Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Jakarta, Special Capital Region of Jakarta, Indonesia
1 room, 2 adults

Sheraton Grand Jakarta Gandaria City Hotel

5-star5 stars
Great for families

Good to know

  • Highchair
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
Jl. Sultan Iskandar Muda, Kebayoran Lama, Jakarta, Jakarta, 12240, Indonesia

Luxury hotel with outdoor pool, connected to a shopping center, near Gandaria City Mall
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Highchair
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • It's a pleasure place to stay for business trip. Great breakfast.Jun 6, 2020
  • Great location, room was great. Showers could a bit cleaner (had a little mould in…Jan 26, 2020

Sheraton Grand Jakarta Gandaria City Hotel

from ZAR 1,390
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Grand Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Grand Room, 1 Double Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking
  • Grand Suite, 1 Bedroom, Non Smoking
  • Club Suite, 1 Bedroom, Business Lounge Access
  • Presidential Suite, Business Lounge Access

What’s around Sheraton Grand Jakarta Gandaria City Hotel

Landmarks

  • In a regional park
  • Gandaria City Mall - 6 min walk
  • Balai Sidang Jakarta Convention Center - 4.8 mi / 7.8 km
  • Museum of Modern and Contemporary Art - 5 mi / 8.1 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 16.4 mi / 26.4 km

Getting around

  • Soekarno-Hatta Intl. Airport (CGK) - 41 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 31 min drive
  • Jakarta Kebayoran Station - 17 min walk
  • Jakarta Palmerah Station - 6 min drive
  • Pondok Betung Station - 9 min drive
  • MRT Blok M BCA - 26 min walk
  • Blok M Station - 27 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 293 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 17

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Offsite

  • Area shuttle *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Free pool cabanas
  • Pool sun loungers
Working away
  • 24-hour business center
  • Number of meeting rooms - 9
  • Conference space
  • Conference space size (feet) - 23391
  • Conference space size (meters) - 2173
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2015
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Indonesian
  • Korean

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Sheraton Grand Jakarta Gandaria City Hotel’s small print

Also known as

  • Sheraton Jakarta Gandaria City Hotel
  • Sheraton Grand Jakarta Gandaria City Hotel Hotel
  • Sheraton Grand Jakarta Gandaria City Hotel Jakarta
  • Sheraton Grand Jakarta Gandaria City Hotel Hotel Jakarta
  • Sheraton Gandaria City Hotel
  • Sheraton Jakarta Gandaria City
  • Sheraton Gandaria City
  • Sheraton Grand Jakarta Gandaria City Hotel
  • Sheraton Grand Gandaria City Hotel
  • Sheraton Grand Jakarta Gandaria City
  • Sheraton Grand Gandaria City
  • Sheraton Jakarta Gandaria City

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for IDR 450000.0 per night

Buffet breakfast is offered for an extra charge of IDR 248000 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Grand Jakarta Gandaria City Hotel

  • Does Sheraton Grand Jakarta Gandaria City Hotel offer free cancellation for a full refund?
    Yes, Sheraton Grand Jakarta Gandaria City Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Sheraton Grand Jakarta Gandaria City Hotel?
    Yes, there's free self parking.
  • Is there a pool at Sheraton Grand Jakarta Gandaria City Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Sheraton Grand Jakarta Gandaria City Hotel?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Sheraton Grand Jakarta Gandaria City Hotel?
    You can check in from 3:00 PM to 11:00 PM. Check-out time is noon.
  • Are there restaurants at or near Sheraton Grand Jakarta Gandaria City Hotel?
    Yes, there's an onsite restaurant.
  • Is airport shuttle service offered by Sheraton Grand Jakarta Gandaria City Hotel?
    Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.
  • What is there to do near Sheraton Grand Jakarta Gandaria City Hotel?
    Recommended spots to visit include Gandaria City Mall (6-min walk) and Balai Sidang Jakarta Convention Center (4.8 mi), along with Museum of Modern and Contemporary Art (5 mi) and Indonesia Convention Exhibition (ICE) - BSD City (16.4 mi).

Recent reviews

Superb 9,0 From 134 reviews

Poor 2,0
Service and price don't match
I needed to wait for the check-in because the hotel cannot prepare my booked one bed room upon my arrival. The mini-bar in the room was empty. The bath tab had also some problems; handles of faucet were loose. Flow of water was not enough. Bath tab was not cleaned. It's quite disappointing.
sg2 night business trip
Very good 8,0
Convenient hotel on mall
Convenient hotel on mall.
us3 night trip
Exceptional 10,0
Nice hotel with access to a big mall.
sg1 night business trip
Exceptional 10,0
Sheraton Gandaria
Stay was good. Just would like to see if the hotel could upgrade the audio interface so that we can listen to our favourite songs from mobile phone or ipad.
sg2 night business trip
Exceptional 10,0
Excellent!
Thumbs up for all aspect! Top notch customer service with very comfortable room.
Carine, sg1 night trip
Very good 8,0
Overall OK but for breakfst still standard
FEBRIYANTI, id2 night family trip
Exceptional 10,0
Nice stay
Nice stay. Right at Gandaria Mall easy to find dinner.
Sylvianti, sg1 night romance trip
Exceptional 10,0
My preferred hotel
My 2nd time staying in this hotel and still as pleased with my stay. Attentive staff Lukman provided a mousepad for me when he saw my mouse on the desk during housekeeping. Lovely Debina-Rahma made me an animal towel which made my tiring long day a much better one. Little details that made a lot of difference. Definitely my preferred hotel and reassured me to book this hotel again next time.
SI LING SHARON, sg6 night business trip
Very good 8,0
reception is very friendly. but i was disappointed on water was blocked in the wash basin in bath room. totally, it was nice hotel and foods.
Hidehiko, sg4 night trip
Exceptional 10,0
Great stay!
The staff has amazing memories. Unfortunately, they forgot to tell me if my stay was eligible for SPG stewards points:(
Florence, sg2 night business trip

Sheraton Grand Jakarta Gandaria City Hotel

Is the description of this property not correct? Tell us