All properties in Cancun, Quintana Roo, Mexico

Oh! Cancun The Urban Oasis

3.5-star hotel with 3 restaurants, near Plaza Las Americas

  • Free WiFi and free parking
ZAR 849

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8,2.Very good.
  • Many years ago I stayed several times here. The rooms back then were really good. Now I'd…

    Mar 29, 2021

  • No Wi-Fi,

    Mar 26, 2021

See all 417 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 62 guestrooms
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness center

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Downtown Cancun
  • Plaza Las Americas - 11 min walk
  • Dubai Palace Casino - 17 min walk
  • Market 28 - 20 min walk
  • Ceviche Square - 4 min walk
  • PlayCity Casino - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Suite
  • Standard Non Refundable


  • In Downtown Cancun
  • Plaza Las Americas - 11 min walk
  • Dubai Palace Casino - 17 min walk

What’s around


  • In Downtown Cancun
  • Plaza Las Americas - 11 min walk
  • Dubai Palace Casino - 17 min walk
  • Market 28 - 20 min walk
  • Ceviche Square - 4 min walk
  • PlayCity Casino - 8 min walk
  • Benito Juarez Municipal Building - 10 min walk
  • Las Palapas Park - 12 min walk
  • Cristo Rey Church - 13 min walk
  • Malecon Americas Shopping Mall - 13 min walk
  • Royal Yak Casino and Sports Book - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

At a glance

Hotel size

  • This hotel has 62 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The check-in location differs from the property location. To check in, go to To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens staying 4 nights or more. The fee is USD 18 for each additional screening, and for guests staying 1-3 nights. PCR screening for COVID-19 is available for USD 75 per person. Guests should contact the concierge upon arrival to schedule departure health screenings, which are available in the central lobby of The Pyramid at Grand Oasis.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in rooms


  • Free onsite self parking
* See small print for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Pool umbrellas

Working away

  • Conference space
  • Conference space size (feet) - 417
  • Conference space size (meters) - 39


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Multilingual staff


  • Number of buildings/towers - 1
  • Elevator
  • Designated smoking areas
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Sensoria.

The spa is open daily.


Le Buffet - Onsite restaurant.

Dos Lunas - Onsite restaurant. Open daily.

The White Terrace - Onsite restaurant. Open daily.

The White Terrace - Onsite bar. Open daily.

CHC Sports Bar - Onsite bar. Open daily.

Small print

Also known as

  • Oh Urban Oasis Adults Hotel Cancun
  • Oh! The Urban Oasis Adults Only
  • Oh The Urban Oasis Cancun QRO
  • Oh! The Urban Oasis
  • Oh Cancun The Urban Oasis
  • Oh! Cancun The Urban Oasis Hotel
  • Oh! Cancun The Urban Oasis Cancun
  • Oh! Cancun The Urban Oasis Hotel Cancun
  • Oh Urban Oasis Adults Hotel
  • Oh Urban Oasis Adults Cancun
  • Oh Urban Oasis Adults
  • Oh Urban Oasis Hotel Cancun
  • Oh Urban Oasis Hotel
  • Oh Urban Oasis Cancun
  • Oh Urban Oasis
  • Oh! The Urban Oasis Cancun QROO MEX (11517991)


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Oh! Cancun The Urban Oasis does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include Rolandi's (4-min walk), Irori (5-min walk), and El Poblano (6-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (8-min walk) and Royal Yak Casino and Sports Book (14-min walk) are both nearby.
  • Oh! Cancun The Urban Oasis has 2 bars and a spa, as well as an outdoor pool and a fitness center.
8,2.Very good.
  • 2,0.Poor

    Horrible! Nonexistent customer service

    During a 5 day stay only say front desk staff during check in. No one ever available to address concerns.

    4 night trip, Jan 19, 2021

    Verified guest review

  • 10,0.Exceptional

    We were very impressed and minds at ease with the cleanliness and covid precautions taken upon arrival and the entire time of our stay. Made us feel safe because if that and security officers at the entrance to the facility. Love the amenities and the romantic dinner offered was amazing.

    Dawn, 2 night romance trip, Dec 14, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Gracias por el servicio prestado.todo estuvo muy bien organizado

    Rodin, 3 night family trip, Nov 20, 2020

    Verified Travelocity guest review

  • 10,0.Exceptional

    Exceptional from start to finish

    Excellent downtown location. Friendly staff. Beautiful rooms with super comfy beds. Cant recommend this place enough.

    Pauline, 4 night trip, Nov 9, 2020

    Verified guest review

  • 10,0.Exceptional

    Excellent value for price

    We enjoyed our time here, beautiful pool and spa terrace, friendly and welcoming staff. Convenient location with lots of shopping and banking nearby, good ambiance, clean and comfortable rooms. For the price we couldn't have asked for anything better

    Randy, 3 night trip, Nov 4, 2020

    Verified guest review

  • 10,0.Exceptional

    Great Experience

    Excellent hotel. Outstanding service. Well located. I strongly recommend it

    Aquiles E., 1 night trip, Mar 7, 2020

    Verified guest review

  • 10,0.Exceptional

    amazing staff & facility!

    We enjoyed our stay and Gabriel was very friendly and helpful during our week at the Oh! Definetly will be back

    Candace r, 7 night trip with friends, Feb 29, 2020

    Verified guest review

  • 8,0.Very good

    Beautiful pool area and great room. Buffet breakfast very basic Nice place overall

    1 night romance trip, Feb 28, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Oversall stay OK

    Some of the hotel rooms were a little outdated and required a bit of cosmetic work.... Staff were great, breakfast had issues with supplying butter......

    Lee, 7 night business trip, Feb 27, 2020

    Verified guest review

  • 10,0.Exceptional

    My wife and I are super fans of this location. We started staying her 6 years ago and love the location and the amenities. The servers are awsome Jose at breakfast and Alberto serving cocktails by the pool. There are a few things I was displeased with at this visit. I found out locals can buy day passes to use the pool and restrooms, however some of the groups that entered the area were quite large and the kids were not really supervised.

    10 night romance trip, Feb 23, 2020

    Verified Expedia guest review

See all 417 reviews