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Palacina The Residence & The Suites

Photo gallery for Palacina The Residence & The Suites

Exterior
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, individually decorated

Overview of Palacina The Residence & The Suites

VIP Access

Palacina The Residence & The Suites

5.0 star property
Luxury hotel in Kilimani with outdoor pool and indoor pool

9,2/10 Superb

115 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Refrigerator
Map
Palacina Court, Kitale Lane, Off Dennis Pritt Road, Nairobi, 00100
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • 24-hour fitness center
  • Steam room
  • Room service
  • Spa services
  • Massage/treatment rooms
  • Babysitting
  • 24-hour business center
  • 3 meeting rooms
  • Airport shuttle
For families
  • Babysitting (surcharge)
  • Cookware, dishware, and utensils
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • In Kilimani
  • Nairobi National Park - 23 min drive

Getting around

  • Nairobi (WIL-Wilson) - 14 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 22 min drive
  • Syokimau Station - 28 min drive
  • Syokimau SGR Railway Station - 28 min drive
  • Nairobi Station - 29 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Kwetu Cafe - 14 min walk
  • Roadhouse Grill - 5 min walk
  • Cedars - 11 min walk
  • The Moonflower - 1 min walk
  • Artcaffe-Kileleshwa - 14 min walk
Map

About this property

Palacina The Residence & The Suites

Palacina The Residence & The Suites is just 3.9 mi (6.2 km) from the airport and offers a shuttle (available 24 hours) for USD 50.00 per vehicle one-way. You can indulge in deep-tissue massages, body wraps, or mani/pedis, and grab a bite to eat at Palacina Bistro, which serves international cuisine and is open for breakfast, lunch, and dinner. There's an indoor pool and an outdoor pool, and in-room conveniences at this luxurious hotel include refrigerators and microwaves. Fellow travelers say good things about the helpful staff and restaurant.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms

Arriving/Leaving

  • Check-in time from noon - 11:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Wildlife drive nearby

Working away

  • 24-hour business center
  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Locally-owned & organized tours & activities
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Languages

  • English
  • Swahili

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Portable fan
  • Minibar
  • Wet bar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Refrigerator
  • Microwave
  • Stovetop
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, Swedish massages, facials, and body wraps.

Dining

Palacina Bistro - This bistro specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50.00 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property does not have elevators. </p><p>This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards and cash.</p>

Also known as

Palacina Residence Hotel Nairobi
Palacina Residence Hotel
Palacina Residence Nairobi
Palacina Residence
Palacina Residence And Suites
Palacina The Residence The Suites
Palacina The & The Suites
Palacina The Residence & The Suites Hotel
Palacina The Residence & The Suites Nairobi
Palacina The Residence & The Suites Hotel Nairobi

Frequently asked questions

Does Palacina The Residence & The Suites offer free cancellation for a full refund?
Yes, Palacina The Residence & The Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Palacina The Residence & The Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palacina The Residence & The Suites?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Palacina The Residence & The Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Palacina The Residence & The Suites?
Yes, there's free self parking.
Is airport shuttle service offered by Palacina The Residence & The Suites?
Yes, an airport shuttle is available. The charge is USD 50.00 per vehicle one-way.
What are the check-in and check-out times at Palacina The Residence & The Suites?
You can check in from noon - 11:00 PM. Check-out time is 10:00 AM. Contactless check-in is available.
What is there to do at Palacina The Residence & The Suites and nearby?
Palacina The Residence & The Suites has an outdoor pool and a 24-hour fitness center, as well as spa services and a garden.
Are there restaurants at or near Palacina The Residence & The Suites?
Yes, Palacina Bistro offers international cuisine.
What's the area around Palacina The Residence & The Suites like?
Palacina The Residence & The Suites is in Kilimani, a short 19-minute walk from Yaya Centre. Travelers say the area is safe.

Reviews

9,2

Superb

9,5/10

Cleanliness

9,5/10

Staff & service

9,2/10

Amenities

9,1/10

Property conditions & facilities

9,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Welcoming and special hotel.
An absolutely amazing hotel in Nairobi. Very good service. You are made to feel welcome and special by the staff. There is an amazing garden with a pool and also an indoor lap pool for swimming in. We are there twice and the food was very high quality. Breakfast chef even cooked us an early breakfast on the day of departure.
Paul, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Leonard, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anita, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Thomas, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Erika, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was amazing! Not one negative encounter! Front desk staff were welcoming and so was kitchen staff, particularly Ms. Lydia and Chef! The omelettes in the morning were tasty. Would like to see more of a variety menu for longer stays or all inclusive option, but otherwise, this hotel was nothing short of a great experience! Hotel was cozy, beds very comfortable. Rooms immaculate and super clean! We truly enjoyed our stay! Thank you Palicina staff as well as their sister company African Tours Safari for an amazing birthday trip, tour and Safari organization thoughtfulness throughout our trip!
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

4/10 Fair

Not 5 stars
It’s listed as a 5 star resort. However, there was used cups with old tea bags still inside placed in the cupboard, the tv barely worked and when it did only had like 10 channels, no room service past 9pm so nothing to have after a long journey and arriving hungry, I had to request simple things like a blow dryer. The shampoo and soaps had been already half used. There were no robes or anything that made it feel like a “5 star” resort. It’s a decent place but not somewhere I would stay again if looking for a luxury getaway.
Christine, 2-night trip
Verified Hotels.com guest review

2/10 Poor

I did not enjoy my stay. There is no air condition so the windows where left open. While the place is beautiful I didn’t appreciate the mosquitoes bites all over my body. The food was nasty and not prepared fresher and what I contribute to getting me sick. I would not suggest staying at this hotel.
MeShon, 3-night trip
Verified Orbitz guest review