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Suburban hotel with outdoor pool, near Aluxes Eco Park
Excellent service and perfect location
Jan 8, 2021
When we arrived there, they didn’t even have our reservation. The room condition was…
Oct 29, 2020
Remember, collect 10 stamps, get 1 reward* night
Late check-out can be arranged for an extra charge of USD 20 (subject to availability)
Pets are allowed for an extra charge of USD 20 per pet, per night
Airport shuttle service is offered for an extra charge of USD 80 per vehicle
Airport shuttle service for children up to age 6 costs USD 0
Only registered guests are allowed in the guestrooms.
Pool access available from 7 AM to 10 PM.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Personal protective equipment, including gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Contactless check-out is available.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
very friendly staff, clean room and in general a very relaxed/zen atmosphere.
Maarten, 1 night trip, Feb 15, 2020
Verified Hotels.com guest review
The hotel is small with individual casitas. The casitas are large, bed and bathroom a very good size and large terrace. The hotel is in the "jungle" so very little light gets in. Our room was damp with no way to air it out. The terrace could have been lovely to spend time on - however the built in "bath" did not look inviting - rusty chain and many leaves. The built in concrete couch did not have a cushion so very difficult to sit on - note - some other casitas had cushions - the hotel was not full - perhaps someone should have noticed. General impression - the hotel could be very good with a little more attention from the staff.
2 night trip, Jan 8, 2020
Verified Hotels.com guest review
I highly recommend this hotel. Great and accommodating staff, nice and clean rooms, and a beautiful property.
Justin, 4 night trip, Dec 7, 2019
Verified Hotels.com guest review
Great place to unwind! We Will definitely be back, love the pool and the quietness of the rooms!
Patti, 1 night trip, Jul 5, 2019
Verified Expedia guest review
We stayed at the hotel for a long holiday weekend to enjoy the Palenque ruins the nearby area. The hotel was well located, stylishly designed, and had excellent customer service throughout our stay. The only drawbacks were lack of air conditioning, wifi only in the lobby, and the lack of a restaurant.
Samuel, 3 night romance trip, Apr 18, 2019
Verified Hotels.com guest review
Lovely boutique hotel but with 2 issues... no food except for breakfast which is included in the fee (great breakfast though)... no food means you have to order take outs from local restaurants... they keep 2 restaurant menus at the front desk... the time the food takes to arrive is reasonable... the second issue is that the social area where the dining table and the couches are is an open air space with no fans and unfortunately plenty of mosquitoes... the same is with the little front area of the bedrooms and this lack of screen protected spaces is a hassle... the area of Palenque is very hot and humid and there're lots of mosquitoes so if you plan to relax it'll have to be inside your bedroom with the AC or the ceiling fan on... no TV or internet in the rooms...
2 night trip, Sep 16, 2018
Verified Hotels.com guest review
This place is BEAUTIFUL. I was only sad I didn't have more time to enjoy the property. Very rustic feel. These are not luxury accommodations but if you want luxury, probably don't go to Palenque. The hammock and hot tub outside the rooms were a nice touch. The staff was very eager to please and breakfast was perfect. It is 5 minutes from the entrance to Palenque Archaeological Zone.
1 night family trip, Aug 29, 2018
Verified Hotels.com guest review
Nice hotel. Nice rooms.
2 night trip, Jul 21, 2018
Verified Expedia guest review
The outside bathtubs were the reason we booked this hotel, but the hot water wasn’t working to fill them. The jacuzzi was not hot and overall the place is beautiful but in a state of decay.
Lanny, 1 night trip, Nov 20, 2020
Verified Hotels.com guest review
El hotel está lindo, pero las habitaciones muy pequeñas. El Wifi no llega a las habitaciones, sólo en el área del lobby. No hay TV, las cortinas no cierran bien por lo que desde afuera te pueden ver. El agua de la alberca con ramas y hojas, igual el jacuzzi tuvimos que pedir que lo limpiaran antes de usarlo. Hay cafetera pero no te dan café, sólo té.
1 night romance trip, Feb 15, 2020
Verified Expedia guest review