stations and minibars. Rooms have private balconies. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.

Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Satisfy your appetite for lunch or dinner at CGrill, a restaurant which specializes in seafood, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance


  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • This property offers health screenings (antigen tests for COVID-19) onsite. Screenings are available at no charge for up to 2 guests per booking of 3 nights or more. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets allowed (dogs only, 1 per room, up to 40 lbs per pet)*

Property amenities


  • On the beach


  • Outdoor pool
  • Umbrellas
  • Sauna
  • Pool cabanas (surcharge)


  • Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • Onsite parking options include a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay free (see details)

Restaurants on site

  • CGrill


  • Continental breakfast available for a fee daily 7 AM–11 AM: USD 15-30 for adults and USD 15-30 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Minibar
  • 24-hour room service


  • Premium bedding
  • Bed sheets provided
  • Rollaway/extra beds: USD 40.0 per night


  • Separate bathtub and shower
  • Rainfall showerhead
  • Bathrobes
  • Hair dryer
  • Slippers
  • Free toiletries
  • Towels provided
  • Toothbrush and toothpaste


  • 55-inch flat-screen TV with cable service
  • MP3 docking station
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace


  • Dry cleaning/laundry service
  • Laundry facilities

Climate control

  • Air conditioning
  • Ceiling fan


  • Pet friendly
  • USD 40 per pet per night
  • 1 per room (up to 40 lbs per pet)
  • Welcoming dogs only
  • Deposit: USD 150.00 per night


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Elevator
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Local maps
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free newspapers (lobby)

Location highlights

  • Near the sea
  • Near the bay
  • In a village

Things to do

  • 24-hour fitness center
  • Fitness facilities nearby (free access)
  • Beach yoga on site
  • Free bicycle rentals on site

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 27 rooms
  • 3 floors
  • 1 building
  • Built in 2016
  • Individually decorated

Special features


CGrill - This restaurant specializes in seafood and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 34.80 per accommodation, per night

Optional extras

  • Breakfast costs between USD 15 and USD 30 for adults, and USD 15 and USD 30 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 220 per vehicle (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 40.0 per night


  • Pet deposit: USD 150.00 per night
  • Pets are allowed for an extra charge of USD 40 per pet, per night


  • Self parking costs USD 15 per night
  • Valet parking costs USD 15 per night

Pool, spa, & gym (if applicable)

  • Facilities are accessible for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Thompson Playa Carmen Hotel
Thompson Hotel
Thompson Playa Carmen
Thompson Beach House Hotel Playa del Carmen
Thompson House Del Carmen
Thompson Beach House Aparthotel
Thompson Beach House Playa del Carmen
Thompson Beach House a concept by Hyatt
Thompson Beach House Aparthotel Playa del Carmen

Frequently asked questions

Does Thompson Beach House offer free cancellation for a full refund?
Yes, Thompson Beach House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Thompson Beach House?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Thompson Beach House on 31 January 2023 start from R4 617, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Thompson Beach House?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Thompson Beach House?
Yes, there's an outdoor pool.
Are pets allowed at Thompson Beach House?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 40 per pet, per night, and there's also a deposit of USD 150.00 per night.
Is parking offered on site at Thompson Beach House?
Yes. Self parking costs USD 15 per night. Valet parking costs USD 15 per night. Onsite parking options include a garage.
Is airport shuttle service offered by Thompson Beach House?
Yes, an airport shuttle is available. The charge is USD 220 per vehicle roundtrip.
What are the check-in and check-out times at Thompson Beach House?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Thompson Beach House and nearby?
Have fun with onsite activities like beach yoga and cycling. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a 24-hour fitness center and a sauna.
Are there restaurants at or near Thompson Beach House?
Yes, CGrill offers seafood. Nearby restaurants include La Cochi Loka (3-min walk), Sonora Grill (4-min walk), and Dirty Martini Lounge (4-min walk).
Does Thompson Beach House have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Thompson Beach House like?
Thompson Beach House is a short 1-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Mamitas Beach. Travelers love the aparthotel's prime location.







Staff & service




Property conditions & facilities




4/10 Fair

New Years experience
Poor service and basic.
4-night trip
Verified guest review

8/10 Very good

Hotel was great .. beds where very comfortable .. but the pillows were terrible .. location is great
Tim, 2-night trip
Verified guest review

8/10 Very good

very nice
Christopher, 1-night family trip
Verified Orbitz guest review

2/10 Poor

Liked the Beach. The Hotel was misrepresented as a high end family!! Nothing about it was even close!! No amenities/no sleep, loud music until 2am, no business center/no fitness center as advertised, one of the room no hot water!!
siros, 4-night family trip
Verified Expedia guest review

2/10 Poor

I very rarely leave a 1 star review. But this is deserved. First off let me start with, this was not a party hotel. If it was we understand what we were getting ourselves into. This was advertised as a high end hotel for family. We arrived after an insane wedding for our honeymoon with our entire family. We rented 6 rooms!!! 12 people. We have been here 3 nights so far and the music outside is so freaking loud not a single person could Sleep. We called the front desk and 4 different people went down to the front to ask about it. The bass was so loud we could hear it through earplugs. AirPods. And even the TV. We asked the front on Sunday to please do something. Or find out what the deal was. They promised it was only one night and it would end by 11pm. By 1AM it was still going. It’s now Wednesday evening. One night later and it’s going again. We called the front. They told us “it’s a private event and they have no control”. It’s so bad even the work calls during the day that need do be taken can’t even be heard. Also my brother had to work most of the trip- combined with the lack of sleep and no quiet area; they advertised the “sister property” not beachfront that had the facilities like gym or business center to work. So my brother woke up at 7am to try to walk far to the “close property” that was over 3 blocks away. They had no business center available as it was rented. So he asked for any space. Literally no space with outlets to work. We will be asking for a refund.
sarah, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved everything about it. Amazing room with a gorgeous view. Top quality linens and super spacious room. Travelled as a family and the property is great for both couples & families. I’ll be back!
Neil, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is very beautiful and clean. It’s central located within walking distance to plenty of bars, restaurants, shops and the beach is directly behind the hotel. Views from the suite room was beautiful. The staff were wonderful and very helpful. When I check in I was upgrade to the suite. Pool bar and area is beautiful & the bartender was very nice. There’s a DJ in the afternoon at the pool area. Good from the hotel restaurant was delicious. Definitely still here when I visit again.
Marquita, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

jormalyz, 3-night trip
Verified guest review

2/10 Poor

No hot water in the property and nobody advised us in the check in. I was traveling with my 3 kids. No solution from the part of the hotel
Gabriela, 3-night family trip
Verified guest review

10/10 Exceptional

excellent hotel excellent service
QIUPING, 7-night family trip
Verified Expedia guest review