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The Secret Garden Guesthouse

Photo gallery for The Secret Garden Guesthouse

Exterior
Balcony
Family Room | Terrace/patio
In-room safe, individually furnished, desk, travel crib
Comfort Twin Room | Living room

Overview of The Secret Garden Guesthouse

The Secret Garden Guesthouse

3.0 star property
Family-friendly guesthouse in historical district in Swakopmund

8,8/10 Fabulous

24 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Laundry facilities
The price is R1 000
Price available on 2022/12/04
Map
36 Bismarck Street, P.O.Box 2609, Swakopmund
Main amenities
  • Daily housekeeping
  • Free train station pick-up
  • In-room childcare
  • Airport shuttle
  • Terrace
  • Coffee/tea in a common area
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Barbecue grills
  • Luggage storage
Feel at home
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

What's nearby

  • Heart of Swakopmund

Getting around

  • Walvis Bay (WVB) - 40 min drive
  • Free train station pick-up
  • Airport shuttle (surcharge)

Restaurants

  • Kücki's Pub - 3 min walk
  • Altstadt Restaurant und Biergarten - 4 min walk
  • Garnish - 4 min walk
  • Ocean Basket - 5 min walk
  • The Tug Restaurant - 5 min walk

About this property

The Secret Garden Guesthouse

The Secret Garden Guesthouse offers an airport shuttle (available on request) for NAD 300 per person one-way. Free perks include buffet breakfast, WiFi, and self parking. Other highlights at this Colonial guest house include a terrace, a garden, and bike cleaning. The helpful staff and location get good marks from fellow travelers.

Languages

Afrikaans, English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 2 PM - 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 2:00 PM - 6:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle from 6:00 AM to 6:00 PM*
  • Free train station pick-up

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • Coffee/tea in a common area
  • Barbecue grills
  • Private picnics

Traveling with children

  • Supervised childcare (surcharge)
  • Children's games
  • Toys
  • Beach toys
  • Children's books

What to do

  • Bicycle tour information
  • Bicycle rentals nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike cleaning
  • Bike storage

Facilities

  • 1 building/tower
  • Built in 1903
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Bicycle parking

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • Afrikaans
  • English
  • German

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Travel crib

What to enjoy

  • Individually furnished

Freshen up

  • Shower only
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of NAD 300 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property does not have elevators.

This property accepts credit cards and cash.

Also known as

Secret Garden Guesthouse
Secret Garden Guesthouse House Swakopmund
Secret Garden Guesthouse Swakopmund
The Secret Garden Guesthouse Hotel Swakopmund
Secret Garden House Swakopmund
Secret Garden Swakopmund
Secret Garden Guesthouse House
The Secret Garden
The Secret Garden Guesthouse Guesthouse
The Secret Garden Guesthouse Swakopmund
The Secret Garden Guesthouse Guesthouse Swakopmund

Frequently asked questions

Does The Secret Garden Guesthouse offer free cancellation for a full refund?
Yes, The Secret Garden Guesthouse does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Secret Garden Guesthouse?
As of 03 December 2022, prices found for a 1-night stay for 2 adults at The Secret Garden Guesthouse on 03 January 2023 start from R1 000, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Secret Garden Guesthouse?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Secret Garden Guesthouse?
Sorry, pets aren't allowed.
Is parking offered on site at The Secret Garden Guesthouse?
Yes, there's free self parking.
Is airport shuttle service offered by The Secret Garden Guesthouse?
Yes, an airport shuttle is available from 6:00 AM to 6:00 PM on request. The charge is NAD 300 per person one-way.
What are the check-in and check-out times at The Secret Garden Guesthouse?
You can check in from 2 PM - 6:00 PM. Check-out time is 10:30 AM. Contactless check-in and check-out are available.
What is there to do at The Secret Garden Guesthouse and nearby?
Have fun during the warmer months with activities nearby such as cycling. The Secret Garden Guesthouse also has a garden.
Are there restaurants at or near The Secret Garden Guesthouse?
Yes. Nearby restaurants include Kücki's Pub (3-min walk), Altstadt Restaurant und Biergarten (4-min walk), and Garnish (4-min walk).
What's the area around The Secret Garden Guesthouse like?
The Secret Garden Guesthouse is in the heart of Swakopmund, a short 9-minute walk from Swakopmund Beach and 13 minutes' walk from Swakopmund Lighthouse. Travelers say the area is walkable and good for shopping.

