Worst check in I’ve ever experienced. Rude behavior by check in staff. I understand when a room isn’t ready until 3pm. When we tried to check in at 1:15pm after traveling all day, I was under the impression our room would be a priority to clean. We waited 1 and 1/2 hours in the closed, empty bar area. The staff never notified housekeeping and we didn’t get our room on time. Unbelievable, when challenged the made up untrue excuses. I asked for the manager and some girl comes out (after 10 minutes), knows nothing and then tells me she’s actually not the manager. I have to wait another 10 minutes to actually speak to the manager. The next morning is even worse. I approach the front desk and am completely ignored, after several minutes I ask is anyone willing to help me? The three of them say nothing, absolutely nothing. My request for ice was a huge inconvenience and the young man (just wearing white T underwear t shirt), became agitated, aggressive and almost violent. He demanded me to follow him, I finally told him that I don’t work here, I am a guest and to please remember that, then he tried to grab the ice back, causing me to nearly fall. All the manager could say was “ I’m sorry”. Where do they train these employees? In prison is my guess. I’ve reached out to corporate offices, they never responded . Poor behavior starts at the top, and certainly trickles down.. one good employee is Nina, friendly, and kind.