All properties in Santiago, Santiago Metropolitan Region, Chile
Guest house

CasaSur Charming Hotel

3-star guesthouse with bar/lounge, near Clinica Santa Maria

Property renovations and closures

  • This property is closed from March 17 2020 to February 28 2021 (dates subject to change).

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Bathroom
  • Bathroom
  • Terrace/Patio
Terrace/Patio. Image 1 of 74.
1 / 74Terrace/Patio
  • This is a hotel with a difference - in the best possible way. The staff seems to have…

    Jan 17, 2020

  • This place is so great! The staff is so friendly and helpful, the rooms are clean,…

    Jan 9, 2020

See all 27 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 6 smoke-free guestrooms
  • Daily housekeeping
  • Bar/lounge
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

What’s around

  • In Barrio Italia
  • Clinica Santa Maria - 24 min walk
  • Plaza de Armas - 36 min walk
  • Plaza Baquedano - 19 min walk
  • Forest Park - 21 min walk
  • Pontifical Catholic University of Chile - 23 min walk
This property is closed from March 17 2020 to February 28 2021 (dates subject to change).

Enter dates for 2 guests

  • Standard Double Room
  • Deluxe Double Room
  • Superior Double Room


  • In Barrio Italia
  • Clinica Santa Maria - 24 min walk
  • Plaza de Armas - 36 min walk

What’s around


  • In Barrio Italia
  • Clinica Santa Maria - 24 min walk
  • Plaza de Armas - 36 min walk
  • Plaza Baquedano - 19 min walk
  • Forest Park - 21 min walk
  • Pontifical Catholic University of Chile - 23 min walk
  • Gabriela Mistral Cultural Center - 25 min walk
  • Patio Bellavista - 25 min walk
  • National Archive - 27 min walk
  • Santa Lucia Hill - 28 min walk
  • La Chascona - 29 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 28 min drive
  • Santiago Central Station - 20 min drive
  • Santa Isabel Station - 5 min walk
  • Irarrazaval Station - 8 min walk
  • Bustamante Park Station - 11 min walk

At a glance


  • 6 rooms
  • Arranged over 2 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (7 years old and younger) not allowed
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking
  • Street parking available

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Food and drink

  • Free full breakfast daily
  • Bar/lounge
  • Coffee/tea in a common area


  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Number of buildings/towers - 1
  • Year Built - 2015
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Small print

Also known as

  • CasaSur Charming Hotel Santiago
  • CasaSur Charming Hotel Guesthouse
  • CasaSur Charming Hotel Guesthouse Santiago
  • CasaSur Charming Hotel
  • CasaSur Charming Santiago
  • CasaSur Charming
  • Casasur Charming Santiago
  • CasaSur Charming Hotel Santiago


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, CasaSur Charming Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 17 2020 to February 28 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's street parking available.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Pastelería LalaLeelu (4-min walk), Parrilladas La Consentida (4-min walk), and JapanRolls (5-min walk).
  • CasaSur Charming Hotel has a garden.
  • 10,0.Exceptional

    The CasaSur Charming is a simply lovely place! Every little detail has been thought of, and the staff is incredibly friendly. The rooms are sparkling clean and beautifully decorated, and the breakfast is fantastic. It's conveniently located near a metro station, and within walking distance of many sights. The best shower during our whole Chile trip!

    DaSa27, 2 night romance trip, Jan 1, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Excellent service, close to trendy area, fet safe, excellent breakfast

    2 night romance trip, Dec 22, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    We had a brilliant stay at CasaSur. We arrived in Santiago as the riots kicked off (Oct 19) and we felt very safe despite the central location. The staff were very kind and attentive and kept us posted on what was going on, and they even improvised a dinner on our second night when there was a curfew from 7pm. The breakfast was by far the best of our Chile/Argentina trip. Highly recommended!

    2 night romance trip, Oct 19, 2019

    Verified Ebookers guest review

  • 10,0.Exceptional

    Excellent Choice!

    We stayed at 2 different rooms at CasaSur and thoroughly enjoyed our stay! This beautiful hotel is not only soothing to the eyes but extremely comfortable and CLEAN as well. The staff is super friendly, everyone speaks English, will help with Spanish too! and they are more than happy to make your stay most memorable. The first room was tight for the 3 of us as our daughter (21) was with us, but we enjoyed the close family time. She had a twin room upstairs. My husband is 6'2" so the shower was tight, but the comfort and cleanliness made up for these small inconveniences. Our 2nd room was for 2 and super nice! They even brought us a TV when requested. The other room had one. Breakfast was the BEST too! The most notable quality after cleanliness and comfort was the Staff. Just Super! They were more than willing to sit down with you, talk about the area and Chile and make recommendations on sights, restaurants and logistics. Everyone was delightful! Free Parking was available on the street for us. Depends on timing, but we had no issues. This area is a perfect location too! Quiet, but many conveniences as well. Thank you CasaSur! We will definitely come back!

    Julie, 1 night family trip, Oct 11, 2019

    Verified guest review

  • 10,0.Exceptional

    Gem in Santiago

    Casasur is a wonderful place to stay in Santiago. The hotel is convenient to the metro and to Barrio Italia, the breakfast is, as advertised, delicious and the staff is friendly and helpful. Highest recommendation!

    William, 4 night trip, Oct 7, 2019

    Verified guest review

  • 10,0.Exceptional

    It was a wonderful atmosphere and the staff was very helpful.

    2 night trip, Jun 29, 2019

    Verified Orbitz guest review

  • 10,0.Exceptional

    Clean building and rooms. Very nice staff. Nice lobby area.

    1 night family trip, May 18, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Beautiful hotel in a great neighborhood. Eduardo and the team were extremely friendly, helpful and professional. Would highly recommend this for anyone staying in Santiago.

    2 night romance trip, Apr 5, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    There was a real feeling of being “at home” at CasaSur with some extra luxuries like the fantastic breakfast and friendly staff.

    Kim, 1 night romance trip, Mar 11, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Everything about CasaSur was perfect. The owners and their staff were welcoming and helped with suggestions and reservations. We stayed at CasaSur for 6 nights - I learned that the average stay is 2.5. I would recommend staying at least 4 nights as Santiago and Barrio Italia have a lot of fun and interesting things to do.

    Hunter, 6 night romance trip, Dec 21, 2018

    Verified guest review

See all 27 reviews