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Gem Premier Hotel & Spa

Photo gallery for Gem Premier Hotel & Spa

Terrace/patio
Terrace/patio
1 bedroom, minibar, in-room safe, individually decorated
1 bedroom, minibar, in-room safe, individually decorated
1 bedroom, minibar, in-room safe, individually decorated

Overview of Gem Premier Hotel & Spa

VIP Access

Gem Premier Hotel & Spa

3.5 star property
Luxury hotel with full-service spa, connected to the convention center, near Hang Gai Street

8,8/10 Fabulous

891 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Lounge area
  • Separate bedrooms
  • 24/7 front desk
Map
54 Ngo Huyen Street, Old Quarter, Hanoi, 110210
Main amenities
  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Fitness center
  • Valet parking
  • Room service
  • Massage/treatment rooms
  • Babysitting
  • Business center
  • Area shuttle
  • Beach shuttle
  • Ski shuttle
For families
  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Terrace

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 8 min walk
  • St. Joseph's Cathedral - 2 min drive
  • Hanoi Opera House - 9 min drive
  • Hanoi Old City Gate - 10 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 24 min drive
  • Hanoi Giap Bat Station - 7 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Long Bien Station - 19 min walk
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • La Place Cafe - 2 min walk
  • Little Vietnam - 2 min walk
  • Mỹ Phồ - 2 min walk
  • Co'm Pho - 3 min walk
  • Pho 10 ly quoc su - 3 min walk

About this property

Gem Premier Hotel & Spa

Gem Premier Hotel & Spa features a ski shuttle and puts you within a 10-minute walk of Hoan Kiem Lake. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy. Other highlights at this luxurious hotel include a fitness center and a terrace. Fellow travelers say good things about the helpful staff and location.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:30 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via Airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (VND 120000 per day)
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Train station pick-up*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Offsite

  • Area shuttle within 2 km*
  • Beach shuttle*
  • Ski shuttle*
  • Shopping center shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • Art gallery on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator

Languages

  • English
  • Vietnamese

Ski

  • Ski shuttle (surcharge)

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Fireplace
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • Area shuttle service to the beach, shopping center, ski area, and theme park is offered for an extra charge
  • Early check-in can be arranged for an extra charge of VND 599000 (subject to availability)
  • Late check-out can be arranged for an extra charge of VND 599000 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 399000.0 per day

Parking

  • Valet parking costs VND 120000 per day
  • RV/bus/truck parking is available for an extra charge
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Gem Premier Hotel Hanoi
Gem Premier Hotel
Hanoi Gem Boutique
Gem Boutique Hotel Hanoi
Gem Boutique Hanoi
Gem Premier Hanoi
Gem Premier
Gem Boutique Hotel
Gem Premier Hotel Spa
Hanoi Gem Boutique Hotel
Gem Premier Hotel & Spa Hotel
Gem Premier Hotel & Spa Hanoi
Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Gem Premier Hotel & Spa offer free cancellation for a full refund?
Yes, Gem Premier Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Gem Premier Hotel & Spa?
As of 26 November 2022, prices found for a 1-night stay for 2 adults at Gem Premier Hotel & Spa on 27 December 2022 start from R652, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Gem Premier Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Gem Premier Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Gem Premier Hotel & Spa?
Yes. Valet parking costs VND 120000 per day. Parking spots may be limited. RV/bus/truck parking is available.
What are the check-in and check-out times at Gem Premier Hotel & Spa?
You can check in from 2:00 PM - 5:30 AM. There's a charge of VND 599000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of VND 599000 (subject to availability). Express check-in and check-out are available.
What is there to do at Gem Premier Hotel & Spa and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy other amenities such as a fitness center and spa services.
Are there restaurants at or near Gem Premier Hotel & Spa?
Yes, there's an onsite restaurant. Nearby restaurants include Al Fresco's (3-min walk), Mediterraneo (3-min walk), and Take Eat Easy Ice-cream & Cafe (3-min walk).
What's the area around Gem Premier Hotel & Spa like?
Gem Premier Hotel & Spa is located on the boardwalk in Old Quarter, a short 3-minute walk from St. Joseph's Cathedral and 8 minutes' walk from Hoan Kiem Lake. Travelers say that the hotel is in a great location.

Overall score and ratings

8,8

Fabulous

9,0/10

Cleanliness

9,2/10

Staff & service

8,1/10

Amenities

8,7/10

Property conditions & facilities

6,7/10

Eco-friendliness

6/10 Good

yoshiko, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Ok
Danny, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excellent
Charles, 1-night business trip
Verified Hotels.com guest review

6/10 Good

There are no VIP excess Hotel condition was extreme bad no maintainace 3 lights / 2 power point are not in working condition Bathroom accessoty such as hand Shower badly damage. Regret expedia should check before selling thier room. Worst hotel i ever stay. Moreover exoedia price in very much higher. Not worth 5usd for that room i paid sgd30 .
Vinicius, 2-night trip
Verified Expedia guest review

6/10 Good

Vuong, 4-night trip
Verified Expedia guest review

6/10 Good

5-night trip
Verified Expedia guest review

2/10 Poor

THIS HOTEL IS A DISGRACE....whomever took the pictures deserves some award. Arriving at the hotel the staff seemed pleasant and semi efficient. After we checked in we were lead to our room, I immediately noticed how dirty the hotel was and how the walls were crumbling. We were taken into a room that at superficial glance looked ok but then the surroundings sunk in. Dirt on the walls, dirt on the floors, bed as hard as a rock. The linen smelt and looked like they had used the same linen since the 80’s. The toilet was leaking on the floor. We wanted a drink so went to reception and asked them how to get to the roof top bar (that they use as the primary picture when advertising) only to be told that it was no longer there. We asked them to the fix the toilet and went out. On our return they said it was fixed but when we got back it was still leaking all over the floor. I picked up a towel to soak up the water and the towels smelt as if they had been washed in a cigarette factory
Hayden, 4-night trip
Verified Hotels.com guest review

6/10 Good

The facility is older than I expected. The room I stayed in have some furnitures that are very worn out. Towels and pillows can be updated.
1-night trip
Verified Expedia guest review

4/10 Fair

Booked into gem and when arrived said the hotel was fully booked and moved us to a lower quality hotel and never compensated for the change.
SHIRA, 1-night trip
Verified Hotels.com guest review

6/10 Good

Christopher, 2-night family trip
Verified Hotels.com guest review