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All properties in Playa del Carmen, Quintana Roo, Mexico

Andaz Mayakoba - a Concept by Hyatt

5-star beachfront resort with spa, near El Camaleon Mayakoba Golf Course

  • Free WiFi and free parking
From
ZAR 7,699

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9,4.Exceptional.
  • Andaz Mayakoba is one of the best hotels to stay. The service and quality are second to…

    Mar 18, 2021

  • I liked that we had access to all the other hotels on the same grounds.

    Jan 29, 2021

See all 202 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), GBAC STAR (Hyatt), and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Transport options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 214 guestrooms
  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 2 beach bars
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (free)
  • Private bathroom

What’s around

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Quinta Avenida - 5 mi / 8.1 km
  • Maroma Beach - 5.8 mi / 9.4 km
  • Mamitas Beach Club - 6.3 mi / 10.1 km
  • Xcaret Eco Theme Park - 11.7 mi / 18.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Suite, Lagoon View
  • Room, 2 Double Beds, Lagoon View
  • Room, 1 King Bed, Lagoon View
  • Suite (Beach Area)
  • Room, 2 Double Beds (Beach Area)
  • Room, 1 King Bed (Beach Area)
  • Studio, Ocean View
  • Suite, Accessible (Andaz)
  • Room, 2 Double Beds
  • Room, 1 King Bed
  • Studio, Beachfront
  • Room, 2 Double Beds, Beachfront
  • Room, 1 King Bed, Beachfront

Location

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Quinta Avenida - 5 mi / 8.1 km

What’s around

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Quinta Avenida - 5 mi / 8.1 km
  • Maroma Beach - 5.8 mi / 9.4 km
  • Mamitas Beach Club - 6.3 mi / 10.1 km
  • Xcaret Eco Theme Park - 11.7 mi / 18.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Free beach shuttle

At a glance

Hotel size

  • This hotel has 214 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 4 restaurants
  • 2 beach bars
  • Bar/lounge
  • 24-hour room service
  • Barbecue grills

Things to do

  • On private beach
  • Free beach shuttle
  • Number of outdoor pools - 2
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Beach sun loungers
  • Pool sun loungers
  • Health club
  • Spa tub
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (meters) - 6200

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2016
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Dining

Cocina Milagro - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Casa Amate - This restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Olla Ceviche - This bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento - Onsite seafood restaurant. Open daily.

Recreation

On Site

  • Health club
  • Spa tub
  • Free bicycles on site
  • Ecotours on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Snorkeling on site
  • Yoga classes/instruction on site

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
  • Andaz Mayakoba - a Concept by Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
  • Andaz Mayakoba Concept Hyatt Resort
  • Andaz Mayakoba Concept Hyatt Playa del Carmen
  • Andaz Mayakoba Concept Hyatt
  • az Mayakoba Concept Hyatt l C
  • Andaz Mayakoba - a Concept by Hyatt Resort

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Full breakfast is offered for an extra charge of MXN 650 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 1538 per pet, per night

Service animals exempt from fees

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Andaz Mayakoba - a Concept by Hyatt does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools.
  • Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring local and international cuisine. Nearby restaurants include Casa del Lago (6-min walk), Coco's Cabanas (3.3 mi), and Fonda Argentina (3.7 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and tennis. Additional recreation onsite includes ecotours and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Andaz Mayakoba - a Concept by Hyatt also has 2 beach bars and a private beach, as well as a 24-hour fitness center and a garden.
9,4.Exceptional.
  • 10,0.Exceptional

    Perfect Way to Usher in 2021.

    Stay was so incredible. It is a quiet oasis. The hotel, staff service, and property were marvelous. The restaurants were splendid. Be sure to check out Casa Amate - what an experience. The bed - HEAVEN on earth. Thank you to the Andaz team for wonderful and restful visit.

    Aina, 3 night trip with friends, Jan 2, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Place gets worse each trip. Bikes are limited and broken. Gold carts are always in use by staff/maintenance. Huge delays in pickups. Maid service missed every third day. Facility is getting worn out and few staff speak english. This is a new problem. Talked to the general manager, told that bikes break...no kidding. Most of the bikes in utilization are broken and in disrepair...when you could find one. General manager, Pascal Dupruis must have his head up his ass to miss the demise of this property. I come twice a year, two rooms each time, and have never received a thank you from this manager. After meeting him I can tell he is not concerned and doesn't really want feedback from guests. I had a long list...no towels at pool, no bikes, broken bikes,broken lighting along paths, no service from concierge. I'll be staying elsewhere, too bad because this was my favorite hotel only two years ago.

    4 night family trip, Dec 19, 2020

    Verified Orbitz guest review

  • 10,0.Exceptional

    Outstanding setting and service! Will return as soon as possible!

    John, 5 night trip, Nov 29, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    It was stellar in every each way! Privacy, social distancing policy, food (all restaurants are equally amazing) service, cleanliness and the entire property — we couldn’t ask for more! And we will be back soon!

    Julian, 6 night trip, Nov 19, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Amazing Andaz!

    My stay at Andaz Mayakoba was incredible! I was very impressed by the service, the cleanliness & precautions (in response to COVID) and the overall property/grounds. First- The service was impeccable. I was greeted with a welcome drink immediately upon arrival. Everybody was so friendly & wanted to make sure I was enjoying my stay and if there was anything I needed, they were there to provide it with a smile on their faces (well, I couldn't really see since they all wore masks but I assume so!). Manny on the beach was so amazing- even though I was only there for 3 days, he was addressing me by my name and would ask if I needed anything/how I'm doing. Second, this resort is top-notch when it comes to cleanliness & COVID precautions. ALL staff wore masks always, and gloves. Temperatures were taken prior to entering an enclosed building (only one I went in was Cocina Milagro for breakfast). There was hand sanitizer everywhere, and extra masks in all of the bathrooms in the public places (pool, lobby, etc.). Also, they wanted you to feel very comfortable with many things in the room knowing they were sanitized (the pillows, remote control, hair dryer, paper cups in bathroom & mini bar, wine opener, umbrella, etc. were all wrapped in plastic wrap). I felt very safe at this resort. The resort itself is beautiful, from the open air lobby, the lush grounds, to the modern, spacious rooms (& bathrooms!) with beautiful decor. Highly recommend Andaz, and I hope to return soon!

    Kimberly, 3 night trip, Nov 13, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Excelent experience!!!

    Excelent service, amazing rooms and amenities (bike excursion was incredible). Congratulations!

    Gerardo, 3 night trip, Oct 16, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Best hotel in Playa del Carmen! They have a 5 star customer service. The facilities are comfortable and beautiful. The food is amazingly good! I want to go back!

    Brianda, 3 night romance trip, Oct 4, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Simply amazing experience!

    Alex, 2 night family trip, Sep 9, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    great service, food and facilities. Fully recommended.

    luis, 6 night family trip, Aug 30, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    I never do reviews but this hotel derserves my review.

    Rafael, 3 night trip, Aug 20, 2020

    Verified Hotels.com guest review

See all 202 reviews