Skip to main content.
All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hacienda Real del Caribe

3,5-star3,5 stars
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710, Mexico

3.5-star hotel with spa, near Quinta Avenida
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Bed was hard and uncomfortable. Everything is lake was good. Sep 16, 2020
  • Very clean hotel, friendly staff, and perfect location! The AC in our room didn’t work,…Aug 20, 2020

Hacienda Real del Caribe

from ZAR 835
  • Standard Room

What’s around Hacienda Real del Caribe

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 9 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Grand Coral Golf Riviera Maya - 4 mi / 6.4 km
  • Xplor Theme Park - 6.2 mi / 9.9 km
  • Xcaret Eco Theme Park - 6.6 mi / 10.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 58 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
The front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 6:30 AM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite parking limited

Offsite

  • Area shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Full-service spa
Services
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
Languages Spoken
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch plasma TV
  • Cable TV channels
Stay connected
  • Desk
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, DHARMAS. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.

The spa is open select days.

Dining

MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Hacienda Real del Caribe’s small print

Also known as

  • Hacienda Real Caribe
  • Hacienda Real del Caribe Playa del Carmen
  • Hacienda Real del Caribe Hotel Playa del Carmen
  • Hacienda Real Caribe Hotel
  • Hacienda Real Caribe Hotel Playa del Carmen
  • Hacienda Real Caribe Playa del Carmen
  • Hacienda Real Caribe l Carmen
  • Hacienda Real del Caribe Hotel

Policies

Pool access available from 8:00 AM to 9:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge of USD 10 (subject to availability)

Airport shuttle service is offered for an extra charge of USD 65 per vehicle (one-way)

Airport shuttle for children between the ages of 1 and 7 costs USD 25 (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hacienda Real del Caribe

  • Does Hacienda Real del Caribe offer free cancellation for a full refund?
    Yes, Hacienda Real del Caribe does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hacienda Real del Caribe?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Hacienda Real del Caribe?
    Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Are pets allowed at Hacienda Real del Caribe?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hacienda Real del Caribe?
    You can check in from 3:00 PM - anytime. There's a charge of USD 10 for early check-in (subject to availability). Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hacienda Real del Caribe?
    Yes, MAGNOLIAS offers American cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Dirty Martini Lounge (3-min walk).
  • Is airport shuttle service offered by Hacienda Real del Caribe?
    Yes, an airport shuttle is available. The charge is USD 65 per vehicle one-way.
  • What is there to do at Hacienda Real del Caribe and nearby?
    Hacienda Real del Caribe has a spa and an outdoor pool, as well as a garden.

Recent reviews

Very good 8,4 From 153 reviews

Exceptional 10,0
Stay and have fun
Nice place nice coustumer service and delicious breakfast
Jose, us2 night trip with friends
Exceptional 10,0
Location Is Good..Bath Tub was not clean..they came to do the room pretty late around 5 p.m...I was resting and did not want to leave the room at the time..checking out was not friendly..
us2 night family trip
Good 6,0
Mucho ruido !! Hasta las 4 am y la cerradura de la puerta estaba mal. Se metía todo el ruido
us1 night trip with friends
Exceptional 10,0
It is a nice well maintained and clean. Be aware that if you have difficulty sleeping due to noise, then this hotel may not be right for you. There's a club behind this hotel.
jessica, us3 night family trip
Poor 2,0
Extra charges
They would not let me and my girlfriend take another to the room. They charged an additional $30 USD. Our room had 2 beds. Also was charged additional $10 USD for checking out at 12:25 Vs 12:00.
mx1 night romance trip
Fair 4,0
This was really dissapointing. I actually read all the good comments and got this property recommended by a local friend but it was a bad experience. In general hotel is very outdated, very noisy, couldn't sleep one single night, staff not helpful and not friendly, one time I bought tickets for a club beach and took a taxi there just to find out that tickets were not valid, no availability anymore, and this was supposed to be the beach club the hotel was working with! Very bad, no apoligies or any other offer for the hotel mistake, no reimbursement for the 2 taxis I paid, nothing. Staff lied to me once saying that airco didn't work, just found later on when called the handyman that this was a 'standard lie' to avoid overusing the airco. Also they didn't want to provide to me a second key for the bedroom, and I needed one additional, again a lie that just 'one key at the time was working' but when I offered money for the second key, suddenly it was possible. I mean really? every hotel gives you two keys at least. Do not go to this hotel, there are several hotels there but this one shouldn't be your option. Pool water is cold, always alone, beds at the pool extremely dirty and with visible dirty spots, the bathroom of the room is dirty in general, no pressure on the water, cold water. Very bad as well the organization for the breakfast, to which we need signatures (two times) for each coupon. There was no chance to have the coupon for the breakfast in advance.
gb4 night family trip
Very good 8,0
This hotel was in a great location in Playa del Carmen (10th Avenue & 10th Street). Not as loud as 5th Ave but lot’s of great resteraunts within short walking distance. 3 blocks south of Walmart (cheap booze, snacks and prepared food). There was only a coffee maker & mini fridge in the room Nice courtyard with a pool but beach access a few blocks south on 10th Street. Great room rates Only downside was a very loud disco south of the hotel that was open until 4 am but if we closed the bathroom door it was tolerable. We had a balcony overlooking the pool/courtyard on the south side so our bathroom overlooked the disco (An unexpected surprise was I able to watch a fire dancer perform at 1:30 am from the window in the shower. Great performance)
Brian, ca10 night trip with friends
Fair 4,0
Nice hotel but.....
Nice hotel but amenities did not work. Couldn’t get the remote For the TV to work and had to call for help every time I wanted to watch. The WiFi signal was never strong enough to be able to use it. Shower was good, great water pressure and hot water. Beds were comfortable.
Dennis, us1 night trip with friends
Good 6,0
Not ok
Only one friendly staff member, the check in was terrible, the guy didnt even noticed us even though we were the only one there..terrible service. Great location and clean rooms.
Eliran, us1 night trip
Very good 8,0
Close to everything! Perfectly placed closed to 5a avenida but not so close to hear all the noise, or at least I didn't hear anything from my room. Staff is very nice and pleasing. Big thumbs up to Preddy? at check in. Super nice super friendly and more than willing to accommodate me and my family. I had sent a message and received a quick response from the hotel prior to my vacation days. My only con was the incident we had at check out regarding the pool towels. Someone had not properly checked in 1 towel for a day we used them and the hotel was charging us for it. In the end everything was settled. So make sure what you check out is properly checked back in. Other than that I definitely recommend this hotel and will definitely stay here again.
us5 night family trip

Hacienda Real del Caribe