Matum Hotel & Casino

Photo gallery for Matum Hotel & Casino

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of Matum Hotel & Casino

Matum Hotel & Casino

3.5-star property
3.5-star hotel in Santiago de los Caballeros with casino and outdoor pool

6,4/10 Good

543 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Casino
Map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurant and bar/lounge
  • Outdoor pool
  • Nightclub
  • Fitness center
  • Children's pool
  • Room service
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

Getting around

  • Cibao Intl. Airport (STI) - 19 min drive
  • Gregorio Luperon Intl. Airport (POP) - 114 min drive
  • Airport shuttle (surcharge)

About this property

Matum Hotel & Casino

3.5-star hotel
You can look forward to a casino, a nightclub, and a roundtrip airport shuttle at Matum Hotel & Casino. Be sure to enjoy a meal at the onsite international cuisine restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Tour/ticket assistance, express check-in, and a front desk safe
  • Wedding services, express check-out, and a 24-hour front desk
  • Guest reviews give good marks for the helpful staff and proximity to shopping
Room features
All guestrooms at Matum Hotel & Casino include perks such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with digital channels
  • A personal chef, daily housekeeping, and electrical adapters/chargers

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 41 rooms

Arriving/Leaving

  • Check-in time from 3 PM - 10:00 PM
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service
  • Snack bar/deli

Traveling with children

  • Children's pool

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Casino
  • Nightclub

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Chef

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per room (roundtrip)
  • Safes in guestrooms can be used for an extra charge

Children & extra beds

  • Airport shuttle service for children costs USD 0 (roundtrip)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

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Matum Hotel & Casino Hotel Santiago de los Caballeros

Frequently asked questions

Does Matum Hotel & Casino offer free cancellation for a full refund?
Yes, Matum Hotel & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Matum Hotel & Casino?
As of 04 October 2022, prices found for a 1-night stay for 2 adults at Matum Hotel & Casino on 06 October 2022 start from R1 249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Matum Hotel & Casino?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Matum Hotel & Casino?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Matum Hotel & Casino?
Sorry, pets aren't allowed.
Is parking offered on site at Matum Hotel & Casino?
Sorry, there's no onsite parking at Matum Hotel & Casino.
Is airport shuttle service offered by Matum Hotel & Casino?
Yes, an airport shuttle is available. The charge is USD 20 per room roundtrip.
What are the check-in and check-out times at Matum Hotel & Casino?
You can check in from 3 PM - 10:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
Is there an onsite casino at Matum Hotel & Casino?
Yes, there's a casino.
What is there to do at Matum Hotel & Casino and nearby?
Matum Hotel & Casino has a casino, a nightclub, and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Matum Hotel & Casino?
Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Rancho Steak House (3-min walk), Puerta del Sol (6-min walk), and Tablón Latino (6-min walk).
What's the area around Matum Hotel & Casino like?
Matum Hotel & Casino is a short 6-minute walk from Monument to the Heroes of the Restoration and 18 minutes' walk from Bella Terra Mall. Travelers say the area is safe.

Overall score and ratings

6,4

Good

7,3/10

Cleanliness

7,1/10

Staff & service

6,0/10

Amenities

6,1/10

Property conditions & facilities

7,4/10

Eco-friendliness

8/10 Very good

JEAN, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The hotel is a bit old but it is very clean, the staff very attentive and a very good breakfast and above all close to many night activities.
HENRY, 1-night trip
Verified Hotels.com guest review

6/10 Good

The staff is super friendly. The location is amazing g. The hotel is in need of a complete renovation.
Sheldon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dabeyba, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice Place in santiago
It is a bit rundown since the onset of covid, but they are working to get it back. The casino is closed, but the nightlife is crazy if you want to have a great time. They are awesome people and the hotel itself is very clean and welcoming. The staff were all great and accomadating
daniel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

That place shouldn’t even be listed! It is an outdated and crumbling place
3-night trip
Verified Hotels.com guest review

4/10 Fair

Casino has been closed for years. Cable television did not work in my room. The staff tried to get it fixed, but they couldn't. I requested another room so that I could watch television, but they told me that there were no more rooms available. My room was close to the nightclub and the music was really loud.
Daniel, 1-night trip
Verified Expedia guest review

2/10 Poor

Is not beautiful place
Raysun, 1-night trip
Verified Expedia guest review

8/10 Very good

Lot of noice
a lot of noice in the room, good service, breakfast not good at all.
Gran Teatro Cibao
Monumento Santiago
Sergio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Property needs update.
Juan, 4-night romance trip
Verified Expedia guest review