The Lusaka Hotel

Photo gallery for The Lusaka Hotel

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of The Lusaka Hotel

The Lusaka Hotel

3.5 star property
3.5-star hotel in Lusaka with outdoor pool and restaurant
14 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
Map
Corner Cairo / Katondo, Lusaka, 10101
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Pool bar
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Lobby fireplace
  • Front desk safe
  • Snack bar/deli
For families
  • Rollaway/extra beds available (surcharge)
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Premium bedding
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.) - 42 min drive
  • Airport shuttle (surcharge)

About this property

The Lusaka Hotel

A great choice for a stay in Lusaka, The Lusaka Hotel features an airport shuttle. Guests indulge in mani/pedis, then grab a bite to eat at the coffee shop/cafe. Other highlights include an outdoor pool, a poolside bar, and a snack bar/deli.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:30 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Snack bar/deli

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1914
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages spoken

  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding
  • Free rollaway/extra bed

Freshen up

  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free newspapers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards, debit cards and cash.

Also known as

Lusaka Hotel
The Lusaka Hotel Hotel
The Lusaka Hotel Lusaka
The Lusaka Hotel Hotel Lusaka

Frequently asked questions

Overall score and ratings

4,6

5,5/10

Cleanliness

4,9/10

Staff & service

4,3/10

Property conditions & facilities

4,0/10

Eco-friendliness

6/10 Good

Dominik, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Dominik, 1-night trip
Verified Hotels.com guest review

8/10 Very good

he Lusaka Hotel
The Lusaka Hotel was in a good condition. The staff was kind. Unfortunately the did not reply to any of my mails.
Dominik, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Das Personal war hilfsbereit, obwohl ich kein englisch gesprochen habe.
Dominik Ludwig, 2-night trip
Verified Hotels.com guest review

2/10 Poor

The worst hotel in the centre of the city
The hotel is the worst of more than 150 hotels l have ever been. It's seriously fithy. The toilt the bedding you can't recognise the colur of the mosquito net. The toile is like the 1950s toile and never been renovated since the hotel has been opened. The cooks and the people saving in the kitche were filthy. To say the list the hotel should be closed down. It is appalling.
All these are the list of what l could take picture

Unsafe wall plugs  
See all pictures on the left side and all below pictures as proof of what l experienced and paid for it.
Fithy toilet and walls
The most fithy floor the room and the bathroom
Dirt mosquito net
Chingasiyeni, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

So so hotel
Hotel in need of urgent reservation such as damaged roof,very old furniture. Staff need to be well trained in customer service, free breakfast should be clearly stated as continental as hot food must be paid for
Verified Hotels.com guest review

8/10 Very good

I enjoyed my stay. The staff were all helpful and the breakfast was good. Don't expect a luxury hotel as this isn't a top of the range hotel but it was good value, with clean rooms and a TV.
Verified Hotels.com guest review

2/10 Poor

Does not live up to expectation
We had booked this hotel 4 months in advance. I had emailed the Manager Mr. Mbewe ahead of time to arrange for transport from the airport to the hotel. He stated that they would "send transport as per our confirmation". When we arrived no one was at the airport to transport us and when I called the hotel, the desk said that did not provide that service. When we arrived at the hotel there was trash knee deep in the street in front of the hotel. The hotel did not have the booking information from expedia and tried to charge us for the room. I had to call expedia at a cost of $1 per minute (a $17 call) to straighten things out. The room was filthy, the bedding worn, the bathroom had tiles coming off the wall and it was infested with roaches. The power went out at midnight. We had to get up early to catch a bus the next morning and lugged our luggage down the stairs in the dark (Its a good thing we had brought head lamps). The front door had been broken in the night and no effort had been made to pick up the glass, so we lugged our luggage over the glass. We had booked and paid for 2 rooms for 2 days later in the week, but cancelled and made other arrangements for our stay. Look elsewhere.
Verified Expedia guest review

2/10 Poor

Appalling
When I arrived at this hotel (late at night) the hotel claimed to have no record of my booking and were full. I do not know if the problem lies with hotels.com or the hotel. All I know is that I had to walk the streets to find an alternative hotel late at night in a strange city. This is simply not acceptable from a safety point of view. To add insult to injury I have now been charged by hotels.com for the room. I have emailed to inform hotels.com of this but have received no reply and now when I go onto the website and click on 'contact us' it takes me to a 'page not found' response. I have also attempted to contact via skype but could not be heard correctly. Please refund my money ASAP and provide an explanation for this appalling service.
Verified Hotels.com guest review

4/10 Fair

Beyond basic
Made Expedia booking and payment two days before arrival. When checking in, they told me they had no record of a booking and that they were fully booked and had no room for me. After pressing them hard they magically found my booking saying that it had come in only that morning. On further pushing them, they found that indeed they had a room but it was a higher class room than the one I had booked, and asked for an upgrade payment. I refused, saying that they already took my payment for a basic room and were now committed to giving it to me. They relented and gave me the room that was one class better than the basic one. Having finally negotiated my way in to the hotel, I checked my room. There was some evidence that the sheets and pillowcases had not been changed, the mattress was only a piece of foam, and there was no shower in the bathroom. They kindly provided a bar of soap for use in the bathtub, but no towels or other linens. On the plus side, there were only a few cockroaches and they weren't very large. I was left wondering what the basic room would have looked like!
Verified Expedia guest review