Guests
All properties in Kota Kinabalu, Sabah, Malaysia

Promenade Service Apartments

City-center hotel in Kota Kinabalu

  • Free WiFi
From
ZAR 340

Image gallery

  • Family Room - Guest Room
  • Family Room - Guest Room
  • (MCRC) Superior - Living Area
  • (MCRC) Superior - Living Area
  • Family Room - Guest Room
Family Room - Guest Room. Image 1 of 92.
1 / 92Family Room - Guest Room
3-G-17, Lorong Api-Api 2, Kota Kinabalu, 88000, Sabah, Malaysia
7,2.Good.
  • At the cov19 now , this hotel is good , near by all the convenient and food

    Sep 30, 2020

  • Nice room, so clean, they provide all needed facilities for me. Sortly, i'm satisfied…

    Dec 29, 2019

See all 144 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Easy parking
Dining options
  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 133 smoke-free guestrooms
  • Daily housekeeping
  • Self parking
  • Airport pick-up service
  • Air conditioning
  • Laundry service

For families

  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Cable TV service
  • Dry cleaning/laundry service

What’s around

  • In Downtown Kota Kinabalu
  • Warisan Square - 4 min walk
  • Oceanus Waterfront Mall - 4 min walk
  • Anjung Samudera - 5 min walk
  • Centre Point - 5 min walk
  • Local Fruits Market - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Studio Twin
  • Family Room
  • (MCRC) Superior
  • Standard Room with Window
  • Studio King
  • Family Superior
  • Family Deluxe
  • Check In Queen
  • Check In Twin
  • Deluxe Room
  • Standard Room without Window

What’s around

Landmarks

  • In Downtown Kota Kinabalu
  • Warisan Square - 4 min walk
  • Oceanus Waterfront Mall - 4 min walk
  • Anjung Samudera - 5 min walk
  • Centre Point - 5 min walk
  • Local Fruits Market - 6 min walk
  • Sedco Square - 9 min walk
  • Plaza Wawasan - 10 min walk
  • Kota Kinabalu Central Market - 10 min walk
  • KK Plaza - 11 min walk
  • Kompleks Asia City - 12 min walk

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 15 min drive
  • Tanjung Aru Station - 8 min drive
  • Airport pick-up service
map
See on map
3-G-17, Lorong Api-Api 2, Kota Kinabalu, 88000, Sabah, Malaysia

At a glance

Hotel size

  • This hotel has 133 rooms

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 6:00 AM - 1:00 AM. If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Onsite self parking (fees apply)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Working away

  • Conference space

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Freshen up

  • Shower only

Be entertained

  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge of MYR 80 per vehicle. Maximum occupancy 6

Children & extra bedsPay at property

  • Rollaway beds are available for MYR 55.0 per day
  • Airport shuttle service for children costs MYR 0

ParkingPay at property

  • Self parking is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Apartments Promenade
  • Promenade Service Apartments Hotel Kota Kinabalu
  • Promenade Service
  • Promenade Service Apartments
  • Promenade Service Apartments Kota Kinabalu
  • Promenade Service Kota Kinabalu
  • Promenade Service Apartments Hotel
  • Promenade Service Apartments Kota Kinabalu

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Promenade Service Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MYR 2.00.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Yes. Nearby restaurants include Gusto Food & Wine (4-min walk), Mai Yai Thai Orchid Restaurant (4-min walk), and Toscani (4-min walk).
  • Yes, a shuttle from the airport to the hotel is available from 9:30 AM to 8:00 PM. The charge is MYR 80 per vehicle.
7,2.Good.
  • 2,0.Poor

    The lobby was nice and clean. The apartment on the other hand was very disappointing. The apartment on the brochure and the one we stayed in is deffinatley not the same place.Paint on walls is dirty, bedding sheets was not clean and full of hair.The air con local control was broken and there is stains on the carpet. The shower tiles was filthily and there was mold on the bottom of shower. I will not stay in this apartments again.

    DuPreez, 3 night family trip, Dec 18, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Located in centre town of Kota Kinabalu...

    MOHAMAD, 1 night family trip, Dec 16, 2019

    Verified Expedia guest review

  • 4,0.Fair

    Molded dirty bathroom ; never clean

    Van H, 4 night family trip, Dec 14, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great

    It was amazing & comfortable

    NORAZWADA, 1 night family trip, Dec 10, 2019

    Verified Hotels.com guest review

  • 2,0.Poor

    Don't be fool by their pictures. Yes, for the price the rooms may look alright BUT the environment of the apartment is way dodgy! It's very very dirty and not safe

    1 night family trip, Dec 8, 2019

    Verified Hotels.com guest review

  • 4,0.Fair

    The room smelly and way to the room is wet everyway.. maybe coz of rain ? The service counter is good. Friendly . But maybe this is first and last for me.

    1 night family trip, Nov 22, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Clean & safety

    2 night trip, Nov 20, 2019

    Verified Expedia guest review

  • 8,0.Very good

    conveniance for food and shoppi ng. great to kinchenette. deposit of 100rm is new to me, it will be better to inform check in guest beforehand or adjourn the payment when I can get change for rm st Center Point Sabah.

    kris, 6 night trip, Nov 2, 2019

    Verified Expedia guest review

  • 2,0.Poor

    The picture not exactly same. The room dirty and got cockroaches!

    3 night trip, Oct 31, 2019

    Verified Expedia guest review

  • 2,0.Poor

    It was nightmares stay over day. The picture not exactly same !

    3 night trip, Oct 31, 2019

    Verified Expedia guest review

See all 144 reviews