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All properties in La Fortuna, Alajuela (province), Costa Rica
1 room, 2 adults

Hotel Los Lagos Spa & Resort

3,5-star3,5 stars
Great for families

Good to know

  • Children's pool
  • Free self parking
  • Free WiFi
  • Indoor pool
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007, Costa Rica

Family-friendly hotel with spa, near Kalambu Hot Springs
  • Free buffet breakfast, free WiFi in lobby, and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free self parking
    • Free WiFi
    • Indoor pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • We loved staying at Los Lagos and would do it again for sure. Our kids, and my wife and I…Mar 13, 2021
  • It was okay. No wifi in the rooms which was terrible. I had to work at the bar and my…Feb 10, 2021

Hotel Los Lagos Spa & Resort

from ZAR 1,471
  • Standard Room, Accessible, Mountain View
  • Superior Room, Mountain View

What’s around Hotel Los Lagos Spa & Resort

Landmarks

  • Kalambu Hot Springs - 18 min walk
  • Arenal Volcano - 22 min walk
  • Ecotermales Fortuna - 13 min walk
  • Arenal Natura Ecological Park - 19 min walk
  • Ecoglide Arenal Park - 28 min walk
  • Arenal Volcano National Park - 3.9 mi / 6.3 km
  • La Fortuna Waterfall - 4.6 mi / 7.4 km
  • Lake Arenal - 6.9 mi / 11.2 km

Getting around

  • Juan Santamaria Intl. Airport (SJO) - 135 min drive
  • La Fortuna (FON-Arenal) - 10 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 96 rooms

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 6:00 AM - 10 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 11
  • Indoor pool
  • Full-service spa
  • Spa tub
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Nightclub
  • Children's pool
  • Waterslide
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 5382
  • Conference space size (meters) - 500
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Laundry facilities
  • Wedding services
Facilities
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Cable TV channels
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.

Dining

Las Palmas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hotel Los Lagos Spa & Resort’s small print

Also known as

  • Hotel Los Lagos Spa & Resort
  • Hotel Los Lagos Spa & Resort Hotel
  • Hotel Los Lagos Spa & Resort La Fortuna
  • Hotel Los Lagos Spa & Resort Hotel La Fortuna
  • Hotel Los Lagos Spa & Resort Fortuna
  • Los Lagos Spa
  • Los Lagos Spa Fortuna
  • Hotel Los Lagos Spa Resort La Fortuna
  • Hotel Los Lagos Spa Resort
  • Los Lagos Spa La Fortuna
  • Los Lagos Hotel Spa And Resort
  • Los Lagos Spa & La Fortuna

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Los Lagos Spa & Resort

  • Does Hotel Los Lagos Spa & Resort offer free cancellation for a full refund?
    Yes, Hotel Los Lagos Spa & Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Los Lagos Spa & Resort?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Los Lagos Spa & Resort?
    Yes, there's free self parking.
  • Is there a pool at Hotel Los Lagos Spa & Resort?
    Yes, there are 11 outdoor pools, an indoor pool, and a children's pool.
  • Are pets allowed at Hotel Los Lagos Spa & Resort?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hotel Los Lagos Spa & Resort?
    You can check in from 3 PM - 11 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Los Lagos Spa & Resort?
    Yes, Las Palmas offers international cuisine. The dining venue will be unavailable from December 1 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Restaurante Mi Casa (2.3 mi), La Fortuna Pub (3.3 mi), and Anch’io (3.3 mi).
  • Is airport shuttle service offered by Hotel Los Lagos Spa & Resort?
    Yes, an airport shuttle is available.
  • What is there to do at Hotel Los Lagos Spa & Resort and nearby?
    Have fun with onsite activities like horseback riding, ziplining, and hiking. Additional recreation onsite includes hot springs. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 11 outdoor swimming pools. Hotel Los Lagos Spa & Resort also has a nightclub and a waterslide, as well as spa services and a garden.

Recent reviews

Superb 9,0 From 723 reviews

Exceptional 10,0
Great view of the volcano and very nice hot springs
Ruben, us2 night trip
Exceptional 10,0
Beautiful resort full of lush plantings and wonderful attention to detail. 4 hot springs and 3 pools in waterpark type setting in the rainforest. Tropical grounds great friendly service!!
Kristina, us3 night family trip
Exceptional 10,0
Not towels on pools area Have to go to reception because COVID situation
Alvaro, us1 night family trip
Exceptional 10,0
I visited this hotel 10 months prior for a few days and liked it enough it was my first choice for the return visit to La Fortuna. Things had changed slightly from pre Covid days to now but the hotel goes out of its way to try to provide for all the guests safety. The staff couldn't be more pleasant to deal with and go out of their way to make guest feel welcome. The property is beautiful and the multiple pools on site make it a great place to relax and unwind. I would definitely stay there again in the future.
DAVID, us1 night family trip
Exceptional 10,0
Los Lagos Hotel spa and Resort is excellent in everything
us2 night family trip
Exceptional 10,0
We have stayed at Los Lagos several times and everything is always excellent!
ca2 night family trip
Fair 4,0
I am married to a Tico and have traveled pretty much everywhere in Costa Rica during my marriage, and this was the most disappointing hotel experience I have had ot date. Anyone who enjoyed this property obviously didn't stay during the weekend. Friday, Saturday, and Sunday this place turns into the Costa Rican equivalent of MTV Spring Break and the relaxing hot tubs are packed well over the stated capacity with young, Tico partiers who keep the music at the bar pumping well into the night and practice zero social distancing. The resort itself was spotless, but the fact that the property continued to sell day pass bookings to non-hotel guests and max out the pools and spas to a point where social distancing wasn't possible, presented a serious Covid health risk for everyone involved. The free daily breakfast buffet was ok, and the waitstaff were lovely, but the menu for lunch and dinner were so extraordinarily pricey that we ate off-resort the rest of our stay. We also had issue with the woman working the tour desk on Wednesday morning, who went out of her way to be rude to us when we asked the free shuttle to help us transport our luggage to reception so we could wait for a taxi. We had a much nicer time during our 5-day stay at the much more affordable Downtown Inn La Fortuna and will not be coming back to Los Lagos.
RobinHorca, us2 night family trip
Good 6,0
Internet was limited to hotel facilities. Unless less than 1 mbps is acceptable to you.
Cloud9, us2 night family trip
Exceptional 10,0
This place was beautiful right next to the volcano. After we left we realized there was an observatory that you can reach by car within the property :-( Has so many thermal pools and waterslides for kids and swim up bar too.
Martha, us4 night family trip
Exceptional 10,0
The most Hot springs of any similarly priced property. Butterfly garden, water slides perfect for kids. Only negative is no WiFi in the rooms.
David, us1 night romance trip

Hotel Los Lagos Spa & Resort