Guests
All properties in Mackay, Queensland, Australia

ibis Mackay

4-star hotel in South Mackay with restaurant and bar/lounge

  • Free WiFi and free parking
From
ZAR 1,122

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • ibis Mackay
  • ibis Mackay
  • Business Room, 1 King Bed (iBusiness) - Bathroom
  • Business Room, 1 King Bed (iBusiness) - Bathroom
  • ibis Mackay
ibis Mackay. Image 1 of 59.
1 / 59ibis Mackay
Christensen Crescent, Mackay, 4740, QLD, Australia
8,8.Fabulous.
  • I would like to complain about the car parking which is far away from the hotel entrance.…

    Sep 28, 2021

  • Very clean comfortable and amazing food. A very nice stay

    Jun 2, 2021

See all 112 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Quiet
Safe
Walkable
Easy parking
  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 152 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • 24-hour business center

For families

  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • In South Mackay
  • Bakers Creek Conservation Park - 43 min walk
  • Harrup Park - 2.6 mi / 4.2 km
  • Mackay Leisure Centre - 3.2 mi / 5.1 km
  • Mackay Enertainment and Convention Centre - 3.3 mi / 5.4 km
  • Pioneer Valley - 3.4 mi / 5.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed
  • Standard Room, 1 Queen Bed
  • Superior Room, 1 Queen Bed
  • Superior Room, 2 Twin Beds

What’s around

Landmarks

  • In South Mackay
  • Bakers Creek Conservation Park - 43 min walk
  • Harrup Park - 2.6 mi / 4.2 km
  • Mackay Leisure Centre - 3.2 mi / 5.1 km
  • Mackay Enertainment and Convention Centre - 3.3 mi / 5.4 km
  • Pioneer Valley - 3.4 mi / 5.5 km
  • Mackay Base Hospital - 3.4 mi / 5.5 km
  • Jubilee Park - 3.5 mi / 5.6 km
  • Far Beach - 3.5 mi / 5.6 km
  • Artspace Mackay - 3.6 mi / 5.8 km
  • Caneland Central - 3.6 mi / 5.8 km

Getting around

  • Mackay, QLD (MKY) - 1 min drive
  • Mackay Station - 4 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 28 min drive
map
See on map
Christensen Crescent, Mackay, 4740, QLD, Australia

At a glance

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness facilities

Working away

  • 24-hour business center
  • One meeting room

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Braille signage
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Pay movies
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

TurBARlence - This pub specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Breakfast costs between AUD 11 and AUD 25 for adults, and AUD 11 and AUD 25 for children (approximately)
  • Late check-out can be arranged for an extra charge of AUD 60 (subject to availability)

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

Also known as

  • ibis Mackay Hotel
  • ibis Mackay
  • ibis Mackay Hotel
  • ibis Mackay South Mackay
  • ibis Mackay Hotel South Mackay

*See fees & policies for additional details or extra charges

FAQs

  • Yes, ibis Mackay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge of AUD 60 (subject to availability). Contactless check-in and check-out are available.
  • Yes, TurBARlence offers alfresco dining and Modern European cuisine. Nearby restaurants include Romeo & Juliet's Restaurant (3.1 mi), Galleons Restaurant (3.2 mi), and Vella's Fish Bar (3.4 mi).
  • Ibis Mackay has a fitness center and a garden.
8,8.Fabulous.
  • 10,0.Exceptional

    New basic property

    John, 1 night trip, Jun 24, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Very convenient - next to the airport, but not noisy. Good facilities (gym, parking). Good $$. Would stay again.

    1 night business trip, May 29, 2021

    Verified Wotif guest review

  • 8,0.Very good

    Good airport hotel in Mackay

    Hotel room was clean and check in and check out staff were friendly. Had dinner at the bar/restaurant which was delicious. Bar/ restaurant stayed open late to serve recently arrived passengers from late flights. Only downside was being woken when cleaners came into our room at 7am and turned the light on - even though we had the do not disturb sign on the door and had obviously not checked out. They then proceeded to have a loud conversation outside our room.

    1 night trip, May 3, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great for an overnight stay - bed was so comfy.Nice and clean.

    Jayne, 1 night romance trip, Dec 4, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    I love the convenience of the Ibis. Ease of parking and taxis and proximity to the city of Mackay.

    Jen, 1 night romance trip, Dec 3, 2020

    Verified Wotif guest review

  • 8,0.Very good

    We liked the ease of checking in late. We didn't like the parking situation (parking in the loading dock) and that you couldn't open a window

    Connor, 1 night trip, Oct 2, 2020

    Verified Wotif guest review

  • 10,0.Exceptional

    Clean and friendly staff. No noise whatsoever from the airport.

    1 night romance trip, Sep 25, 2020

    Verified Wotif guest review

  • 10,0.Exceptional

    Modern and ultra clean. Comfy bed and quiet soundproofed rooms. Dinner in the restaurant was very good. Right next to the airport terminal for those with early flights and free parking for those with car

    StevenW, 1 night trip with friends, Sep 18, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Handy location, food downstairs

    Convenient location. Although rooms aren't spacious ideal for a business stay. Food and bar located downstairs.

    2 night business trip, Sep 15, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Quiet rooms. Dark block out blinds. Room service or restuarant food available.

    Scott, 2 night family trip, Aug 27, 2020

    Verified Wotif guest review

See all 112 reviews