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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Grand City Hotel

3,5-star3,5 stars
Av Yaxchilán 154 , Cancun, QROO, 77500, Mexico

3.5-star hotel with outdoor pool, near Market 28
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Beds not that comfortable but everything else was good . A bit noisy from the street…Jan 13, 2021
  • hotel was clean people helpfulDec 6, 2020

Grand City Hotel

from ZAR 508
  • Suite

What’s around Grand City Hotel

Landmarks

  • In Downtown Cancun
  • Market 28 - 12 min walk
  • Plaza Las Americas - 15 min walk
  • Dubai Palace Casino - 20 min walk
  • Cancun Cultural House - 6 min walk
  • Ceviche Square - 6 min walk
  • Las Palapas Park - 11 min walk
  • PlayCity Casino - 12 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Outdoor pool
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
Facilities
  • Designated smoking areas
  • Garden
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant serves breakfast only.

Grand City Hotel’s small print

Also known as

  • Grand City Hotel Cancun
  • Grand City Hotel
  • Grand City Cancun
  • Grand City Hotel Hotel
  • Grand City Hotel Cancun
  • Grand City Hotel Hotel Cancun

Policies

This property does not have elevators.

Guests must contact this property in advance to reserve onsite parking. Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand City Hotel

  • Does Grand City Hotel offer free cancellation for a full refund?
    Yes, Grand City Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand City Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Grand City Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Grand City Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand City Hotel?
    You can check in from 3 PM - 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Grand City Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include El Porton (6-min walk), La Pasteletería (7-min walk), and Cafe con Gracia (7-min walk).
  • Is there an onsite casino at Grand City Hotel?
    No, this hotel doesn't have a casino, but PlayCity Casino (12-min walk) and Royal Yak Casino and Sports Book (18-min walk) are both nearby.
  • What is there to do at Grand City Hotel and nearby?
    Grand City Hotel has an outdoor pool and a garden.

Recent reviews

Fabulous 8,8 From 82 reviews

Exceptional 10,0
Just couple comments: - rooms are very big and comfortable. - staff are very friendly and accommodating. - great location (lots of local food options within walking distance). - internet was not reliable and needs to be improved. I would definitely stay here in the future.
us4 night family trip
Exceptional 10,0
Very clean room. Friendly receptionist, big room, good restaurants around the hotel. Quiet place
us1 night family trip
Exceptional 10,0
GOOD!!!
価格の割にキレイで、スタッフさんの感じも良く、周辺のことも親切に教えてくれました。
ゆかり, jp1 night romance trip
Exceptional 10,0
The staff was extremely kind and helpful. The hotel is located very close to a vibrant part of downtown which is way worth the visit (way more than the hotel zone) The rooms are exactly as advertised and very comfortable
Francis, us1 night trip
Good 6,0
The fridge was not cold at all. We requested to change it out. They did not have another fridge available until the next day (the only reason I booked this particular hotel was for use of fridge and microwave). On the first night, my son peed the bedsheets a little (he’s still potty training). We brought the sheets down to the front desk to get new ones, but they have no extra bedsheets!!! We asked them what we were supposed to cover ourselves with overnight? He had no response. I have no idea how a hotel cannot have any spare sheets. They do not have an ice machine either so prepare yourself for warm beverages and sleeping without bedsheets.
Farahnheit911, us2 night family trip
Exceptional 10,0
Really nice hotel in great location. Front desk and restaurant staff were very friendly and helpful. The food was delicious.
Aleisy, us2 night trip
Exceptional 10,0
Beautiful Hotel clean and spacious
Friendly staff if planning to stay in Cancun to enjoy parks this hotel location is great ! Close to Bus station.
us2 night trip
Exceptional 10,0
I
the location was good, very close to everything lots of restaurants, a Walmart and other mayor stores right around the block.. the rooms were very clean a beautiful shower with glass doors an amply and looks like it has been re-modeled recently, a nice size pool a small outdoor restaurant but the must important thing was the nice employees like family , on my birthday they make me a cake with towels that was beautiful, that little detail took my heart , I will defenetly go back to the beautiful little boutique hotel at a great price..
nancy, gb6 night family trip
Exceptional 10,0
Beautiful hotel in a great location
Great location! Great selection of restuarants close by. Exellent staff and overall beautiful hotel!
us1 night trip
Good 6,0
Clean and met our needs for the night...
The room was spacious and very clean. We had the pleasure of hearing the concert from down the street until nearly 4 a.m. We tried to walk to a nearby restaurant but thought we'd be safer driving, which isn't saying a lot about safety in Cancun.
Melissa, us1 night romance trip

Grand City Hotel