All properties in Playa del Carmen, Quintana Roo, Mexico

Artisan Playa Paraíso

Playa del Carmen beachfront hotel with 2 restaurants and beach shuttle

  • Free WiFi
ZAR 2,162

Image gallery

  • Hotel Front
  • Hotel Front
  • Beach
  • Pool
  • Hotel Front
Hotel Front. Image 1 of 37.
1 / 37Hotel Front
  • Overall great stay would recomend to family and friends

    Mar 3, 2021

  • The hotel itself is not wheelchair friendly. The room was spacious, clean and the hot tub…

    Dec 12, 2020

See all 23 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 38 guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 3 bars/lounges
  • Outdoor pool
  • Rooftop terrace

What’s around

  • On the beach
  • Maroma Beach - 44 min walk
  • El Manglar Golf Course - 29 min walk
  • Tres Rios Ecopark - 6.8 mi / 10.9 km
  • El Camaleon Mayakoba Golf Course - 8.3 mi / 13.3 km
  • Sanctuary of Hope and Time Capsule - 7.3 mi / 11.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Ocean View Suite
  • Ocean Front Suite
  • Pool View Suite


  • On the beach
  • Maroma Beach - 44 min walk
  • El Manglar Golf Course - 29 min walk

What’s around


  • On the beach
  • Maroma Beach - 44 min walk
  • El Manglar Golf Course - 29 min walk
  • Tres Rios Ecopark - 6.8 mi / 10.9 km
  • El Camaleon Mayakoba Golf Course - 8.3 mi / 13.3 km
  • Sanctuary of Hope and Time Capsule - 7.3 mi / 11.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 7.6 mi / 12.2 km
  • Puerto Morelos Town Square - 9.9 mi / 15.9 km
  • Grand Coral Golf Riviera Maya - 10.9 mi / 17.5 km
  • Quinta Avenida - 12.4 mi / 20 km
  • Mamitas Beach Club - 14 mi / 22.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 38 rooms
  • This hotel is arranged over 4 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Onsite parking includes off-street options

Other information

  • Caters to adults only
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service

Things to do

  • Beach shuttle (surcharge)
  • Beach sun loungers
  • Outdoor pool
  • Pool sun loungers
  • Spa tub
  • Golfing nearby
  • Beach umbrellas
  • Beach towels


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private pool
  • In-room massage available
  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Cavamar - Overlooking the ocean and pool, this restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Martini Bar - Onsite cocktail bar. Open select days.

Small print

Also known as

  • Artisan Senses Hotels Collection Riviera Maya Hotel
  • Artisan Senses Hotels Collection Riviera Maya Playa del Carmen
  • Artisan Playa Paraíso Hotel Playa del Carmen
  • Artisan Playa Paraíso Hotel
  • Artisan Playa Paraíso Playa del Carmen
  • Artisan Senses Hotels Collection Riviera Maya
  • Artisan Playa Paraíso Hotel
  • Artisan Playa Paraíso Playa del Carmen
  • Artisan Playa Paraíso Hotel Playa del Carmen

Optional extras

Breakfast costs between MXN 250 and MXN 500 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 130 per vehicle (roundtrip)

Area shuttle and beach shuttle service is offered for an extra charge


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: MXN 180 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Artisan Playa Paraíso does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 3 PM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring local and international cuisine and ocean views. Nearby restaurants include El Hashiru (14-min walk), Restaurante del Lago (2 mi), and Ginger (2.2 mi).
  • Yes, an airport shuttle is available. The charge is MXN 130 per vehicle roundtrip.
  • Artisan Playa Paraíso has 3 bars and private pools, as well as a spa tub and a garden.
  • 2,0.Poor

    This probably the worst experience I had while going to a resort. Don't get fooled by the well-taken pictures of the pool and the ocean. There is only on restaurant for dinner service. The other you had to make prior reservations. Even though there was only 2 people in there they wouldn't allow us to eat there. Also, make sure your stay in clouded everything because initially we were told everything was included but come to find out that we only purchased the room for 600 dollars for 4 days 3 nights. And it would be an additional 95 dollar person. For ”all inclusive” which meant you get one restaurant, access to the pool, the beach is literally one tiny area with no chairs and if you want extra towels they charge a fee of 30 dollars. Which is ridiculous, because you already paid for everything to be included. So you get two gull length towels but you have to only use one towel for the beach and the other for after when you are cleaning off. The cabanas and chairs that you see are for the resort next for Iberostar. (which I highly recommend this all-inclusive instead. Because we ended up checking out of the artisan to stay at Iberostar. Because instead of paying the artisan the extra 600 dollars for their crappy all-inclusive. We went and paid 580 for 3 days and 2 nights at Iberostar,much better and more worth every penny.The artisan no entertainment or activities. So you are literally just forced to to hang out in your room or at the restaurant upstairs that closes at 10 pm.

