19 February 2023
You would ONLY stay here because of the location!
This is the second time we have stayed at The New Imperial Hotel for one reason only, Location! set by Jaffa Gate it captures the heartbeat of the Old City. The downside is it is very dated and very expensive for what it is. Beds are not a full queen size bed but a little shorter and narrower. As per their website, there is no lift available and they tell you that upfront, but even as an able body person, their stairs are incredibly steep and by the time you have got to the 2nd floor for you room (Reception and Breakfast room are on 1st floor), you have had a workout. Rooms are tired and in need of a facelift. Plumbing is horrible, toilet smell as soon as we had checked in, and they never went away the whole trip, shower a bit dodgy. unable to use travel safe as it was locked, Breakfast had slipped significantly from our last stay there. Housekeeping forgot to service 1 of the rooms of the 2 bedroom family room on multiple occasions. Overall we were disappointed, wouldn't take a lot to bring this up to a better standard. Next time we will look at alternatives that are more modern and cheaper.
MARK, 7-night family trip
Verified Hotels.com guest review