Carlota Sustainable Design Hotel

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Premium bedding, in-room safe, individually decorated
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Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Overview of Carlota Sustainable Design Hotel

VIP Access

Carlota Sustainable Design Hotel

4.0 star property
4-star hotel with spa, near Independence Square

9,2/10 Superb

32 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Non-smoking
  • Lounge area
  • Connecting rooms available
  • Bar
Benalcázar N6-26 y Mejía, Quito, Pichincha, 170130
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Quito Historic Center
  • El Ejido Park - 22 min walk
  • Independence Square - 1 min drive
  • Carondelet Palace - 1 min drive
  • Church of the Society of Jesus - 4 min drive
  • Santo Domingo Church - 2 min drive
  • Catedral Metropolitana de Quito - 2 min drive
  • San Francisco Church - 7 min drive
  • Calle La Ronda - 8 min drive
  • Yaku Water Museum - 15 min drive
  • Ecuador Central Bank Museum - 12 min drive

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 55 min drive
  • Area shuttle (surcharge)

About this property

Carlota Sustainable Design Hotel

Carlota Sustainable Design Hotel features a rooftop terrace and puts you 1.1 mi (1.8 km) from El Ejido Park and 6.1 mi (9.9 km) from Quicentro Sur Mall. Guests can indulge in massages at the spa, and regional cuisine is served at Bistro, which is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a snack bar/deli, and a terrace. The location and walkable location get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms


  • Check-in time from 2:00 PM - 5:30 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite carport
  • Offsite parking nearby (USD 24 per day; reservations required)


  • Area shuttle within 1 kilometers*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Television in common areas
  • Full-service spa


  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium cable channels
  • Netflix

Home comfort

  • Heating
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Yard
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Chef
  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling
  • LED light bulbs
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Golondrina. Services include massages.

The spa is open daily.


Bistro - This bistro specializes in regional cuisine and serves breakfast, brunch, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Full breakfast is offered for an extra charge of USD 12.00 per person (approximately)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking is available nearby and costs USD 24 per day (66 ft away; open 24 hours)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

CARLOTA Hotel Quito
Hotel Carlota Quito
Carlota Sustainable Design Hotel Quito
Carlota Sustainable Design Quito
Carlota Sustainable Design
Carlota Sustainable Design
Carlota Sustainable Design Hotel Hotel
Carlota Sustainable Design Hotel Quito
Carlota Sustainable Design Hotel Hotel Quito

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Excellent staff and restaurant. Area around the hotel though is not the greatest.
Jeffrey, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Great location for people interested in Old Town
Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night.
Diana, 1-night trip
Verified guest review

10/10 Exceptional

The staff were wonderful. The hotel was clean and the rooms were nice. Easy walk to Plaza Grande and the sights of Old Town. I definitely recommend.
Kristen, 2-night romance trip
Verified Expedia guest review

8/10 Very good

The location of this hotel is great. Walkable distance to the historic center and it’s attractions. The only downside was that it seemed as if we were the only guests at the time so the hotel staff was slightly slow. Also, most of the staff only speaks Spanish.
2-night romance trip
Verified Expedia guest review

8/10 Very good

Great location, stylish design, warm staffs, there are minor improvements can be make: better towels, sometimes it felt the front desk was understaffed, it was labeled VIP access but I didn’t remember got any VIP benefis.
2-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Gem of a hotel
Amazing Hotel! Great design in common areas, rooms, and wonderful rooftop with views of the city. Walkable location.
1-night trip with friends
Verified guest review

10/10 Exceptional

Historic modernity
Fabulous small hotel with courteous staff and a unique vibe. The rooms are on the small side, but are wonderfully laid out so that they feel spacious and luxurious. Food in the restaurant is good, and the rooftop lounge has a wonderful view. Would absolutely stay here again on a trip to Quito!
2-night trip
Verified guest review

10/10 Exceptional

Quito gem
Superior customer service
Charles, 11-night family trip
Verified guest review

8/10 Very good

Nadia Koepp
Nadia, 3-night family trip
Verified guest review