Skip to main content.
All properties in San Bartolome de Tirajana, Canary Islands, Spain
1 room, 2 adults

THe Hotel Koala Garden

4-star4 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • Free WiFi
  • Number of outdoor pools - 7
Calle Geminis, 2, Maspalomas, San Bartolome de Tirajana, Canary Islands, 35100, Spain

4-star hotel with 7 outdoor pools, near Yumbo Shopping Center
  • Free buffet breakfast and free WiFi
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • Free WiFi
    • Number of outdoor pools - 7

Restrictions related to your trip

Canary Islands may have restrictions in place due to COVID-19. Find out more

Property renovations and closures

This property is closed from November 11 2020 to March 25 2021 (dates subject to change).
  • LIKE: It was clean enough overall DISLIKE: Not a 4 star property / very bland food and…Feb 2, 2020
  • The staff were very polite and helpful and the Animation team were excellent. My only…Feb 1, 2020

THe Hotel Koala Garden

from ZAR 1,802
  • Double Room
  • Superior Double Room
  • Family Room
  • Double Room (1 adult and 1 child)
  • Superior Double Room (1 adult and 1 child)
  • Superior Double Room (2 adults and 1 child)
  • Family Room (2 adults and 1 child)
  • Family Room (3 adults and 1 child)
  • Family Room (2 adults and 2 children)

What’s around THe Hotel Koala Garden

Landmarks

  • Yumbo Shopping Center - 31 min walk
  • Maspalomas Dunes - 40 min walk
  • Maspalomas Golf Course - 23 min walk
  • Aqualand Maspalomas - 33 min walk
  • English Beach - 43 min walk
  • Holiday World Maspalomas - 7 min walk
  • Maspalomas Botanical Garden - 18 min walk
  • CITA Shopping Center - 37 min walk

Getting around

  • Gran Canaria Airport (LPA) - 22 min drive

At a glance

Key facts

Hotel size

  • This hotel has 100 rooms

Arriving/leaving

  • Check-in time 3 PM-8 PM
  • Check-out time is noon

Restrictions related to your trip

  • Canary Islands may have restrictions in place due to COVID-19.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Street parking available

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Poolside bar
Things to do
  • Number of outdoor pools - 7
  • Children's pool
  • Pool sun loungers
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Luggage storage
Facilities
  • Garden
  • Terrace
Languages Spoken
  • English
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
Things to enjoy
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at THe Hotel Koala Garden are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Activities and facilities/equipment
Land activities

  • Fitness facilities

Lessons/classes/games
  • Yoga

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Gratuities

Dining

La Ronde - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

THe Hotel Koala Garden’s small print

Also known as

  • Hotel Koala Garden San Bartolome de Tirajana
  • Koala Garden San Bartolome de Tirajana
  • Koala Garn Bartolome Tirajana
  • THe Hotel Koala Garden Hotel
  • THe Hotel Koala Garden San Bartolome de Tirajana
  • THe Hotel Koala Garden Hotel San Bartolome de Tirajana

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property does not have elevators.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for THe Hotel Koala Garden

  • Does THe Hotel Koala Garden offer free cancellation for a full refund?
    Yes, THe Hotel Koala Garden does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is THe Hotel Koala Garden currently open?
    This property is closed from November 11 2020 to March 25 2021 (dates subject to change).
  • Is parking offered on site at THe Hotel Koala Garden?
    No, unfortunately, but there's street parking available.
  • Is there a pool at THe Hotel Koala Garden?
    Yes, there are 7 outdoor pools and a children's pool.
  • Are pets allowed at THe Hotel Koala Garden?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at THe Hotel Koala Garden?
    You can check in from 3 PM - 8 PM. Check-out time is noon.
  • Are there restaurants at or near THe Hotel Koala Garden?
    Yes, La Ronde offers international cuisine. Nearby restaurants include El Nublo (15-min walk), Tapas Bar Capaco (2.1 mi), and Restaurante Etiopico Afrika (2.1 mi).
  • What is there to do at THe Hotel Koala Garden and nearby?
    THe Hotel Koala Garden has 7 outdoor pools and a garden.

