Hyatt House San Juan

Photo gallery for Hyatt House San Juan

Primary image
Outdoor pool
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Hyatt House San Juan

Hyatt House San Juan

3.5 star property
3.5-star hotel with 2 restaurants, near Puerto Rico Convention Center

9,0/10 Superb

986 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
615 Ave Fernandez Juncos, Distrito de Convenciones, San Juan, 00907
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Free beach shuttle
  • 24-hour fitness center
  • Self parking
  • Coffee shop/cafe
  • 24-hour business center
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Social distancing
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • In Santurce
  • Sheraton Casino - 6 min walk
  • Puerto Rico Convention Center - 8 min walk
  • Pan American Pier - 11 min walk
  • Condado Beach - 13 min walk
  • Escambron Beach - 20 min walk
  • Casino del Mar at La Concha Resort - 25 min walk
  • Port of San Juan - 44 min walk
  • Paseo Caribe - 1 min drive
  • Playa del Caribe Hilton - 2 min drive
  • Luis Muñoz Rivera Park - 2 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 11 min drive
  • Free beach shuttle

About this property

Hyatt House San Juan

Hyatt House San Juan offers a great location, putting you within just a 10-minute walk of Puerto Rico Convention Center and Sheraton Casino. After splashing around at the outdoor pool, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. A 24-hour fitness center and a fitness center are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff and overall value.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 2 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 3 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 126 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4 PM - 6 AM
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 2 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 3 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • Guests under 11 years old must provide proof of a negative PCR/antigen test (issued within 72 hours before check-in) during check-in.
  • Due to COVID-19, guests must provide proof of COVID-19 vaccination or proof of a negative PCR/antigen test for COVID-19 (issued within 72 hours before arrival) or proof of COVID-19 recovery within 2 months before check-in (dated at least 3 days before arrival) to access the property's public areas, including the restaurant, bar, pool, and spa facilities.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (2 per room, up to 50 lbs)*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite parking available only on request
  • Onsite self parking (USD 16.00 per night)
  • Wheelchair-accessible parking on site

Offsite

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

Taking the kids

  • Grocery/convenience store

What to do

  • Free beach shuttle
  • Pool table
  • Beach nearby
  • Rock climbing nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Free beach shuttle

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

H Bar - This bar serves light fare only. Happy hour is offered.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 18.314 percent of room rate

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 75 per pet, per stay, plus a one-time cleaning fee of USD 100

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 16.00 per night
  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 2 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 3 days prior to check-in.

Policies

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

Also known as

Hyatt House Hotel San Juan
Hyatt House San Juan
Hyatt House San Juan Aparthotel
Hyatt House Aparthotel
Hyatt House San Juan Hotel
Hyatt House San Juan San Juan
Hyatt House San Juan Hotel San Juan

Frequently asked questions

Overall score and ratings

9,0

Superb

9,2/10

Cleanliness

9,0/10

Staff & service

8,8/10

Amenities

9,2/10

Property conditions & facilities

7,6/10

Eco-friendliness

10/10 Exceptional

Carlos, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Unsafe and Unwelcome
Absolutely terrible experience. I spoke with the counter for assistance and they were extremely rude and sacrastic and at one point even mumbled, "go home gringo" in spanish. Do not expect any assistance if you are staying here. I also tried to notify the reception that the elevator was not safe and reception acted like I was being silly. Both myself and two female passengers were in terrified after the elevator malfunctioned, but still she would not even take a note down about the event.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Luis, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice brief stay before cruise.
An over night stay prior to a crisis vacation.
Shaun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Walter, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was absolutely wonderful. All of our needs were meet without hesitation. The property was exceptional. Will definitely be staying again in the near future.
Barbara, 3-night family trip
Verified Expedia guest review

6/10 Good

They need to be more truthful on their website and what you are going to be billed. We were surprised with a big additional $180 bill! They don't give you a printout at the end (we got $35/day charge WITHOUT having A CAR- they did include a great breakfast (but it's sure NOT free). We had HDMI issues everytime we turned the TV on (it was easier to just leave it on and mute it during the day); a leaky shower door we dealt with (because we didn't want to have to move our stuff)...and we had to ask for another lamp as the one side of the room was in total darkness. Other than that, the location of the hotel and the shuttle to Old San Juan or the beach was great.
Anthony, 4-night romance trip
Verified Orbitz guest review

8/10 Very good

Asish, 5-night trip
Verified Expedia guest review

8/10 Very good

Darrell, 4-night trip
Verified Expedia guest review