Grand Park Royal Cozumel - All Inclusive

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On the beach, free beach cabanas, sun loungers, beach towels
On the beach, free beach cabanas, sun loungers, beach towels
On the beach, free beach cabanas, sun loungers, beach towels
3 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Park Royal Cozumel - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Grand Park Royal Cozumel - All Inclusive

4.0 star property
All-inclusive Cozumel property with 3 outdoor pools, connected to a shopping center

7,8/10 Good

972 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO, 77600
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 beach bars
  • 2 poolside bars
  • 3 outdoor pools and 2 spa tubs
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Steam room
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Arrecifes de Cozumel National Park - 1 min drive
  • Stingray Beach - 2 min drive
  • Punta Langosta Pier - 8 min drive
  • Benito Juarez Park - 9 min drive
  • Cozumel Museum - 4 min drive
  • San Miguel Church - 10 min drive
  • Chankanaab National Park - 5 min drive
  • Chankanaab Beach Adventure Park - 8 min drive
  • Corona Beach - 8 min drive
  • Paradise Beach - 12 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 15 min drive

About this property

Grand Park Royal Cozumel - All Inclusive

At Grand Park Royal Cozumel - All Inclusive, you can spend time at the beach enjoying free cabanas, beach massages, and yoga, plus you'll be within a 10-minute drive of Chankanaab National Park. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in massages and facials. La Veranda /Ultra Casual, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale property include 2 beach bars, a free kid's club, and a bar/lounge. Fellow travelers say good things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 342 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (6 years old and younger) stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 2 beach bars
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Beach yoga
  • Beach volleyball

Working away

  • Business center
  • 3 meeting rooms
  • Conference center (3206 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1980
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Spa services
  • 2 spa tubs
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

Dining

La Veranda /Ultra Casual - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Caribeno / Casual - Overlooking the ocean, this restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.
El Italiano / Casual - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
El Mexicano / Casual - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Cafe Sole, Coffee House - Onsite coffee shop. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 1.5 per night
In addition to amenities noted as having a surcharge, fees apply for phone calls, medical service, tours and tickets, car rentals, and laundry/dry cleaning service.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The fitness facility is accessible for an extra charge
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Park Royal Cozumel All Inclusive
Grand Park Royal
Grand Park Royal Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cozumel All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Cozumel Inclusive
Grand Park Royal Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property
Grand Park Royal Cozumel - All Inclusive Cozumel
Grand Park Royal Luxury Resort Cozumel All Inclusive
Grand Park Royal Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

7,8

Good

8,8/10

Cleanliness

8,5/10

Staff & service

7,7/10

Amenities

8,1/10

Property conditions & facilities

8,1/10

Eco-friendliness

2/10 Poor

DIANA, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Vacation
Bars close at 6?
Andrew, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Dennis e, 1-night trip
Verified Hotels.com guest review

6/10 Good

I have been to this resort around 5-6 times. The food quality was not good this time. The beds must have been replaced with very firm ones. Everyone I was with complained about the same things.
Mathew Herman, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

The staff there is always been good to me the bag boys very helpful the Bartenders are always awesome my 2 complaints are i have been there 12 times and have never had the 1st floor my sliding patio door didn't lock and it took 2 days to have it fixed i could have fixed it myself with a broomstick my other complaint the food quality and selection has suffered greatly thr buffet used to have a bigger selection with alot of seafood and fish and they had the best coconut crusted grouper the food was ok no where near what it was pre pandemic
Michael James, 7-night trip with friends
Verified Orbitz guest review

4/10 Fair

RON, 7-night trip
Verified Expedia guest review

8/10 Very good

I loved the property and location. To see the cruise ships dock was pretty cool, although it may not be for everyone. I wish there was more of a beach, but overall everything was nice. There were some staff members that were really nice abs actually helpful, but most of them were kinda rude and not wanting to help at all.
Brianna, 3-night romance trip
Verified Expedia guest review

6/10 Good

The property was was a great location, and had everything you need for vacation. The activities and entertainment were great. Our room wasn't ready when we got there, which was super frustrating, and the gave us a huge run around on availability of "complimentary on site" covid tests. We had to raise our voice and speak to a manager and after about 20 mins of arguing they finally agreed to provide us with what they had promised. There's a lot of maintenance issues, toilets closed, broken tiles, plumbing leaking, repainting that needs to get done. I would say it's a 2-3 star resort. We travel a lot and I think this could be a great 4-5 star resort with some added effort, training, and elbow grease. Also super frustrating that for dinner you have to go each night, to get inline at 6pm, to get on a list, and hope that they can get you in at some point......JUST TAKE RESERVATIONS!!! The restaurant foods were pretty good, and the service there good, the buffets were okay, same foods all week though. There's 2 omelet lines, one needs to be re-routed cuz it blocks the access to the other foods. Cab to downtown shopping are readily available, and only like $5 usd. Good restaurants in town. On your way back to the airport it's $10 usd, but if you don't pay in pesos THEN it's $20 usd. And no where in the airport will exchange it. RIP OFF!! If you want to dive you can walk straight across the street to the right two shops to Roberta's. They did an awesome job and the dive was great!!
Danelle Marie, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Liked beach volleyball, small and easy to get around, close to airport. Lobby sports bar area was small. No place to hangout with friends and family other than sports bar and needed to be 18 or older to be in there.
Justin, 7-night family trip
Verified Expedia guest review

2/10 Poor

Upon check-in we were taken to our room. There was water coming into the room halfway across the floor from rain through balcony doors. We were told this would be addressed immediately. No one ever came after going back to front desk 2 more times. I had to push water and contain with bath towels. Minifridge was not stocked upon checkin either, this was never addressed. None of the restaurants onsite accept reservations which lead to 2 hour waits to be seated. More bad service experience than good in the restaurants. Bar service was great. Overall, this was my least enjoyable experience out of all the all-inclusive resorts that I have ever stayed at. Would not recommend and I will never go back to this location or any other Grand Park Royal locations.
Bucky, 5-night romance trip
Verified Expedia guest review