Recent reviews

Fabulous 8,6 From 116 reviews

Very good 8,0
Lovely resort. Handy for Meloneras and Playa. Could have done with an Adult Only pool. Breakfast and lunch were great. Wasn’t impressed with the dinner selection.
gb7 night family trip
Very good 8,0
Worth a visit!
What a lovely few days at the Koala. Staff were very friendly and efficient. The rooms were of a good size, and very clean throughout. The food was ok, plenty of variety for each meal. The service at the bar was good. The drinks were of course not 'premium brands' being an all inclusive hotel. Was a little disappointed that the cocktails were ready made in boxes. Would have been nice for them to be prepared at the time. A shame that there were not more tables and chairs around the bar area outside. The high tables were plenty, but the stools are hardly comfortable! The proximity to the roads made for a little noise coming from the traffic, but nothing too bad. I would definitely visit again though, and especially at this time of year to get some winter sun.
John, gb4 night trip
Very good 8,0
Lovely stay
Lovely hotel. Quiet and tranquil location with nice accommodation set in different “zones” with only 2 levels. Only faults are that food was not very hot and drinks served in paper cups with cocktails from a pump so doesn’t feel very luxurious.
Stephanie, gb3 night trip
Very good 8,0
The space. Peace and quiet. Helpful staff. Clean communal areas.
gb9 night romance trip
Very good 8,0
Staff are fabulous and very accommodating the hotel is very clean animation team excellent. I think the hotel needs to invest in a larger area for the pool bar it is very small for the size of the hotel
gb6 night romance trip
Very good 8,0
The apartments and poolside areas. However entertainment was poor with nothing for adults. The pool bar wasn’t great and the only food options were left overs from meal times. Could have been more choice during meal times as well
gb7 night trip
Good 6,0
On our arrival to the room, we noticed the shower was dirty (paint was peeling off the walls and there was mould in the shower) we reported this to the hotel and they said they would send somebody over but nobody came... we also had cockroaches in our bathroom. Not something I was looking for. The room itself wasn’t the cleanest either, the lamp shades had lots of dust and webs on them same with the skirting boards. Wardrobes were clean just had a weird smell. The beds were also clean but so firm we slept on our duvets. The curtains in the room has blood on them (I’m asuming it’s from the mosquitos people have killed) and they had not been washed which wasn’t so nice. The hotel also claims that they feed the cats (says it on the information papers they give you when you check in, but when we talked to some staff, they said they used to feed the cats but they no longer do so. Bowls were empty and dirty so we were feeding the cats when we stayed. Food was alright overall. Breakfast was always the same, lunch and dinners differed. There were times where the food was cold or missing but that’s due to lack of staff, not the chefs fault. Same in the beach bar, every day the food mostly the same. And after around 5pm there was no more hot dogs or burgers, just ham and cheese toasties. Don’t think the hotel deserves the 4* compared to other hotels we have stayed at with the same star rating have had better standards, food and overall experience.
gb9 night family trip
Very good 8,0
Overall the koala garden was excellent. Food was particularly good. Though... A week of it was plenty, beer and wine were particularly good. Staff were excellent. But woe betide you if you get caught feeding any of the cats that are running round your feet in the outside dining area. Swimming pool hours were draconian, which was a shame as I like to swim before breakfast and when I get back after a day out. The area is a bit sparse, so unless you want to stay at the hotel and not go out much... Be prepared for some long walks or hire a car
gb7 night romance trip
Exceptional 10,0
Defo will come back to Koala Garden, my son and I had an amazing days there! 100% recommended for a family break, the kids have lots of activities to have fun and also adults. The food was very good and a lovely staff!
Yel, gb5 night family trip
Exceptional 10,0
Thoroughly enjoyed our stay. Was a bit cautious regarding other reviews e.g. restaurant always being full & having to sit outside and be inundated with cats. We never struggled and saw a maximum of 6 cats the whole stay. Food was delicious and hot each meal - never had a boiling hot meal on a buffet style meal before so never expected it to be boiling. We both thoroughly enjoyed all meals. Room was modern and clean.
gb4 night romance trip

THe Hotel Koala Garden