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All properties in Monterrey, Nuevo Leon, Mexico

Krystal Monterrey

3.5-star hotel with indoor pool, near Macroplaza

  • Free WiFi
From
ZAR 844

Image gallery

  • Lobby Sitting Area
  • Lobby Sitting Area
  • Indoor Pool
  • Deluxe Double Room, 2 Double Beds - Bathroom
  • Lobby Sitting Area
Lobby Sitting Area. Image 1 of 34.
1 / 34Lobby Sitting Area
Calle Corregidora 519, Monterrey, 64000, NL, Mexico
8,6.Fabulous.
  • muy buena atención, maravilloso en limpieza, confort y vista a la ciudad increíble!

    Jun 4, 2021

  • El check-in fue muy bueno, inclusive pudimos hacer check-in antes de la hora marcada, sin…

    May 7, 2021

See all 1,268 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Shopping
Dining options
Convenient
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 207 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Fitness center
  • Valet parking

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • In Monterrey Centro
  • Macroplaza - 6 min walk
  • Barrio Antiguo - 7 min walk
  • Santa Lucia Riverwalk - 12 min walk
  • Alameda - 25 min walk
  • Monterrey Institute of Technology - 36 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room, 2 Double Beds
  • Deluxe Double Room, 1 King Bed
  • Junior Suite, 1 King Bed

What’s around

Landmarks

  • In Monterrey Centro
  • Macroplaza - 6 min walk
  • Barrio Antiguo - 7 min walk
  • Santa Lucia Riverwalk - 12 min walk
  • Alameda - 25 min walk
  • Monterrey Institute of Technology - 36 min walk
  • Cintermex - 43 min walk
  • Museo del Obispado - 45 min walk
  • Museo Metropolitano de la Ciudad de Monterrey - 3 min walk
  • Plaza Mexico - 4 min walk
  • Museo de Arte Contemporaneo (MARCO) - 4 min walk

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 27 min drive
  • General I. Zaragoza Station - 5 min walk
  • Padre Mier Station - 7 min walk
  • Fundadores Station - 16 min walk
map
See on map
Calle Corregidora 519, Monterrey, 64000, NL, Mexico

At a glance

Hotel size

  • This hotel has 207 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 35 per day)
  • Onsite valet parking (MXN 50 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service

Things to do

  • Indoor pool
  • Fitness facilities

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchairs available on site

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Café Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • Krystal Monterrey Hotel
  • Krystal Monterrey Hotel
  • Krystal Monterrey Monterrey
  • Krystal Monterrey Hotel Monterrey

Optional extras

Self parking costs MXN 35 per day

Valet parking costs MXN 50 per day

Babysitting/childcare is available for an extra charge

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Krystal Monterrey does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 35 per day. Valet parking costs MXN 50 per day.
  • Yes, there's an indoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, Café Flores offers international cuisine. Nearby restaurants include Las Alitas (4-min walk), El Nuevo Mundo (4-min walk), and Cafeteria Gaby (4-min walk).
  • No, this hotel doesn't have a casino, but Casino Monterrey (5-min walk) and Casino Jubilee (7-min drive) are both nearby.
  • Krystal Monterrey has an indoor pool and a fitness center.
8,6.Fabulous.
  • 8,0.Very good

    overall, the hotel was great. the only things that prevented me from giving all 10's was.......pool not open, upon arrival the hotel made me sign a waiver, that made me agree i would not drink alcoholic beverages in my room. (ive never encountered that), my son could NOT hook up his xbox to the tv via hdmi. when we attempted to switch the input on the remote, it asked us for a code. hotel staff didnt know this code either. front desk, maint, etc.....

    Mario, 3 night family trip, Apr 15, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great place love it

    Juan, 1 night trip, Apr 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Nice Hotel in the Historic district of Monterrey

    Nice Hotel in the historic district. Very safe and secure area of Monterrey.

    Brett, 1 night trip, Mar 30, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Such a great place to stay!

    The service is excellent as always and the suite is always clean with an amazing view, I'm not going to lie, sometimes there are some "details" that they not only fix it but exceed your expectations. I just don't see myself in another hotel when I visit Monterrey.

    Julio, 2 night trip, Mar 30, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Very nice hotel right in the middle of everything. Have stayed here before and will stay again.

    Nancy, 3 night trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Worst customer service ever!

    The representative sonia solis has no courtesy or concern dor guests! She is blunt rude and stated shw was the only one in charge of hotel. Shw made us wait for more than 30 minutes for a room and then the room we got the restroom and aircond did not work. We had to leave to another hotel.

    Gerardo, 1 night family trip, Mar 13, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    I like the contemporary and clean Installation, very clean an updated rooms, spotless rugs in all halls , All the personnel was very polite and very well dressed! I didn’t like the lack of amenities in the room, maybe a little refrigerator would be a plus. Central Heater didn’t work properly, all functions in the a/c thermostat are read in English however the temperature is displayed in celcius making it difficult to guess the desired temperature, the room was little hard to warm up!! We also felt ripped off in the hotel bar, the bartender ask to us to close our tab since it was going to be time to close. The tab was the equivalent in pesos like 80 usd, we tried to pay with our debit cards and he managed to refuse this kind of payment claiming the internet in the whole hotel was malfunctioning and that was a lie , next day we learned that the hotel have dedicated lines to use for the charging of debit- credit cards, we feel like this guy was keeping for himself some of the cash we paid, he didn’t offered any receipt to us !! Another complain I have is that on our third and last night I was not able to rest at all due that de reception had the brilliant idea to put a very noisy family next to our room and later we discovered the the hotel likes to acomódate the few guests they have in one single same floor and the occupancy of the rooms as close to each other as possible in other to save energy and to easy the housekeeping at the expense of guests comfort !

    3 night family trip, Mar 5, 2021

    Verified Expedia guest review

  • 8,0.Very good

    I like the contemporary and clean Installation, very clean an updated rooms, spotless rugs in all halls , All the personnel was very polite and very well dressed! I didn’t like the lack of amenities in the room, maybe a little refrigerator would be a plus. Central Heater didn’t work properly, all functions in the a/c thermostat are read in English however the temperature is displayed in celcius making it difficult to guess the desired temperature, the room was little hard to warm up!! We also felt ripped off in the hotel bar, the bartender ask to us to close our tab since it was going to be time to close. The tab was the equivalent in pesos like 80 usd, we tried to pay with our debit cards and he managed to refuse this kind of payment claiming the internet in the whole hotel was malfunctioning and that was a lie , next day we learned that the hotel have dedicated lines to use for the charging of debit- credit cards, we feel like this guy was keeping for himself some of the cash we paid, he didn’t offered any receipt to us !! Another complain I have is that on our third and last night I was not able to rest at all due that de reception had the brilliant idea to put a very noisy family next to our room and later we discovered the the hotel likes to acomódate the few guests they have in one single same floor and the occupancy of the rooms as close to each other as possible in other to save energy and to easy the housekeeping at the expense of guests comfort !

    3 night family trip, Mar 5, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Very clean snd nice staff. Walking distance to downtown love staying at Krystal Monterrey!!

    1 night family trip, Mar 3, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Everything was awesome!!! Nothing to change. You are doing a really good job.

    1 night family trip, Mar 2, 2021

    Verified Orbitz guest review

See all 1,268 reviews