    Tiffany, 3 night romance trip, Mar 5, 2020

    Verified CheapTickets guest review

  • 8,0.Very good

    Everyone was very attentive everyone was very nice and always with a smile on their face good place to stay

    3 night family trip, Jan 30, 2020

    Verified Expedia guest review

  • 6,0.Good

    Beautiful pool and beach. Bit far from everything. Staff was unfriendly and very small choice for food and beverage

    Nic, 2 night romance trip, Sep 17, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Paradise Indeed

    If you are a couple and want to have a romantic getaway this place is the place to be. Couples only, there was only 3 couple in the infinity pool at once and it was so big that each couple picked a side and one in the middle and although everyone was friendly, we all respected our couple time. Andrea in the bar on groundfloor was amazing; Andrea embodies what customer service is and it was really refreshing to be serviced by someone that "gets it" and has the skill set to execute. Shout out to Ulises on the rooftop restaurant/bar, he was awesome to with the bartending skills with his killer different flavour margaritas, but also so friendly. Both Andrea and Ulises really confirmed how the Mexican people are a good and friendly people. Other notes would be to upgrade to "Ocean view" even thou all units face the ocean, you don't want to give up you privacy on your personal terrace by being on the ground floor. Also exchange money beforehand because although the hotel offers withdrawal and exchange service, it comes with a hefty 10% commission charge! ouch! cant' wait to be back!

    Nelson, 7 night romance trip, Jul 29, 2019

    Verified guest review

  • 10,0.Exceptional

    Amazing place right at the beach. Great room and tasty breakfast.

    1 night trip, Jun 13, 2019

    Verified guest review

  • 6,0.Good

    Needs improvement

    Room was beautiful but bed was actually wet with a mold smell due to moisture in the room. Leak under sink which added to the overall damp feeling. Booking sun beds was inconsistent. We booked one but apparently it’s also first come first serve. When confronting the outdoor waitress she never apologized just said that these other people could have it even though we had booked it the day before. We asked for a detailed bill at the end of our stay and they could not provide it. Food is okay but nothing special. Staff in restaurant were amazing.

    Conor, 2 night romance trip, May 20, 2019

    Verified guest review

  • 8,0.Very good

    Vista espectacular , servicio ok, necesita mejor mantenimiento y mayor variedad de bebidas, Solo 2 tipos de cervezas. El mini bar del cuarto debiera ser mejor, solo 2 cervezas, 2 refrescos y 2 papas lays, tomando en cuenta q no hay donde comprar nada alrededor debería estar mejor surtido. Las almohadas no están a la altura de la calidad del hotel. Los cuartos espectaculares al igual que la piscina.

    Diego, 2 night romance trip, May 6, 2019

    Verified guest review

  • 10,0.Exceptional


    Came to celebrate our anniversary and it was fabulous. The hotel is beautiful, the food was delicious but the service made it even better. The entire staff were so friendly and polite. Denise at the front desk was very helpful and sweet. Fabiana at the pool was great, Gabriel our waiter most of our stay was amazing. He knew everyone's name, was always smiling and running to get you whatever you needed to have the best meal. He went above and beyond your regular service and made our stay even better. Sad to leave but we'll definitely be returning. Thank you all for a great time.

    Nicole, 3 night romance trip, Jan 5, 2019

    Verified guest review

  • 8,0.Very good

    2nd time at this property and hope it won't be my last!

    Nick, 4 night romance trip, Jul 27, 2018

    Verified guest review

  • 4,0.Fair

    Me gusto que esta junto al mar y la bonita vista desde todas las habitaciones, asi como el buen servicio del restaurant. No me gusto la decoración, la falta de privacidad del baño y la regadera. Las instalaciones se ven viejas y descuidadas. Tampoco me gusto que la playa del hotel esta llena de rocas.

    2 night family trip, Jan 6, 2021

    Verified Expedia guest review

See all 23 reviews