Hotel Citadelle

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Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout drapes, free WiFi, bed sheets
Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets
Standard Room, 1 Queen Bed | Desk, blackout drapes, free WiFi, bed sheets
Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets

Overview of Hotel Citadelle

Hotel Citadelle

3.0 star property
3-star hotel in Québec City

7,2/10 Good

430 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • 24/7 front desk
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
Main amenities
  • Daily housekeeping
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Free newspapers in the lobby
  • Luggage storage
  • Tour/ticket assistance
For families
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator

Choose dates to view prices

About this area

What's nearby

  • In Les Rivieres
  • Laurier Quebec - 10 min drive
  • Aquarium du Québec - 6 min drive
  • Videotron Centre - 8 min drive
  • Laval University - 10 min drive
  • Old Port Quebec City - 16 min drive
  • Quebec Cruise Terminal - 17 min drive
  • Quartier Petit Champlain - 20 min drive
  • Quebec City Town Hall - 20 min drive
  • Montmorency Falls - 19 min drive
  • Village Vacances Valcartier - 21 min drive

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB) - 10 min drive
  • Quebec Sainte-Foy Station - 10 min drive
  • Quebec, QC (XFY-Sainte-Foy Train Station) - 11 min drive
  • Quebec Palace Station - 14 min drive

About this property

Hotel Citadelle

3-star hotel in the heart of Les Rivieres
Hotel Citadelle provides amenities like a free daily manager's reception and a coffee shop/cafe. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking and extended parking
  • Free newspapers, smoke-free premises, and luggage storage
  • Coffee/tea in the lobby, an elevator, and tour/ticket assistance
  • Guest reviews say good things about the overall value, convenient parking, and helpful staff
Room features
All guestrooms at Hotel Citadelle feature comforts such as air conditioning, as well as amenities like free WiFi and free newspapers.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • TVs with cable channels
  • Refrigerators, daily housekeeping, and desks


English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 36 rooms


  • Check-in time from 3:00 PM - 4:00 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free uncovered onsite self parking
  • Free uncovered onsite extended parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception

What to do

  • Ski area nearby


  • 24-hour front desk
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage


  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance


  • English
  • French

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator


  • Daily housekeeping

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Frequently asked questions

Does Hotel Citadelle offer free cancellation for a full refund?
Yes, Hotel Citadelle does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Citadelle?
As of 02 October 2022, prices found for a 1-night stay for 2 adults at Hotel Citadelle on 16 October 2022 start from R1 167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Citadelle?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Citadelle?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Citadelle?
Yes, there's free self and extended parking.
What are the check-in and check-out times at Hotel Citadelle?
You can check in from 3:00 PM - 4:00 AM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Hotel Citadelle and nearby?
Have fun with nearby winter activities like skiing.
Are there restaurants at or near Hotel Citadelle?
Yes. Nearby restaurants include Rascal (4-min walk), Tim Hortons (6-min walk), and Normandin (6-min walk).

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

The beads was squeaky.
Oleg, 1-night trip
Verified guest review

8/10 Very good

Wen, 1-night trip
Verified guest review

2/10 Poor

Sylvain, 1-night trip
Verified guest review

8/10 Very good

Mesut, 1-night family trip
Verified guest review

8/10 Very good

Chantal, 13-night business trip
Verified guest review

2/10 Poor

Joseph, 1-night trip
Verified guest review

10/10 Exceptional

Mandeep, 1-night trip
Verified guest review

2/10 Poor

Horrible, look elsewhere!
Room was filthy and stank. There was old food and debris under the cabinets and desk. There was a bag of old beef jerky behind the furniture along with grime and other debris. Not a sanitary place for being in the middle of a pandemic. The shower was 2 feet by 2 and under 6 feet tall, impossible for an adult to wash their lower body. The room itself was smaller than what you would find in NYC. This is a $50/night motel not $180. When we brought our concerns up to management we were yelled at and told to stay someplace else and that they “do not have time to clean under cabinets and behind desk”. Worst hotel that I have ever stayed in. I could smell other peoples odour on the beddings and the room itself stank like an alley.
2-night trip
Verified guest review

8/10 Very good

Clean, good space, nothing fancy
Hotel Citadelle was very clean and comfortable. The space worked well for my family of five. We also appreciated access to a kitchen and hot coffee in the mornings.
Karen, 3-night family trip
Verified guest review

6/10 Good

3-night trip
Verified guest review