All properties in Baños de Agua Santa, Tungurahua, Ecuador

Sangay Spa Hotel

Family-friendly hotel in Baños de Agua Santa with spa and outdoor pool

  • Free buffet breakfast, free WiFi, and free parking
ZAR 1,360

Image gallery

  • Hotel Front
  • Hotel Front
  • Poolside Bar
  • Bathroom
  • Hotel Front
Hotel Front. Image 1 of 78.
1 / 78Hotel Front
8,4.Very good.
  • The hotel is beautiful, twenty minute walk to the town center but The hotel is managed…

    Mar 31, 2021

  • Too many little things in the room were broken, toilet didn’t flush properly, The…

    Mar 30, 2021

See all 35 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 66 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour health club

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Television
  • Free toiletries
  • Garden

What’s around

  • Termas de la Virgen - 1 min walk
  • Juan Montalvo Park - 6 min walk
  • Church of the Virgin of the Holy Water - 6 min walk
  • Sebastian Acosta Park - 6 min walk
  • Banos Central Market - 7 min walk
  • Piscinas El Salado Thermal Bath - 25 min walk
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Plaza Sangay Doble
  • Plaza Sangay Matrimonial
  • Plaza Sangay Triple
  • Plaza Sangay Suite
  • Jacaranda Doble
  • Junior Suite Matrimonial
  • Cabañas Luxury Doble
  • Cabañas Luxury Matrimonial
  • Cabañas Luxury Triple


  • Termas de la Virgen - 1 min walk
  • Juan Montalvo Park - 6 min walk
  • Church of the Virgin of the Holy Water - 6 min walk

What’s around


  • Termas de la Virgen - 1 min walk
  • Juan Montalvo Park - 6 min walk
  • Church of the Virgin of the Holy Water - 6 min walk
  • Sebastian Acosta Park - 6 min walk
  • Banos Central Market - 7 min walk
  • Piscinas El Salado Thermal Bath - 25 min walk
  • San Martin Zoo - 33 min walk
  • The Tree House - 45 min walk
  • Manto de la Novia Waterfall - 9.1 mi / 14.6 km
  • Sangay National Park - 9.6 mi / 15.5 km
  • Pailon del Diablo Waterfall - 10.9 mi / 17.5 km

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 170 min drive

At a glance

Hotel size

  • This hotel has 66 rooms


  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)
  • Babysitting/childcare*


  • Pets allowed (dogs only)*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site

Working away

  • Business center
  • One meeting room


  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Elevator
  • Safe-deposit box at front desk
  • Garden


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Freshen up

  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping

Special features


The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.


Onsite venue - This restaurant serves breakfast, lunch, and dinner.

Small print

Also known as

  • Sangay Spa
  • Sangay Hotel Banos Agua Santa
  • Sangay Spa Hotel Baños de Agua Santa
  • Sangay Spa Hotel Hotel Baños de Agua Santa
  • Sangay Spa
  • Sangay Spa Hotel Hotel
  • Sangay Spa Hotel Hotel
  • Sangay Spa Hotel Baños de Agua Santa
  • Sangay Spa Hotel Hotel Baños de Agua Santa
  • Sangay Spa Banos
  • Sangay Spa Hotel
  • Sangay Spa Hotel Banos
  • Sangay Hotel Banos
  • SANGAY Baños

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 10 per pet, per night

Service animals exempt from fees


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Sangay Spa Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Yes, dogs are welcome. There's a charge of USD 10 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Carpe Diem (4-min walk), Tasca (4-min walk), and Quilombo (5-min walk).
  • Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sangay Spa Hotel also has a 24-hour health club and spa services, as well as a garden.
8,4.Very good.
  • 10,0.Exceptional

    Very clean rooms. Comfortable beds. The staff has great customer service skills. Good breakfast menu. Good location.

    1 night family trip, Jan 25, 2020

    Verified Travelocity guest review

  • 8,0.Very good

    Fantastic location directly across from the waterfall (and baths) with an inspiring view. Quiet, great breakfast. Room a little dated and furniture beat up. Manager super helpful and accommodating.

