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1 room, 2 adults

Hotel Universal

1,5-star1,5 stars
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270, Mexico

Convenient to Zocalo
  • Free WiFi

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • I am very disappointed, the hotel is hot and in a less than safe area. None of the staff…Apr 4, 2021
  • Its good for what you pay for. The staff are welcoming and friendly.Aug 8, 2019

Hotel Universal

from ZAR 196
  • Standard Room, 1 Double Bed
  • Superior Room, 1 King Bed

What’s around Hotel Universal


  • In Downtown Mexico City
  • Zocalo - 28 min walk
  • Paseo de la Reforma - 32 min walk
  • Palacio de Bellas Artes - 35 min walk
  • Alameda Central - 38 min walk
  • Tlatelolco - 16 min walk
  • Plaza de las Tres Culturas - 20 min walk
  • Templo Mayor - 25 min walk

Getting around

  • Benito Juarez International Airport (MEX) - 14 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 69 min drive
  • Mexico City Buenavista Station - 4 min drive
  • Mexico City Fortuna Station - 8 min drive
  • Tlalnepantla de Baz Station - 12 min drive
  • Lagunilla Station - 14 min walk
  • Tlatelolco Station - 17 min walk
  • Misterios Station - 18 min walk

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms


  • Check-in time 8:00 AM-anytime
  • Check-out time is 2 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in rooms



  • Onsite parking limited

  • Height restrictions apply for onsite parking

  • Onsite carport and garage

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Elevator
  • Safe-deposit box at front desk
Languages Spoken
  • English
  • Spanish

In the room

Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • DVD player
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping

Hotel Universal’s small print

Also known as

  • Hotel Universal Mexico City
  • Universal Mexico City
  • Hotel Universal Hotel
  • Hotel Universal Mexico City
  • Hotel Universal Hotel Mexico City


Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Universal

  • Does Hotel Universal offer free cancellation for a full refund?
    Yes, Hotel Universal does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Universal?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Universal?
    Yes. Parking spots may be limited.
  • Are pets allowed at Hotel Universal?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hotel Universal?
    You can check in from 8:00 AM - anytime. There's a 100% charge for early check-in (subject to availability). Check-out time is 2 PM. Late check-out is available for a 100% charge (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Hotel Universal?
    Yes. Nearby restaurants include Meson del Molinero (5-min walk), Vapiano (13-min walk), and Sanborns Peralvillo (15-min walk).

Recent reviews

Very good 8,4 From 92 reviews

Very good 8,0
OK for a couple of nights
OK for a couple of nights. Reasonably clean. Very dark rooms. Good water pressure. A bit rundown. You can find better for about the same very nearby.
us2 night trip
Exceptional 10,0
Very very good hotel and cheap
It is a very good hotel for the money. Room is perfect size. Bathroom is good. Staff don't speak English but that's not a problem really. First I thought it was hard to get to, but the metrobus drives very near. The area is safe.. Some told me it was close to Tepito and therefore unsafe (probably the reason for the low price), but the hotel is not located there and because it's close you will see police guarding the area more often. I felt hundred percent safe.
us5 night trip
Very good 8,0
Universal is chill
It’s a cool convenient spot. I like the set up of privacy in the way the building interior is setup.
Javier, us1 night trip
Very good 8,0
It is in a nondescript yet peaceful area and I had a good sleep. The staff are nice and they let me check in early. It is a short walk to a local market, and walkable to two supermarkets. It is a bit far from tourist attractions as well as subway, but close to a metro bus station at which you can take the brt along the reforma Blvd to Alameda Central and other points of interest.
Vacationer, us3 night trip
Good 6,0
If you can use taxi or bus, it would be fine. Price is the strongest point above all.
Dy, gb4 night trip
Very good 8,0
Sept 8-15. Excellent value for the price. Clean rooms, friendly staff, bed a little hard but I am spoiled. Guadalupe street has many stores and restaurants. Reforma street is around corner with buses running into city central constantly for 6 pesos. Only suggestion I would offer hotel is brighter lights. Thank you staff for being so helpful.
Howard, us7 night trip
Exceptional 10,0
Small rooms but clean and very quiet. Close to Tres Cultures and Indigenous Museum.
Biscuitroot, us2 night trip
Very good 8,0
Me gusto el precio, ubicación, instalaciones, muy cerca del metro, de avenidas grandes
mx1 night family trip
Exceptional 10,0
la ubicacion y tranquilidad,y acceso al transporte publico
mx3 night business trip
Very good 8,0
Buen precio. Transporte accesible. En general esta limpio pero los colchones estan todos manchados. Hace un calor infernal. No hay ningun tipo de clima y el ruido en los alrededores es demasiado pero pues nl es culpa del hotel.
mx4 night romance trip

Hotel Universal