Sunscape Puerto Plata - All Inclusive

Photo gallery for Sunscape Puerto Plata - All Inclusive

Primary image
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of Sunscape Puerto Plata - All Inclusive

Sunscape Puerto Plata - All Inclusive

4.0 star property
All-inclusive beachfront hotel with spa, near Playa Dorada

7,4/10 Good

890 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Gym
  • Air conditioning
  • Connecting rooms available
Map
Carretera Luperon KM 5, Puerto Plata, Puerto Plata, 547
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Playa Dorada - 14 min walk
  • Embassy of the United States Dominican Republic - 10 min drive
  • Malecón De Puerto Plata - 11 min drive
  • Cofresi Beach - 27 min drive
  • Sosua Beach - 28 min drive

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 19 min drive
  • Cibao Intl. Airport (STI) - 89 min drive

About this property

Sunscape Puerto Plata - All Inclusive

At Sunscape Puerto Plata - All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 15-minute walk of Playa Dorada. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Windows, one of 8 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 poolside bars, a nightclub, and a free kid's club. Fellow travelers say good things about the pool and helpful staff.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 585 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 16

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11 AM
  • 8 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Wildlife viewing
  • Kayaking
  • Sailing
  • Scuba diving
  • Windsurfing
  • Shopping
  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Conference center (1924 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 16 buildings/towers
  • Built in 1989
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Spa

Spa Sunscape Bitebonia has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Windows - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Gohan (Adults Only) - This restaurant specializes in Asian cuisine and serves dinner only.
Da Mario - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Gaucho Grill - This restaurant specializes in Argentinean cuisine and serves dinner only.
Castaways - This restaurant specializes in Caribbean cuisine and serves dinner only.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Sunscape Puerto Plata All Inclusive
Sunscape Puerto Plata
Sunscape Puerto Plata All Inclusive All-inclusive property
Sunscape All Inclusive All-inclusive property
Sunscape Puerto Plata Hotel
Hotel Sunscape Puerto Plata Puerto Plata
Puerto Plata Sunscape Puerto Plata Hotel
Sunscape Puerto Plata Puerto Plata
Sunscape Puerto Plata All Inclusive
Sunscape
Sunscape Hotel
Sunscape Puerto Plata - All Inclusive All-inclusive property
Sunscape Puerto Plata
Sunscape Puerto Plata All Inclusive
Sunscape Puerto Plata - All Inclusive Puerto Plata

Frequently asked questions

Overall score and ratings

7,4

Good

8,3/10

Cleanliness

8,1/10

Staff & service

7,2/10

Amenities

7,7/10

Property conditions & facilities

7,7/10

Eco-friendliness

10/10 Exceptional

Headay, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best place
It was exceptional, my family and I loved it and will certainly go back❤
Emely, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible Service & Experience
The upgrade was not worth it. I expected a better room with the upgrade but that was not the case. To say that you get better quality drink but then be told you have to pay extra for rose wine at the Italian restaurant was very disappointing. The wifi did not work in most areas of the hotel. The kids camp experience was drop off your child to play alone and NO interaction or activities with staff. The buffet service was slow and wait of 10-15 minutes just to get ketchup or coffee. Service overall was slow and food options limited. The Pina Colada and natural juices all processed and nothing really natural.
Delmy, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

joseph o, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aylin, 3-night trip
Verified Hotels.com guest review

6/10 Good

Jaime, 2-night trip
Verified Hotels.com guest review

6/10 Good

I liked the hotel, the service was good, ☹️ the lunch was always the same, they did not have variety and the drinks
Francisco, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sunscape Puerto Plata the perfect place to visit
It was perfect. The people, the food, the accomadations, the beach, the pools were all perfection.
Robert, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The place is amazing, has everything you need and just minutes away from the airport. The staff is very friendly and makes sure your needs are taken care of at all times. Clean rooms good food around the clock, the restaurant close at 3:00 AM!!! OMG!! good food Salcocho Asopao Fries & Burgers. I would recommend it to all my friends and family.
Ambiorix, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The service was great, but the internet connection was very bad.
Josue, 3-night family trip
Verified Expedia guest review