Destination
Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

HM Playa del Carmen

4-star hotel with outdoor pool, near Quinta Avenida

  • Free WiFi and free parking
From
ZAR 1,072

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 67.
1 / 67Outdoor Pool
9,0.Superb.
  • This is a fantastic property and the STAFF ARE EXCELLENT. The property is charming,…

    May 31, 2021

  • Amazing! The location is great - walking distance from 5th Ave and the beach. Ambience…

    Apr 17, 2021

See all 362 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Shopping
Dining options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 91 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • In Gonzalo Guerrero
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Mamitas Beach Club - 14 min walk
  • Playa del Carmen Maritime Terminal - 21 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room
  • Double Room Single Use
  • Junior Suite

What’s around

Landmarks

  • In Gonzalo Guerrero
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Mamitas Beach Club - 14 min walk
  • Playa del Carmen Maritime Terminal - 21 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Plaza Las Americas - 33 min walk
  • Punta Esmeralda Beach - 43 min walk
  • Playacar Golf Club - 45 min walk
  • Quinta Alegría Shopping Mall - 9 min walk
  • Central Square - 10 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Airport shuttle (surcharge)
map

At a glance

Hotel size

  • This hotel has 91 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service

Things to do

  • Outdoor pool
  • Fitness facilities

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-cm plasma TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • HM Playa Carmen Hotel
  • HM Playa Carmen
  • HM Playa del Carmen Hotel
  • HM Playa del Carmen Playa del Carmen
  • HM Playa del Carmen Hotel Playa del Carmen

Optional extras

Buffet breakfast is offered for an extra charge of MXN 300 for adults and MXN 150 for children (approximately)

Airport shuttle service is offered for an extra charge

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, HM Playa del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 11:00 AM. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include cafe orange (6-min walk), Don Sirloin (6-min walk), and PapaCharly (6-min walk).
  • Yes, an airport shuttle is available.
  • HM Playa del Carmen has an outdoor pool and a fitness center, as well as a garden.
9,0.Superb.
  • 10,0.Exceptional

    Very nice staff, great breakfast!!

    Joseph, 5 night trip, Apr 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great location.. walkable to beaches, restaurants night life and shops. Very quaint, serene little hotel with gorgeous pool. Staff was extremely friendly and helpful and very nice. I’d definitely stay there again.

    4 night trip with friends, Feb 12, 2021

    Verified Expedia guest review

  • 6,0.Good

    Nice pool ! But there is no wifi guys! Wifi literally doesn’t work in room. Only in lobby.

    1 night family trip, Jan 29, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Very accommodating boutique hotel! The level of cleanliness was wonderful. Sitting outside in the open bar in front of the pool is a very relaxing and fun experience. Allowed us to check-in early after power and water went out at your local Airbnb. Our group of four people had a wonderful time.

    1 night trip, Jan 12, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Very charming hotel in a great location

    We loved this little hotel, very charming and pretty, cute and cool. Beds were comfy and the room very clean. Would stay again

    T, 2 night trip, Jan 5, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Good place. Excellent location.

    The location is very convenient and the hotel is very comfortable. I was upset because the hotel does not allow guests to enjoy a quick meal anywhere other than the room, even though the room is not equipped for that purpose (no table/ chairs). Due to all the Covid restrictions, I've ordered lunch for my very young kids, but I was prohibited by the staff to feed them at the restaurant, the pool bar, the lobby, and everywhere else. Besides that, the pool could be warmer...

    Bianca, 5 night family trip, Jan 5, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Cute Boutique Hotel at Perfect Location!

    Loved this hotel! It’s in the midst of everything! Restaurants, bars, beach, and shopping only steps away! Great customer service as well! Would definitely book again☺️

    Tonya, 3 night trip with friends, Dec 29, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Very nice hotel, great location, Very clean, friendly English speaking staff.

    6 night family trip, Dec 27, 2020

    Verified Travelocity guest review

  • 10,0.Exceptional

    Hotel is very clean and in a great location. Very safe. Highly recommend and breakfast included is great.

    Yesenia, 2 night family trip, Dec 26, 2020

    Verified Expedia guest review

  • 6,0.Good

    So we stayed there for 1 night instead of the 8 we planned , the hotel’s decoration at the lobby a d the pool is nice, but the rooms are just okay, the floor is made of concrete and dirty, i couldnt let my 2 kids play on the floor, you hear alll the noise from the corridor guest staying talking and walking you hear it all, the staff is very nice and helpful but i wouldnt rebook that hotel and would not recommend if you have kids, maybe if you just want a place to sleep a dont care about all the factors i named above you can stay in

    8 night family trip, Dec 25, 2020

    Verified Expedia guest review

See all 362 reviews