All properties in Cancun, Quintana Roo, Mexico

Krystal Urban Cancun

3.5-star beach hotel with free beach shuttle, near Plaza Las Americas

  • Free WiFi

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  • Pool
  • Pool
  • Outdoor Pool
  • Pool
  • Pool
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8,0.Very good.
  • Great place to stay away from the hotel zone. The mall is nearby and the real side of…

    Jan 7, 2021

  • The staff was amazing, helpful and attentive. They checked everyone temp before entering…

    Jan 1, 2021

See all 251 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 246 smoke-free guestrooms
  • Daily housekeeping
  • Private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Downtown Cancun
  • Plaza Las Americas - 9 min walk
  • Las Plazas Outlet Cancun - 41 min walk
  • La Isla Shopping Mall - 8.1 mi / 13 km
  • Cancun Interactive Aquarium - 8.1 mi / 13.1 km
  • Aquaworld - 10 mi / 16.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed (Free Beach Club Access)
  • Standard Room (Free Beach Club Access)
  • Altitude Room (Free Beach Club Access)
  • Junior Suite, 1 Bedroom (Free Beach Club Access)


  • In Downtown Cancun
  • Plaza Las Americas - 9 min walk
  • Las Plazas Outlet Cancun - 41 min walk

What’s around


  • In Downtown Cancun
  • Plaza Las Americas - 9 min walk
  • Las Plazas Outlet Cancun - 41 min walk
  • La Isla Shopping Mall - 8.1 mi / 13 km
  • Cancun Interactive Aquarium - 8.1 mi / 13.1 km
  • Aquaworld - 10 mi / 16.1 km
  • Ventura Park Cancun - 11.4 mi / 18.4 km
  • El Rey Ruins - 11.9 mi / 19.1 km
  • Delfines Beach - 12.7 mi / 20.4 km
  • Dolphin Discovery - 14.4 mi / 23.1 km
  • Punta Sur - 14.5 mi / 23.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Free beach shuttle

At a glance

Hotel size

  • This hotel has 246 rooms
  • This hotel is arranged over 16 floors


  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (USD 2 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Free beach shuttle
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 9


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator


  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Restaurant Aquamarina - This restaurant specializes in local and international cuisine.

Lobby and Sushi Bar - This bar specializes in sushi. Open daily.

Small print

Also known as

  • Krystal Urban Cancun Hotel
  • Krystal Urban Cancun Hotel Cancun
  • Krystal Urban Hotel
  • Krystal Urban Cancun
  • Krystal Urban
  • Krystal Urban Cancun Hotel
  • Krystal Urban Cancun Cancun

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 2 per day

Buffet breakfast is offered for an extra charge of USD 13 for adults and USD 6.50 for children (approximately)


Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Krystal Urban Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 2 per day.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, Restaurant Aquamarina offers local and international cuisine. Nearby restaurants include Belgian Waffle Boutique (6-min walk), Taste of India (7-min walk), and La Casa de los Abuelos (7-min walk).
  • No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (15-min walk) are both nearby.
  • Krystal Urban Cancun has an outdoor pool and a fitness center.
8,0.Very good.
  • 10,0.Exceptional

    Baecation in Cancun for New Years

    Staying at the Krydtal Urban was a great experience. The hotel was clean, the breakfasts were good, and the day pass at the beach club was ammmazziinnnggg. I would definitely stay here again.

    Samantha, 4 night trip, Dec 31, 2020

    Verified guest review

  • 4,0.Fair

    The gym is not available. That was the biggest reason I booked this place. Also, our air conditioner went out and instead of fixing it or putting us in a new room, they just simply said we were lying. It got to 30 Celsius in our room, and yet they were trying to convince us that it was working and that it was all in our head. Finally, someone came and realized that the air wasn’t kicking on and the desk rep decided to put us in a new room. Took about 24 hours before they resolved the issue. The hotel is in disrepair and they are basically holding it together with band aids. I wouldn’t rebook this hotel.

    4 night romance trip, Dec 29, 2020

    Verified Orbitz guest review

  • 8,0.Very good

    Pretty Good

    Overall it was good, I would probably stay again. Pros: spacious rooms, good location, beautiful pool, cheap parking, amazing view, friendly staff Cons: the “breakfast included” options are limited. Only fruits, coffee, juice, eggs, and bread. If you want anything else you have to pay the difference. I recommend just eating outside the hotel. Beds were a little hard. Thin walls so you’ll definitely hear your neighbors being loud.

    Jonathan, 4 night family trip, Dec 27, 2020

    Verified guest review

  • 6,0.Good

    There were no fridge and no microwave. Air conditioning stopped working and I couldn’t call the front desk.

    1 night family trip, Dec 27, 2020

    Verified Expedia guest review

  • 4,0.Fair

    Truly sad and dingy experience. Clean rooms but that’s about it. Sad cheap and uninspiring breakfast. It is an ok 2*, maximum old 3*.

    LUIS, 1 night family trip, Dec 26, 2020

    Verified guest review

  • 6,0.Good

    Only one person at the front desk the waiting time was terrible and in the room no fridge no microwave

    jean enoc, 6 night family trip, Dec 25, 2020

    Verified CheapTickets guest review

  • 6,0.Good

    Do not pay for breakfast, it is terrible. Better and cheaper options across the street. We ordered wake up calls, never received one. The security and covid prevention are very good and the location is great. No in-room coffee o service furniture inside. No international TV channels. No service at the pool bar. Towels need an upgrade. It is a lie that there is available transportation to all tourist to the beach, only 7 people van and one trip per day. 25 $ round trip on a Cab.

    16 night family trip, Dec 21, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Clean property, following all covid precautions. The walls are a little thin but for the price, it was still good. Beds were good, nice balcony. Restrooms are beautiful and water pressure was strong.

    Mike, 1 night romance trip, Dec 14, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Very good

    Miriam V, 1 night family trip, Dec 14, 2020

    Verified guest review

  • 8,0.Very good

    The staff is very polite, helpful and friendly The hotel is located close to a mall called “plaza las americas”, good restaurants and bars close by. Only one block and a half away from a bus stop which it will take you to the hotel zone and the super turquoise beach. I like the location though you can either go to down town Cancun or to the beach. I am pleased with the hotel

    7 night family trip, Dec 13, 2020

    Verified Expedia guest review

See all 251 reviews