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All properties in Playa del Carmen, Quintana Roo, Mexico

Thompson Beach House

4.5-star beachfront hotel with outdoor pool, near Playa del Carmen Main Beach

  • Free WiFi
From
ZAR 3,551

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Calle 8 y Playa S/N, Playa del Carmen, 77710, QROO, Mexico
9,2.Superb.
  • Was drugged at the resort. Ended up in the ICU

    Apr 19, 2021

  • We went in February during COVID & chose this hotel because they said on website they…

    Feb 13, 2021

See all 95 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Convenient
Safe
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 27 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk
  • Nuestra Senora del Carmen Catholic Church - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 2 Queen Beds
  • Junior Suite, 1 King Bed
  • Suite, 1 King Bed, Ocean View
  • Suite, 1 King Bed, Balcony, Oceanfront
  • Room, 1 King Bed, Terrace, Ocean View
  • Room, 1 King Bed (Partial Ocean Front)
  • Room, 1 King Bed, Terrace, Pool View

Location

Calle 8 y Playa S/N, Playa del Carmen, 77710, QROO, Mexico
  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk
  • Nuestra Senora del Carmen Catholic Church - 7 min walk
  • Playacar Golf Club - 35 min walk
  • Punta Esmeralda Beach - 40 min walk
  • 3D Museum of Wonders - 3 min walk
  • Calle Corazón - 5 min walk
  • Central Square - 5 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property offers health screenings (antigen tests for COVID-19) onsite. Screenings are available at no charge for up to 2 guests per booking of 3 nights or more. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • 1 per room (up to 40 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 15 per night)
  • Onsite valet parking (USD 15 per night)
  • Onsite garage

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Sauna
  • Free bicycles on site
  • Pool umbrellas
  • Free use of nearby fitness center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels
  • MP3 docking station

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

Dining

CGrill - This restaurant specializes in seafood and serves breakfast, lunch, and dinner.

Small print

Also known as

  • THOMPSON BEACH HOUSE Hotel
  • Thompson Beach House Hotel
  • Thompson Beach House Playa del Carmen
  • Thompson Beach House Hotel Playa del Carmen
  • THOMPSON BEACH HOUSE Playa del Carmen
  • Thompson Playa Carmen Hotel
  • Thompson Hotel
  • Thompson Playa Carmen
  • Thompson Beach House Hotel Playa del Carmen

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 15 per night

Valet parking costs USD 15 per night

Rollaway beds are available for USD 40.0 per night

Breakfast costs between USD 15 and USD 30 for adults, and USD 15 and USD 30 for children (approximately)

Pets are allowed for an extra charge of USD 40 per pet, per night

Airport shuttle service is offered for an extra charge of USD 220 per vehicle (roundtrip)

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Destination fee: USD 34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.

Pet deposit: USD 150.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Thompson Beach House does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 15 per night. Valet parking costs USD 15 per night.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 40 per pet, per night, and there's also a deposit of USD 150.00 per night.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, CGrill offers seafood. Nearby restaurants include Los Fabulosos (3-min walk), Et Voila (3-min walk), and Los Rancheros (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 220 per vehicle roundtrip.
  • Have fun with onsite activities like beach yoga and cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna.
9,2.Superb.
  • 10,0.Exceptional

    This property is on the beach and in the middle of town. Easy walk to 5th avenue, shops, restaurants. Access to their main hotel on 5th. Food is good. Rooms are a decent size. We had ocean front which had an outdoor jacuzzi. It was a great experience. Wish it was adult only.

    Myrna, 5 night romance trip, Dec 27, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    The service was exceptional. We originally booked the Beach House with a JR suite ocean view. Due to construction on the roads they closed the beach house and moved our reservation to the main house. They attempted to give us a city view suite and ultimately gave us a king balcony. This was disappointing, The staff did there best to make up for this but it still wasn't what I booked and paid for. Kudos to the people at the hotel. without them this would have been a bad trip.

    RN, 7 night trip with friends, Nov 8, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Amazing hotel with wonderful staff

    I will definitely be returning to Thompson beach hotel. The location is ideal, right on the beach and nearby to many restaurants and bars. The hotel is modern, clean and beautifully decorated. The staff are so amazing and I appreciated their kind service.

    Beatrice, 3 night trip, Sep 24, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    XCELLENT

    EXCELLENT LUXURIOUS HOTEL, STAFF INCREDIBLE CLEAN ROOMS ARE INCREDIBLE

    1 night trip, Sep 21, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    Room was amazing. Beautiful view. Clean, comfortable, and just amazing! The service was not good. They were all about taking your money. Nothing else mattered. Had more than one bad encounter, management did not handle the situation very well. Very disappointing. We’ve stayed at Haytt at Playa the time before and the service was much better even though they are the same company. Sadly we will not be staying here. We will definitely come back to Playa but will stay somewhere else.

    Jay, 4 night romance trip, Sep 4, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    My stay was amazing and the service was great. I had lost my ear pods and some shades and they had it in safekeeping for me.

    Charlie, 4 night trip with friends, Aug 31, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    They have an amazing staff. By the end of the stay you feel like family and friends. We just left yesterday and already trying to figure out when we can go back.

    Mr.Junior, 7 night family trip, Mar 14, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Loved this hotel. Very comfortable room. Enjoyed the cabanas by the pool. Staff very friendly and welcoming. Only thing -- we had no hot water in our shower the whole time.

    4 night trip with friends, Mar 5, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great hotel and great staff!

    I just got back from taking my parents to Playa for 5 days and we stayed at the Thompson Beach House. The hotel was awesome and everyone at the hotel treated my mother with great care. My mom had fallen about a month ago and was using a cane. Lezlie and Raul (Concierges) were great in helping arrange transportation to nearby sites. The bell staff and restaurant staff that included Emiliano, Roman and Alejandrina were great everyone morning and at lunch! I would highly recommend the hotel

    steven, 5 night family trip, Mar 4, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    lobby could use some updating; Liked the room, with its classic understated design and balcony; Front desk staff Leslie was awesome; Bartender who did tequila tasting too; Enjoy relaxing and view from beach beds; Good location in playa

    1 night romance trip, Feb 28, 2020

    Verified Expedia guest review

See all 95 reviews