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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Hotel Hacienda Cancun

2,5-star2,5 stars
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509, Mexico

Hotel with outdoor pool, near Las Palapas Park
  • Free WiFi in lobby and free parking
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • I did not like anything about this place. Horrible customer service, we did check in few…Oct 26, 2020
  • Great basic hotel no frills but overall cleanAug 12, 2020

Hotel Hacienda Cancun

from ZAR 418
  • Standard Room

What’s around Hotel Hacienda Cancun


  • In Downtown Cancun
  • Las Palapas Park - 5 min walk
  • Kabah Urban Park - 36 min walk
  • Las Americas Cancun Mall - 2.4 mi / 3.8 km
  • Yamil Lu'um Archaeological Zone - 9.2 mi / 14.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

At a glance

Key facts

Hotel size

  • This hotel has 38 rooms


  • Check-in time 3 PM-6:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas



  • Free uncovered onsite self parking

  • Free offsite parking nearby

  • Street parking available

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Things to do
  • Outdoor pool
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Garden
  • Terrace
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
  • Daily housekeeping

Hotel Hacienda Cancun’s small print

Also known as

  • Hotel Hacienda Cancun
  • Hacienda Cancun
  • Radisson Cancun
  • Cancun Radisson Hacienda
  • Hotel Hacienda Cancun Hotel
  • Hotel Hacienda Cancun Cancun
  • Hotel Hacienda Cancun Hotel Cancun


This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Hacienda Cancun

  • Does Hotel Hacienda Cancun offer free cancellation for a full refund?
    Yes, Hotel Hacienda Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Hacienda Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Hacienda Cancun?
    Yes, there's free self parking.
  • Is there a pool at Hotel Hacienda Cancun?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Hacienda Cancun?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hotel Hacienda Cancun?
    You can check in from 3 PM - 6:00 PM. Check-out time is noon.
  • Are there restaurants at or near Hotel Hacienda Cancun?
    Yes. Nearby restaurants include Buonissimo Trattoria Italiana (3-min walk), Mr. Habanero (5-min walk), and La habichuela Cancun (5-min walk).
  • Is there an onsite casino at Hotel Hacienda Cancun?
    No, this hotel doesn't have a casino, but PlayCity Casino (17-min walk) and Caliente Casino (3-min drive) are both nearby.
  • What is there to do at Hotel Hacienda Cancun and nearby?
    Hotel Hacienda Cancun has an outdoor pool and a garden.

Recent reviews

Good 7,4 From 116 reviews

Exceptional 10,0
English speaking Jesuri Medina at reception took care of all my concerns. And Salotiel greeted me every morning with my continental breakfast with a smile. Quiet hotel with cable tv & free water on a busy street with a pool. Beaches just a bus ride away & close to the Ado bus station. Loved my 2 week stay thanks.
DJ, us14 night trip
Good 6,0
Only one member of the staff communicated with us. The rest just said they didn't speak English and made no attempt to help us at all.
PJ, us4 night romance trip
Very good 8,0
Todo estuvo muy bien, solamente deben analizar la posibilidad de incorporar el desayuno bufet
us5 night trip
Exceptional 10,0
very convenient location and very tranquil, staff very friendly
us2 night trip
Very good 8,0
Just good enough
Hotel staff is very friendly and helpful, but the hotel is old, so it is ok if you want to save some money. There is no WIFI in my room, just in the hallway or in the lobby. AC is good.
Wendong, ca1 night family trip
Very good 8,0
Staff really helpful & friendly. Rooms are basic but clean & location downtown was good. We only stayed 1 night at short notice but it did the job.
us1 night family trip
Exceptional 10,0
Great place for the money.
This is the third time we have stayed at this hotel. The front desk people are super friendly. The rooms are clean. The pool is wonderful. Their breakfast is toast but we are not big eaters in the morning. The location is excellent. The hotel is within walking distance of the ADO (bus station), a grocery store and some night life. We would highly recommend this place.
Sarah, us8 night romance trip
Good 6,0
I was staying at an Air BnB for a few night and when my stay was extended in Cancun, I needed a place for I only one night. For one night, it was fine. The location was great, the staff was friendly and helpful! For short stays like mine, I would recommend it. I would not recommend a stay for more than one or two days (at the most). The hotel only has wifi in the main lobby, not in the rooms. Also, when I checked, there was a tiny gecko in the bathroom. The staff was very quick to remove and they were nice....but that was an unexpected guest.
Traveler, us1 night family trip
Exceptional 10,0
It was amazing very clean very friendly I highly recommended
us8 night family trip
Exceptional 10,0
Hotel cleanliness.
Hotel overall was very nice for price paid clean and comfortable bed. I would stay in it again.
Alejandro, us1 night romance trip

Hotel Hacienda Cancun