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The Quay Hotel West Coast

3.0 star property
3-star hotel with restaurant, near West Coast Park

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The Quay Hotel West Coast

Photo gallery for The Quay Hotel West Coast

In-room safe, desk, laptop workspace, blackout curtains
Free self-parking
In-room safe, desk, laptop workspace, blackout curtains
Food and drink
Reception

Overview of The Quay Hotel West Coast

7,2 out of 10 Good
7,2/10 Good

Property highlights

  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • Free parking
  • Restaurant
Map
428 Pasir Panjang Road, Singapore, 118769
Main amenities
  • Daily housekeeping
  • Restaurant
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe
  • ATM/banking services
  • Vending machine
  • Water dispenser
  • Laundry service
  • Self-serve laundry
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Room options

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, No Windows

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, No Windows

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

About this area

What's nearby

  • In Queenstown
  • National University of Singapore - 1 min drive
  • Clementi Mall - 5 min drive
  • Singapore Botanic Gardens - 9 min drive
  • Universal Studios Singapore - 12 min drive
  • Orchard Road - 12 min drive
  • Raffles Place - 12 min drive
  • Boat Quay - 11 min drive
  • Gardens by the Bay - 13 min drive
  • Marina Bay Sands Casino - 13 min drive
  • Marina Bay Sands Skypark - 13 min drive

Getting around

  • Seletar Airport (XSP) - 34 min drive
  • Singapore Changi Airport (SIN) - 36 min drive
  • Senai International Airport (JHB) - 56 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 26.6 miles/42.8 km
  • JB Sentral - 39 min drive
  • Haw Par Villa Station - 25 min walk
  • Kent Ridge Station - 27 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Island Penang Kitchen - 19 min walk
  • Dario Pizza & More - 1 min walk
  • Niqqi's the Cheese Prata Shop - 2 min walk
  • Fong Seng Fast Food Nasi Lemak - 2 min walk
  • Nana Original Thai Food - 2 min walk
Map

About this property

The Quay Hotel West Coast

Placing you within a 15-minute drive of Orchard Road and Universal Studios Singapore, The Quay Hotel West Coast offers an airport shuttle (available 24 hours) for SGD 55 per vehicle. Guests indulge in massages, then grab a bite to eat at the restaurant. Also, Marina Bay Sands Casino and Bugis Street Shopping District are within a short drive.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 42 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 5:30 AM
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Lockers available

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 30-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

Optional extras

  • Airport shuttle service is offered for an extra charge of SGD 55 per vehicle (one-way, maximum occupancy 4)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children costs SGD 55 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Santa Grand Hotel West Coast Singapore
Santa Grand Hotel West Coast
Santa Grand West Coast Singapore
Santa Grand West Coast
Santa Grand Hotel Singapore

Frequently asked questions

Does The Quay Hotel West Coast offer free cancellation for a full refund?
Yes, The Quay Hotel West Coast does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Quay Hotel West Coast?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Quay Hotel West Coast?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Quay Hotel West Coast?
Yes, there's free self parking.
Is airport shuttle service offered by The Quay Hotel West Coast?
Yes, an airport shuttle is available. The charge is SGD 55 per vehicle one-way.
What are the check-in and check-out times at The Quay Hotel West Coast?
You can check in from 2:00 PM - 5:30 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an onsite casino at The Quay Hotel West Coast?
No, this hotel doesn't have a casino, but Resort World Sentosa Casino (12-min drive) and Marina Bay Sands Casino (13-min drive) are both nearby.
What is there to do at The Quay Hotel West Coast and nearby?
Recommended spots to visit include West Coast Park (3-min walk) and National University of Singapore (4-min walk), along with Haw Par Villa (1 mi) and Clementi Mall (2 mi).
Are there restaurants at or near The Quay Hotel West Coast?
Yes, there's an onsite restaurant.
What's the area around The Quay Hotel West Coast like?
The Quay Hotel West Coast is a short 4-minute walk from National University of Singapore and 3 minutes' walk from West Coast Park.

Reviews

7,2

Good

7,4/10

Cleanliness

7,6/10

Staff & service

6,2/10

Amenities

7,0/10

Property conditions & facilities

7,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Joseph, 6-night business trip
Verified Hotels.com guest review

8/10 Very good

Motusaga, 1-night trip
Verified Expedia guest review

10/10 Exceptional

thangavel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean room (made up everyday). Bus stops very close by.
Leonard, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Nice stay
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
Kushan Sudheera, 8-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Zahir, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
Abiodun, 17-night family trip
Verified Expedia guest review

2/10 Poor

Do not recommend
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
Lorelei, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!
Verified Expedia guest review