    Veronique, 1 night family trip, Feb 4, 2019

    Verified guest review

  • 6,0.Good

    As other reviewers have stated, this is a hotel that is probably advertised with one star more than it deserves. Our two rooms in the ‘plaza’ section were very worn, with wood trimming badly chipped and bathroom tiles in need of deep cleaning. That said the rooms were clean and the beds comfortable. As for the rest of the hotel - the main building seems new and/or renovated, the breakfast was excellent, but the pool/spa area was frankly quite dilapidated and in need of a thorough facelift. Lastly I had an unpleasant checkout experience with the receptionist clearly not understanding how Expedia works and nearly double charging me. There was also a 100$ discrepancy between what I paid Expedia and what the hotel was actually charging which I aim to take up with the latter. Overall a very mixed experience.

    2 night family trip, Jan 2, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Best place to stay in Baños

    A very comfortable hotel with a nice spa (included) and a good breakfast. A great view of the waterfall from our balcony. A few minutes walk from the very noisy center on Baños makes for a much calmer stay.

    Shmuel, 1 night romance trip, Oct 19, 2018

    Verified guest review

  • 10,0.Exceptional

    Nicer hotel across from the Thermal Baths

    This is a very nice hotel close to everything in town of Banos. Helpful staff, delicious breakfast buffet included. Spa with steam, sauna, various hot to cold tubs, jacuzzi. Massage services at a great price. We will definitely keep this as our family’s hotel to stay in a Banos. The only thing I didn’t like was the tub was really high to get in and out of. We stayed in a more luxury room but saw the standard room and it was very nice as well. The street was a little noisy until about 10-11. So if that bothers you ask for a room on the pool side.

    Jennifer, 1 night trip, Jul 1, 2018

    Verified Expedia guest review

  • 10,0.Exceptional

    The hotel was very accommodating with our needs. There was a miscommunication between expedia and the hotel where we needed 2 rooms instead of 1 and they quickly resolved it by finding us another room. Rooms were confortable. The spa area was gery nice and was near the thermal baths. Overall, a great experience!

    2 night trip, Jun 12, 2018

    Verified Expedia guest review

  • 10,0.Exceptional

    Todo bien en el hotel. Amables y comoda

    Paulina, 3 night family trip, Dec 29, 2020

    Verified guest review

  • 8,0.Very good

    Chambre propre, déjeuner excellent, personnel efficace. L’hotel est super bien situé (en face des bains termals). Cependant, il y a des salons sur les etages et les chambres ne sont pas bien insonorisées (pas du tout en faite) donc si certaines personnes s’y installent, bonne chance pour trouver sommeil.

    3 night romance trip, Feb 7, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Destino preferencial em Baños

    O Sangay Spa Hotel apesar de ser um hotel nos seus 60 anos, tem as areas sociais e quartos restaurados com muito bom gosto, a localização é excelente, à 10 minutos caminhando do terminal de ônibus e das principais atrações da cidade de Baños. Esta a frente das cachoeiras que são o cartão postal da cidade e das Termas de la Virgen. O quarto é confortável com uma excelente cama, tv a cabo, wi-fi rápido e se tiveres a sorte de ficar de frente para as cachoeiras, terás um sono maravilhoso com o cantar das águas. O banheiro tem uma boa ducha com bons amenities. O Spa Indra Ayurvedic é o ponto alto do hotel com a filosofia de massagens ayurvédica, tratamentos estéticos e o Baños de Cajon, também tem saunas a vapor turca e seca, banheiras de massagem jacuzzi, sala de fitness e piscina externa. O Staff é prestativo e atencioso, os serviços são muito bons. O ponto fraco ficou por conta do café da manhã que não está no nível do hotel, conversei com a gerencia e estão mudando para melhor. Vale a pena. Eu recomendo!!!!

    Andre, 5 night trip, Aug 30, 2019

    Verified guest review

  • 4,0.Fair



    ENRIQUE, 1 night trip with friends, Aug 17, 2019

    Verified guest review

See all 35 reviews