Guests
All properties in Xalapa, Veracruz, Mexico

Gran Hotel Xalapa

Family-friendly hotel with outdoor pool, near Juarez Park

  • Free WiFi and free parking
From
ZAR 758

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Pool
  • Pool
  • Suite, 1 King Bed (Master) - Bathroom
  • Exterior
  • Pool
Pool. Image 1 of 24.
1 / 24Pool
Victoria No. 163 Esq. Bustamante, Xalapa, 91000, VER, Mexico
7,4.Good.
  • muy buena locación pero tuve que moverme de hotel porque el internet nunca funciono, lo…

    Dec 9, 2021

  • Need a lot of improvement on the build and better front desk services

    Jan 7, 2020

See all 208 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 200 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Rollaway/extra beds (free)
  • Private bathroom
  • Television

What’s around

  • Juarez Park - 11 min walk
  • Los Tecajetes Park - 3 min walk
  • State Theatre - 9 min walk
  • Xalapa Metropolitan University - 10 min walk
  • Diego Rivera Gallery - 10 min walk
  • Xalapa Cathedral - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard 1 bed
  • Standard 2 beds
  • Junior Suite
  • Suite, 1 King Bed (Master)

What’s around

Landmarks

  • Juarez Park - 11 min walk
  • Los Tecajetes Park - 3 min walk
  • State Theatre - 9 min walk
  • Xalapa Metropolitan University - 10 min walk
  • Diego Rivera Gallery - 10 min walk
  • Xalapa Cathedral - 12 min walk
  • El Agora - 12 min walk
  • San Jose Church - 19 min walk
  • Paseo de los Lagos Park - 19 min walk
  • Xalapa Gallery of Contemporary Art - 21 min walk
  • Los Berros Park - 1.2 mi / 1.9 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 77 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 16 min drive
  • Xalapa Station - 5 min drive
map
See on map
Victoria No. 163 Esq. Bustamante, Xalapa, 91000, VER, Mexico

At a glance

Hotel size

  • This hotel has 200 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • Fitness facilities
  • Playground on site
  • Pool sun loungers

Working away

  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Mocafetos - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Galeria - Onsite lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 165.00 for adults and MXN 100.00 for children (approximately)

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

  • Gran Hotel Xalapa
  • Gran Xalapa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Gran Hotel Xalapa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in starting at 3 PM. Check-out time is 1 PM. Contactless check-out is available.
  • Yes, Mocafetos offers international cuisine. Nearby restaurants include Helados Yeti (4-min walk), La Estancia de los Tecajetes (4-min walk), and Mision Express Xalapa Centro (5-min walk).
  • Gran Hotel Xalapa has an outdoor pool and a fitness center, as well as a garden.
7,4.Good.
  • 4,0.Fair

    EL HOTEL EN GENERAL ES MUY VIEJO, ESTA LIMPIO, EL PERSONAL UNOS BUENOS Y LA GERENTE MUY MALA ACTITUD, ME RESOLVIO UN PROBLEMA, PERO NADA ATENTA, LA ALBERCA NO ESTA CLIMATIZADA, EL DESAYUNO MUY RICO, PERO SOLO INCLUIA LOS ADULTOS Y LOS NIÑOS NO, Y NO LO ESPECIFICA, EN GENERAL BUENO, PERO PARA LAS CONDICIONES MUY CARO

    1 night family trip, Aug 15, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Great location. For the price is an excellent place. New year party needs to improve quality of food and music

    3 night family trip, Dec 30, 2018

    Verified Expedia guest review

  • 10,0.Exceptional

    All good...good place...close to downtown and good places to eat...overall...all good..

    1 night trip, Oct 27, 2018

    Verified Expedia guest review

  • 6,0.Good

    Location is good, property is too old and matress was terrible, shower had some issues.

    Omar, 1 night trip, Sep 14, 2018

    Verified Expedia guest review

  • 8,0.Very good

    good hotel at a good price

    classic hotel, with very friendly staff. location is ok, 15 minutes walking from downtown. pool area is very nice. restaurant is regular. doors don't keep noise outside, so sometimes it's a bit noisy, but in general it was a good stay.

    Daniele, 1 night family trip, Aug 17, 2018

    Verified Hotels.com guest review

  • 6,0.Good

    Old facilities but good deal

    The hotel has a great location, very good food, a very nice restaurant in front of it and a very good pool. Rates are a good deal but the only downside is that the hotel is a bit old and requires some renovations. Ok in general.

    Enrique, 3 night trip, Mar 29, 2018

    Verified Expedia guest review

  • 8,0.Very good

    I will recommend this hotel for family trips first

    Excellent choice!. It is a big Hotel so, do not expect fast solutions or fast results to any inconvenient or application. It takes time for everything and they do not like you to be late for check out. Water in the pool is not heated but the hot weather helps to get used to it soon. It is not a good choice for people who can not walk or take stair by their own or when you have big suitcases but it is great for children who can run a lot and enjoy big distances walking. In general we spent a nice time, food is very good at the restautant and people are always trying to help and smiling.

    GASTON, 1 night family trip, Sep 23, 2017

    Verified Hotels.com guest review

  • 8,0.Very good

    Wonderful staff!

    I reserved this hotel for my parents and they were really impressed wit the staff. The hotel needs a bit of TLC but it's clean, comfortable and close to the University, which is what they were looking for...not to mention that it was at a very good price! My sister end up going with them and staff were very helpful, changing the small room for a bigger one (same price) and the buffet apparently was very nice. Can't thank the staff enough for making my family feel welcomed. We will happily stay there again.

    Karina, Other trip, Feb 9, 2017

    Verified Expedia guest review

  • 8,0.Very good

    Not a 5 star but an excelent 3 star

    I went for a celebration . I picked it for its location. The rooms were spacious , clean , air conditioned, lots of light . The hotel is a bit older. But generally speaking it's a good clean hotel with amenities like a pool. It is defenestration not a 5 star hotel. Their Mexican breakfast buffet is EXCELENTE. As well as their restaurant

    Deanna, Family trip, Sep 24, 2015

    Verified Hotels.com guest review

  • 6,0.Good

    No comodo

    Solo el servicio falta de toallas colchones incomodos

    Luis Antonio, 1 night family trip, Apr 13, 2022

    Verified Hotels.com guest review

See all 208 reviews