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ibis Astana Hotel

3-star hotel in Nur-Sultan with restaurant and bar/lounge

  • Free WiFi and free parking
From
ZAR 546

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1 / 86Hotel Front
8,6.Fabulous.
  • The room has no shampoo and no basic amenities. The staff did not greet at reception at…

    Jan 8, 2020

  • The ibis was a great deal and had English speaking tv Staff was great!

    Dec 30, 2019

See all 18 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 249 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Conference center
  • Airport shuttle

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • Heart of Nur-Sultan
  • Schoolchildren's Palace - 3 min walk
  • The US Embassy and the Consulate in Kazakhstan - 15 min walk
  • Hazret Sultan Mosque - 16 min walk
  • Palace of Peace and Reconciliation - 23 min walk
  • Palace of Independence - 27 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room, 1 Double Bed
  • Standard Twin Room, 2 Twin Beds, City View
  • Premium Room, 1 Double Bed, View
  • Premium Twin Room, 2 Twin Beds, View

Location

  • Heart of Nur-Sultan
  • Schoolchildren's Palace - 3 min walk
  • The US Embassy and the Consulate in Kazakhstan - 15 min walk

What’s around

Landmarks

  • Heart of Nur-Sultan
  • Schoolchildren's Palace - 3 min walk
  • The US Embassy and the Consulate in Kazakhstan - 15 min walk
  • Hazret Sultan Mosque - 16 min walk
  • Palace of Peace and Reconciliation - 23 min walk
  • Palace of Independence - 27 min walk
  • Supreme Court of the Republic of Kazakhstan - 30 min walk
  • House of Ministries - 32 min walk
  • Presidential Palace - 34 min walk
  • Parliament of Kazakhstan - 38 min walk
  • Singing Fountain - 39 min walk

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 20 min drive
  • Astana Railway Station - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 249 rooms
  • This hotel is arranged over 15 floors

Arriving/leaving

  • Check-in time 2 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli

Working away

  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 1938
  • Conference space size (meters) - 180
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Visual fire alarm

Languages Spoken

  • English
  • French
  • German
  • Russian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Ibis Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Ibis Bar - Onsite bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Hotel Ibis Astana
  • Hotel Ibis Astana Nur-Sultan
  • Ibis Astana Nur-Sultan
  • Ibis Astana
  • Hotel Hotel Ibis Astana Nur-Sultan
  • Nur-Sultan Hotel Ibis Astana Hotel
  • Hotel Hotel Ibis Astana
  • Ibis Astana (opening September 2014)
  • Hotel Ibis Astana Nur-Sultan
  • Ibis Astana Nur-Sultan
  • Ibis Astana
  • Hotel Hotel Ibis Astana Nur-Sultan
  • Nur-Sultan Hotel Ibis Astana Hotel
  • Hotel Hotel Ibis Astana
  • Ibis Astana (opening September 2014)
  • Hotel Ibis Astana
  • ibis Astana Hotel Hotel
  • ibis Astana Hotel Nur-Sultan
  • Hotel Ibis Astana Nur-Sultan
  • ibis Astana Hotel Hotel Nur-Sultan
  • Ibis Astana Nur-Sultan
  • Hotel Hotel Ibis Astana Nur-Sultan
  • Nur-Sultan Hotel Ibis Astana Hotel
  • Hotel Hotel Ibis Astana
  • Ibis Astana

Optional extras

Rollaway beds are available for KZT 5000.0 per night

Buffet breakfast is offered for an extra charge of KZT 2500 per person (approximately)

Pets are allowed for an extra charge of KZT 3000 per pet, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of KZT 3000 per vehicle (one-way, Maximum occupancy 3)

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Airport shuttle transfer per adult: KZT 3000 (one-way)
  • Airport shuttle transfer per child: KZT 0 (one-way), (up to 7 years old)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, ibis Astana Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, cats and dogs are welcome. There's a charge of KZT 3000 per pet, per day. Service animals are exempt from fees.
  • You can check in from 2 PM - 5:30 AM. Check-out time is noon. Contactless check-out is available.
  • Yes, Ibis Kitchen offers international cuisine. Nearby restaurants include Booblic (11-min walk), Dragon Chinese Cuisine (11-min walk), and Gauchos (13-min walk).
  • Yes, an airport shuttle is available. The charge is KZT 3000 per vehicle one-way.
8,6.Fabulous.
  • 6,0.Good

    The staff at reception is very unfriendly and slow. I arrived at the hotel early , thus left my bags till evening time for check in . When I returned to the hotel for check in had to wait for a long time and the staff didn’t even help to take my bag from the storage ... Moreover the acoustic of the room is terrible. The room walls are not sound proof at all . I could hear all conversations of the guests staying next door ...

    Olga, 2 night business trip, Nov 24, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Nice modern and friendly place. A good atmosphere and room standard is good.

    1 night romance trip, Jun 29, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Great

    Good location. Bus 51 can take you to the biggest mall and most of the touristic places. Really good

    Teboh, 3 night business trip, Sep 2, 2018

    Verified Hotels.com guest review

  • 6,0.Good

    Commercial Hotel for short stay purpose

    It is a good hotel for short stay. Has a nice small cafe and bar. Good Location. Just wish that there was a kettle for tea and coffee in the room and a bottle of water.

    CHITRA, 1 night business trip, Jul 3, 2018

    Verified Expedia guest review

  • 10,0.Exceptional

    excellent location, brand new

    IBIS reputation is well known. This hotel sits in the center of town. Wifi works well. In the lobby, I was able to eat three meals, used the printer to print my boarding pass. It is great.

    Don, 1 night trip, Jun 11, 2018

    Verified Expedia guest review

  • 8,0.Very good

    가성비 최고

    전반적으로 편안하고 좋았음

    Do Jin, 1 night family trip, Feb 1, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Hotel confortable y bien situado. Personal amable e interesado por el bienestar del cliente.

    2 night business trip, Nov 6, 2018

    Verified Hotels.com guest review

  • 8,0.Very good

    Stylish, modern und sauber.

    Stylish, modern und sauber. Preis/ Leistung passt. Optimale Lage für alle Aktivitäten. Zimmer sehr ruhig, kein Lärm von draussen dringt durch da doppelt: Aussenfassade verspiegelt, innen Doppelfenster

    7 night trip, May 19, 2018

    Verified Expedia guest review

  • 10,0.Exceptional

    seong hoon, 1 night business trip, Dec 4, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    2 night trip, Nov 24, 2019

    Verified Expedia guest review

See all 18 reviews