Guests
All properties in Surabaya, East Java, Indonesia

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Luxury hotel with outdoor pool, connected to a shopping center, near Ciputra World Mall

  • Free WiFi and free parking
From
ZAR 682

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Superior Deluxe (for 1 person) - City View
  • Rooftop Pool
Rooftop Pool. Image 1 of 46.
1 / 46Rooftop Pool
Jl. Mayjen Sungkono Kav. 87, Surabaya, 60225, East Java, Indonesia
8,6.Fabulous.
  • Quite excellent for room and staff. I was good stay on 1 night.

    Feb 27, 2021

  • It was great

    Jul 17, 2020

See all 78 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 212 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • Ciputra World Mall - 4 min walk
  • Ciputra Golf Club - 7.5 mi / 12 km
  • Ciputra Waterpark - 7.5 mi / 12.1 km
The following facilities or services will be unavailable from July 16 2021 to December 31 2022 (dates subject to change):
  • Bar/Lounge(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room (Twin Bed)
  • Superior Deluxe
  • Grand Deluxe
  • Executive Club Deluxe (No Kids Allowed)
  • Executive Club Grand Deluxe (No Kids Allowed)
  • Suite (No Kids Allowed)

What’s around

Landmarks

  • Ciputra World Mall - 4 min walk
  • Ciputra Golf Club - 7.5 mi / 12 km
  • Ciputra Waterpark - 7.5 mi / 12.1 km

Getting around

  • Surabaya (SUB-Juanda) - 33 min drive
  • Surabaya Gubeng Station - 7 min drive
  • Surabaya Pasar Turi Station - 7 min drive
  • Airport shuttle (surcharge)
map
See on map
Jl. Mayjen Sungkono Kav. 87, Surabaya, 60225, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time 2:00 PM-8:00 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 60000 per day)
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa tub
  • Sauna

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Breakfast costs between IDR 187550 and IDR 200000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 440220 per vehicle (one-way)

Children & extra bedsPay at property

  • Rollaway beds are available for IDR 600000.0 per night

ParkingPay at property

  • Valet parking costs IDR 60000 per day

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 5:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

Also known as

  • Hotel Ciputra World Surabaya
  • Hotel Ciputra World Surabaya
  • Hotel Ciputra World
  • Ciputra World Surabaya
  • Ciputra World
  • Hotel Ciputra World Surabaya, Java

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 5:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 8:00 PM. Check-out time is noon. Express check-in is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Bakerzin (4-min walk), The Avenue Lounge Bar (7-min walk), and Nishimura Restaurant (9-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 440220 per vehicle one-way.
  • Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has an outdoor pool and a sauna, as well as a fitness center.
8,6.Fabulous.
  • 10,0.Exceptional

    Located next to the mall is very convenience. The food. In general I recommend to stay

    1 night business trip, Feb 21, 2020

    Verified Expedia guest review

  • 6,0.Good

    Not a 5 star experience

    The room itself is nice but. the hotel access is definitely Not a 5 star experience.. for a start the access to the hotel from. the parking area and the mall is through a parking area. very narrow sidewalk next to cars driving into parking space. hotel lobby is on the 8 floor. so when you arrive you are only greeted by a concierge who can only receive luggage and you need to park your car and then return back to the hotel thru that narrow sidewalk from the parking area.

    Patricia, 1 night trip, Jan 31, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Attach with the mall................................

    YH, 1 night family trip, Jan 10, 2020

    Verified Expedia guest review

  • 6,0.Good

    Hotel is nice but towels are in bad condition, Looks old and worn out... Could be better than that, and breakfast is also could be better.... really!

    Inge, 3 night trip, Jan 10, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    some noise from next door. but nice bed and good brakfast.

    1 night business trip, Dec 7, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    very friendly and nice staff. Gym could have had some more Equipment. Rooms are excellent!

    4 night business trip, Oct 25, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    One of the best 5* HOTELS I have ever stayed.

    The stay was excellent

    Sundipkumar, 2 night business trip, Sep 27, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Connected to the mall which was super convenient. Had plenty of restaurants and shops, supermarket. Service at the hotel was amazing, the staff paid attention to detail. Couldn't find any flaws.

    Cheryl, 1 night trip with friends, Sep 12, 2019

    Verified Expedia guest review

  • 8,0.Very good

    First Class, very enjoyable stay, with exception of early morning construction.

    Gusepe, 3 night business trip, Aug 27, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Good location, clean and good security. Staff are courteous, friendly and professional.

    Eric, 1 night family trip, Aug 25, 2019

    Verified Expedia guest review

See all 78 reviews