6/10 Good
16 January 2023
No water!
The property has great potential however some things can't be ignored. On arrival into our room, there was a strong urine smell in the bathroom. The toilet had not been cleaned. We overlooked this. Of course load-shedding is a huge issue in South Africa and makes your stays harder. The swimming pool was green and had algae. Not safe for an infant to be in that water. With 35deg celcius it hard to keep cool. We also had no running water our entire stay. 24hrs without water is awful. The hotel and staff were no where to be found after 6:30pm. When we checked out again not a soul around. We had to depart early as we had a game drive booked. We later returned to the property to pay our food and beverage bill as it was not possible to settle our bill before departure or after 6:30pm the day before. Travelling with an infant is hard enough but under these conditions it was unbearable. Hotels.com should remove this property.
Shaun
Shaun, 1-night family trip
Verified Hotels.com guest review