Hôtel Palace Royal

Photo gallery for Hôtel Palace Royal

Primary image
Indoor pool
Indoor pool
Indoor spa tub
Terrace/patio

Overview of Hôtel Palace Royal

Hôtel Palace Royal

4.0 star property
4-star hotel with indoor pool, near Le Capitole

8,4/10 Very good

1 838 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
Main amenities
  • Weekly housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Valet parking
  • Self parking
  • Spa tub
  • Room service
  • In-room childcare
  • Business center
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Microwave
  • Private bathroom
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Old Quebec
  • Le Capitole - 2 min walk
  • Quebec City Convention Center - 5 min walk
  • Parliament Building - 5 min walk
  • Hotel-Dieu de Quebe - 7 min walk
  • Quebec City Town Hall - 10 min walk
  • Citadelle of Quebec - 12 min walk
  • Quartier Petit Champlain - 14 min walk
  • Place Royale - 14 min walk
  • Old Port Quebec City - 15 min walk
  • Quebec Cruise Terminal - 16 min walk

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB) - 22 min drive
  • Quebec Palace Station - 9 min walk
  • Quebec Sainte-Foy Station - 22 min drive
  • Quebec, QC (XFY-Sainte-Foy Train Station) - 23 min drive

About this property

Hôtel Palace Royal

When you stay at Hôtel Palace Royal, you'll be in a great location, within just a 10-minute walk of Quebec City Convention Center and Quebec City Town Hall. Guests can indulge in massages, and Beffroi Steak House serves breakfast, lunch, and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences at this upscale hotel include refrigerators and microwaves. Fellow travelers say good things about the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 234 rooms

Arriving/Leaving

  • Check-in time from 5:00 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (CAD 21 per day; includes in/out privileges)
  • Onsite valet parking (CAD 27 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Supervised childcare (surcharge)
  • Children's menu

Working away

  • Business center
  • 10 meeting rooms
  • Computer station
  • Conference space (4502 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Spa tub
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • French

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Weekly housekeeping
  • In-room safe

Special features

Dining

Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: CAD 100 per stay

Optional extras

  • Breakfast costs between CAD 25 and CAD 25 for adults, and CAD 15 and CAD 15 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for CAD 15.0 per day
  • Rollaway beds are available for CAD 15.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs CAD 21 per day with in/out privileges
  • Valet parking costs CAD 27 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

Also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

Overall score and ratings

8,4

Very good

8,5/10

Cleanliness

8,5/10

Staff & service

8,4/10

Amenities

8,4/10

Property conditions & facilities

8,1/10

Eco-friendliness

2/10 Poor

Christine, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Michele, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Life guard was excellent
Life guard at pool on Saturday afternoon (June 25) was excellent- my husband had an injury and he was calm, cool collected and knew what he was doing. Excellent young man and excellent asset for you hotel.
Serena, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel in Quebec old city
Boushra, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location
We spent the weekend at Palace Royal... great location, great hotel...will definitely be back.
Chantale, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Great location Some nice & some rude staff.
Great location for visiting Old Quebec, couldn't ask for better. The restaurant is excellent. We ate there all 3 nights of our stay. Staff is comme-ci, comme-ca! The young lady who checked us in did the minimum amount of work she could. When asking about a couple of things, we were dismissed with a "it's in the folder", referring to our key folder. Another time when there was absolutely no one in the reception area than myself, I patiently waited for 5 minutes as I wanted to ask for more coffee, sugar and toilet paper to be sent to our room, while the only available clerk ignored me and continued to peck away at her computer. I finally gave up and walked away without even trying to say anything to her, I was so fed up. I have worked front desk at the Hotel Vancouver, and this kind of treatment of guests would not be tolerated. Our coffee maker was broken, and was replaced by a nice young man after a 2.5 hour wait our first morning. But we used up pods trying to make it work. When calling for more we were told they cost extra, we were only allowed 2 a day. Seriously! A single small cup a day? Pricey hotel and they won't give you more coffee without charging? Explained about the broken machine and got that straightened out, but we have been given extra coffee at every hotel in the month we have been traveling in much less expensive hotels. This policy needs to change. We speak basic French and never insist on English. But in this hotel 4 out of the 5 front desk staff were rude.
Susanne, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marcel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ana Lucia, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

marites, 2-night trip
Verified Hotels.com guest review