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All properties in Nur-Sultan, Kazakhstan

The Ritz-Carlton, Astana

Luxury hotel with spa, near Singing Fountain

  • Free WiFi and free parking
From
ZAR 2,831

Image gallery

  • Living Area
  • Living Area
  • Indoor Pool
  • Indoor Pool
  • Living Area
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9,6.Exceptional.
  • It was such a wonderful stay!

    Sep 10, 2020

  • Ritz-Carlton in Nur-Sultan is exceptional. Great service and wonderful people. I had a…

    Mar 25, 2020

See all 18 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 157 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace

What’s around

  • Heart of Nur-Sultan
  • Singing Fountain - 10 min walk
  • Kazakhstan Central Concert Hall - 11 min walk
  • Bayterek Tower - 11 min walk
  • Parliament of Kazakhstan - 13 min walk
  • Kazakhstan Ministry of Foreign Affairs - 15 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, Non Smoking, City View
  • Club Room, 1 King Bed, Non Smoking, City View
  • Junior Suite, 1 King Bed, Non Smoking, City View
  • Executive Suite, 1 King Bed, Non Smoking, City View (Club Lounge access)
  • Suite, 1 Bedroom, Non Smoking
  • Suite, 1 Bedroom, Non Smoking, City View
  • Deluxe Room, 2 Queen Beds, Non Smoking, City View
  • Club Room, 2 Queen Beds, Non Smoking, City View
  • Premium Room, 1 King Bed, Non Smoking, City View

Location

  • Heart of Nur-Sultan
  • Singing Fountain - 10 min walk
  • Kazakhstan Central Concert Hall - 11 min walk

What’s around

Landmarks

  • Heart of Nur-Sultan
  • Singing Fountain - 10 min walk
  • Kazakhstan Central Concert Hall - 11 min walk
  • Bayterek Tower - 11 min walk
  • Parliament of Kazakhstan - 13 min walk
  • Kazakhstan Ministry of Foreign Affairs - 15 min walk
  • Khan Shatyr - 30 min walk
  • Palace of Peace and Reconciliation - 33 min walk
  • EXPO 2017 - 2.7 mi / 4.4 km

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 21 min drive
  • Astana Railway Station - 24 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 157 rooms
  • This hotel is arranged over 26 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Pets

  • Pets allowed (dogs and cats only)*
  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Health club

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 15070
  • Conference space size (meters) - 1400
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 2017
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles

Languages Spoken

  • English
  • Russian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Netflix
  • Pay movies
  • IPod docking station

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Ritz Carlton Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Small print

Also known as

  • Ritz-Carlton Astana Hotel
  • Ritz-Carlton Astana Hotel Nur-Sultan
  • Ritz-Carlton Astana Nur-Sultan
  • Hotel The Ritz-Carlton, Astana Nur-Sultan
  • Nur-Sultan The Ritz-Carlton, Astana Hotel
  • The Ritz-Carlton, Astana Nur-Sultan
  • Ritz-Carlton Astana Hotel
  • Ritz-Carlton Astana
  • Hotel The Ritz-Carlton, Astana
  • The Ritz Carlton Astana
  • Ritz Carlton Astana Nur Sultan
  • Ritz-Carlton Astana
  • Ritz-Carlton Astana Hotel Nur-Sultan
  • Ritz-Carlton Astana Nur-Sultan
  • Hotel The Ritz-Carlton, Astana Nur-Sultan
  • Nur-Sultan The Ritz-Carlton, Astana Hotel
  • The Ritz-Carlton, Astana Nur-Sultan
  • Ritz-Carlton Astana Hotel
  • Ritz-Carlton Astana
  • Hotel The Ritz-Carlton, Astana
  • The Ritz Carlton Astana
  • Ritz Carlton Astana Nur Sultan
  • Ritz-Carlton Astana Hotel Nur-Sultan
  • Ritz-Carlton Astana Nur-Sultan
  • Hotel The Ritz-Carlton, Astana Nur-Sultan
  • Nur-Sultan The Ritz-Carlton, Astana Hotel
  • The Ritz-Carlton, Astana Nur-Sultan
  • Ritz-Carlton Astana Hotel
  • Ritz-Carlton Astana
  • Hotel The Ritz-Carlton, Astana
  • The Ritz Carlton Astana
  • Ritz Carlton Astana Nur Sultan
  • The Ritz-Carlton, Astana Hotel
  • The Ritz-Carlton, Astana Nur-Sultan
  • The Ritz-Carlton, Astana Hotel Nur-Sultan

Optional extras

Full breakfast is offered for an extra charge of KZT 15000 per person (approximately)

Pets are allowed for an extra charge of KZT 30000 per pet, per stay

Airport shuttle service is offered for an extra charge of KZT 30000 per vehicle (one-way)

Airport shuttle service for children costs KZT 0

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and guests can access their rooms with a mobile device.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Ritz-Carlton, Astana does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Electric vehicle charging is available.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of KZT 30000 per pet, per stay.
  • You can check in from 3 PM - 5:30 AM. Check-out time is noon.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Cafestar (11-min walk), Cabernet Club (12-min walk), and Bon Bon (14-min walk).
  • Yes, an airport shuttle is available. The charge is KZT 30000 per vehicle one-way.
  • The Ritz-Carlton, Astana has a spa and an indoor pool, as well as a 24-hour fitness center.
9,6.Exceptional.
  • 10,0.Exceptional

    Stunning and friendly

    A stunning hotel with the friendliest staff. Despite the entire city being shut down, the staff did all they could to ensure I had a wonderful vacation. The food was delicious and the spa was the ultimate treat. I highly recommend staying at The Ritz if you have the chance.

    Ellen, 3 night trip, Mar 21, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Perfect stay

    Everything is just excellent!

    Nicoleta, 2 night business trip, Feb 4, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    THIS IS THE BEST HOTEL I STAYED FOR A LONG TIME, VERY FRIENDLY STAFF, FOOD AND SERVICE WAS EXCELLENT

    SAM, 2 night trip with friends, Nov 26, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Great Hotel!

    The hotel is in a great location and has great facilities that are very well maintained. Spa & gym are fantastic. All staff without exception were friendly. One evening I had a series of problems with dining that were not enjoyable but the next evening the team went out of their way to make up for it - especially Zhazira and her manager in the lobby restaurant. Food in the Selfie restaurant is absolutely superb. Overall a very enjoyable stay.

    Ian, 5 night business trip, Oct 1, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Best hotel ever

    Beautiful and everyone was very nice to us.

    Raymond, 1 night family trip, Jul 24, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Excellent and super hospitable and kind staff! Very fast service and clean

    MARIAM, 2 night trip, Jul 5, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Beautiful hotel. Probably the best gym I’ve seen in any hotel. I really enjoy staying here.

    4 night business trip, Apr 6, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    The best in Astana

    Truly an amazing hotel ! The location is central . The service is great . It met all my 5 star expectation . I have been to Astana many times . This is the best hotel.

    Tong, 2 night business trip, Aug 15, 2018

    Verified Hotels.com guest review

  • 4,0.Fair

    ホテルを通じて車両手配を行なったが、ホテルから伝えられた車両番号、車体の色が全く異なっていた。ビジネスセンターでのコピーが有料。

    4 night business trip, Sep 30, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    ФЕЕРИЧНО

    Замечательный отель. Обслуживание на высшем уровне. Очень внимательный и доброжелательный персонал. Уютный и комфортный номер. Удобное месторасположение. Все очень понравилось.

    NADIIA, 1 night business trip, Jun 30, 2019

    Verified Hotels.com guest review

See all 18 reviews