Castle in the Sand

Hotel staff was friendly, room was wonderful, and we'd definitely stay again!

Filthy bathroom was never cleaned during stay, coffee, creamers/utensils, washrags were not refilled/replaced. Headboard was filthy, had something splattered all over it.

Checking in was efficient, and very friendly. The location was great. The Coconuts bar in the property was just the thing to plop down for a drink. The beds were comfortable. Room clean but everything has not Been updated. The rooms were dated. Would I return , Sure!

My family reserved two rooms at this hotel for 3 nights.When we entered the rooms they were very musty smelling.The wallpaper was peeling off the walls in the bathroom and several of the metal fixtures were rusting.The next day when we came back from the beach about 4 neither room had been cleaned although we had seen the cleaning people on our floor when we left that morning.We called downstairs and they said they would have someone clean it while we were at dinner. Came back from dinner and no one had been there! The next day we went to the office to tell them that no one had cleaned the rooms the day before and that the tub wasn’t draining well and that we needed clean towels.There was another lady there also complaining that her room had not been cleaned. We both were assured that our rooms would be cleaned that day and we would receive clean towels. Our family went to the beach again and when we returned about 9 pm the beds still hadn’t been made, trash cans hadn’t been emptied and no clean towels but the dirty towels were gone! We called downstairs and the gentleman told us that he had been assured that the rooms had been cleaned and clean towels had been left. We assured him that none of that had been done to either room and within ten minutes he brought clean towels to both of our rooms. The shower drain still hadn’t been fixed so we stood in dirty water while taking a shower. Upon checkout there was a man complaining that his room had not been cleaned either!

Overall my stay was good, the only thing I did not like there was no Wifi in my room all the time we stayed at the hotel, I did complained but they did not do anything about than just say it could be because of the hours everyone was using wifi, that was not what I expected to get from the hotel. I was on the 4th floor and its not worth it to be that high if wifi can't reach up to that level.