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Una Vida

Photo gallery for Una Vida

2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
Villa Jacinta - Three Bedroom Private House | Terrace/patio

Overview of Una Vida

VIP Access

Una Vida

4.5 star property
Suburban hotel in Tulum City Center with 2 outdoor pools and spa

9,2/10 Superb

159 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air conditioning
Map
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780

Guests rated this location 8.2/10 - Very good

Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Pool bar
  • Coffee shop/cafe
  • Babysitting
  • Airport shuttle
  • Area shuttle
  • Beach shuttle
  • Terrace
For families
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • In-room climate control (air conditioning)

Room options

About this area

What's nearby

  • In Tulum City Center
  • Tulum National Park - 11 min drive
  • Gran Cenote - 6 min drive
  • Tulum Beach - 13 min drive
  • Playa Paraiso - 22 min drive
  • Tulum Mayan Ruins - 25 min drive
  • Sian Ka'an Biosphere Reserve - 31 min drive
  • Xel-Há Park - 22 min drive

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • Burrito Amor - 9 min walk
  • Palma Central - 4 min walk
  • El Camello Jr - 6 min walk
  • Taqueria Hermanos Kinil - 10 min walk
  • Fondo de Bikini - 9 min walk
Map

About this property

Una Vida

Placing you 3.7 mi (5.9 km) from Tulum Beach and 4.8 mi (7.7 km) from Playa Paraiso, Una Vida offers an airport shuttle (available 24 hours) for USD 130 per vehicle. Guests can indulge in massages at the spa, and Mexican cuisine is served at Ananda, which is open for breakfast and lunch. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar, and a snack bar/deli. Fellow travelers say good things about the pool and comfortable beds.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 33 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*
  • Beach shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Full-service spa
  • 24-hour pool access

Accessibility

  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down comforter
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Ananda - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 10 for adults and USD 10 for children
  • Airport shuttle service is offered for an extra charge of USD 130 per vehicle (one-way, maximum occupancy 5)
  • Area shuttle and beach shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool open 24-hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property does not have elevators. </p><p>Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Frequently asked questions

Does Una Vida offer free cancellation for a full refund?
Yes, Una Vida does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Una Vida?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Una Vida?
Yes, there are 2 outdoor pools. Guests have 24-hour pool access.
Are pets allowed at Una Vida?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Una Vida?
Yes, there's free self parking.
Is airport shuttle service offered by Una Vida?
Yes, an airport shuttle is available. The charge is USD 130 per vehicle one-way.
What are the check-in and check-out times at Una Vida?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Una Vida and nearby?
Have fun during the warmer months with activities nearby such as scuba diving. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Una Vida also has a garden.
Are there restaurants at or near Una Vida?
Yes, Ananda offers alfresco dining, Mexican cuisine, and garden views.
Does Una Vida have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Una Vida like?
Una Vida is in Tulum City Center, a short 15-minute walk from Dos Aguas Park.

Reviews

9,2

Superb

9,4/10

Cleanliness

9,3/10

Staff & service

9,0/10

Amenities

9,4/10

Property conditions & facilities

9,8/10

Eco-friendliness

Reviews

10/10 Exceptional

This is one of the most relaxing, beautiful, peaceful trips I’ve ever been on. This property is so gorgeous - the smells, the sounds, the food - everything was so amazing. I cannot wait to come back!! Everyone there was so helpful and kind, they are able to get a taxi quickly for you and more. Tulum changed me, and I have Una Vida to thank for that. Tip: do the sound therapy session!!! It just completed my stay and really did some good for my soul. I can’t say enough wonderful things about this place and my experience here.
Verified Expedia guest review

8/10 Very good

Beautiful place to stay, stunning rooms, food not so great.
Amanda, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Jason, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Stayed at Una Vida for 3 days. It was raining when we arrived and the place still looks beautiful. The staff is amazing as well. We were warmly welcomed by Shiomara, she helped us with checking in and with handling the payment for transport. We had dinner at the hotels restaurant and the food is delicious, a bit pricey like US prices (approx $70 for two) but the food and drinks were worth it. The service is top notch as well with our server Alejandro. No heated pools but it’s not a deal breaker. Make sure you put a lot of bug spray, u are in a tropical rainforest. Overall if you want to relax in an intimate secluded jungle with good vibes to match, this is the place to be!
Brian, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved this place
We absolutely loved our stay. The only complaint is that the mattress was too hard for my old back 😊
Sandra, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This property is one of the best I have ever stayed at. The service overall was excellent, The food was excellent and also the drinks, The staff was excellent very well kind and very friendly with always a good attitude. The front desk lady named Daniela was very sweet and kind and helped us with everything. Also it is very safe for walking around. I definitely recommend this hotel. I will be back soon :) Yasu & Luis.
Yasunai, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing!!
Oleksandr, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and tranquil little hidden gem close to Town (Pueblo) and easily accessible (10-15 mins drive) to Zona Hotelera area where the well known beach hotels and clubs are. Extremely clean with a modern boho esthetic set in the jungle. It is the sister hotel to Hotel Bardo (right next door and connected). After using the amenities of both, I actually preferred this one because it has a more intimate feel. Highly recommend and will stay here again
Bee, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had the most pleasant and relaxing stay at Una Vida hotel. The vibe is very calming especially with Copal (it's an incense of ancient Mexico) burning in evening hours in outdoor areas. Most wonderful staff I have ever met. Jose and Daniela were very helpful and so pleasant to talk to. They arranged transport for us multiple times and gave us great recommendations for things to do in the area. Paola and Jarvin at Ananda (dining) were very pleasant and crafted delicious healthy meals for us. Yoga session at Bardo (sister property) is a must try! We did recommend they have more amenities for kids/toddlers. Our 2 year old daughter would have enjoyed more if there was a little play area. There were no floaties in the pool but she enjoyed the shallow area which was pretty wide. We would go back for our next trip to this place for the amazing hospitality we experienced and for the personal and tranquil touch this place and people working here have!
Divi, 2-night family trip
Verified Expedia guest review