Overall score and ratings

8,8

Fabulous

9,5/10

Cleanliness

8,4/10

Staff & service

8,0/10

Amenities

8,9/10

Property conditions & facilities

10/10 Exceptional

john, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Clean & Pretty in Good Location, Intrusive Manager
The guest house is very pretty, well maintained and clean in very easy walking distance to everywhere you would need in Swakopmund. Safe parking is also included. The breakfast is good and fresh (7:30am until 9am) but there is no option of requesting anything that isn't out on offer. You eat what is there (breads, jams, fruit and a hot offering of french toast / eggs or similar) Our experience however was negatively impacted by the overbearing management team. We were made to feel quite uncomfortable at times (a nasty comment was made at check in for being from the UK) and when using the wifi in the lounge for 10 minutes, told that we were 'sad' for staying in on the internet all day. One morning we decided to skip breakfast and sleep in a little later, the owner banged on the door at 9:10 to ask where we were?? It felt a little intrusive. More worryingly, we were disturbed by the way management spoke to their staff and how the staff moved when they were close by. The staff were helpful, kind and pleasant - but we felt they were very undermined by the management. It is a shame that their behaviour made us feel this way, the guest house itself is very pleasing and clean so our experience should have been a positive one. As it was, they made us feel quite unwelcome and we actively wanted to leave by the end of our 3 night stay.
Abby, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Superb Artisan Accommodation Close to Everything
Strategically located close to both downtown with its historical and architectural landmarks and to the beach, Secret garden Guesthouse is truly a home away from home, with impeccable service and cleanliness and state of the art stylish decoration.
Victor, 2-night trip
Verified Expedia guest review

8/10 Very good

Great little hotel in the city
We loved our stay here, calm atmosphere, great walkable location, superb staff, and great recommendations from the owners. A little nosey though, and staff asked we not mention to owners when we tipped the staff - a little concerning given the staff were excellent.
Jan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Yong Mean, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Mixed reviews
The hotel accommodations were quite lovely. The room was spacious and clean, but the staff were sincerely very difficult. Any question asked was not answered, owner hung up the phone on me when I tried to confirm the reservation, and we were yelled at for leaving our light on one day. This made the stay less pleasant. Other guests echoed these sentiments and we were able to laugh about it. I hesitate to recommend due to the staff/ownership, but it was good value for money and comfortable.
1-night trip
Verified Expedia guest review

8/10 Very good

Pleasant; close to the beach
I've stayed here several times, and room 4 was a bit disappointing. The water pressure in the sink was very low, and not great in the shower; the mattresses a bit saggy; the wifi didn't work day one (but was fixed and blazing fast by day two); and there was no kind of table to hold the laptop and books while I worked, so I worked from the bed. In the past they've offered eggs cooked to order at breakfast; this time it was just take a boiled egg (5 or 7 minutes!) from the buffet. I also have concerns that the black staff here seem much more cowed -- i.e., afraid of guests (all white whenever I've been here) and the white owners -- than I observe other places in town. I don't see or know enough to make a judgement, but enough to feel a bit uncomfortable.
Verified Expedia guest review

10/10 Exceptional

Unbelievable find- beautiful and comfortable
I booked this because it was a practical location at a good price. But once you enter the front door, you see it's a beautifully renovated and decorated 1910's house with a wonderful staff, great bistro, nice owners, comfortable beds, and all spotlessly clean and comfortable. No need to make Africa excuses for any cut corners- this would be beautiful in Germany or France!
Verified Expedia guest review

10/10 Exceptional

Bernd, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review