Oak Tree Emerald Semarang Managed by Ascott Limited

Photo gallery for Oak Tree Emerald Semarang Managed by Ascott Limited

Reception
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, free WiFi

Overview of Oak Tree Emerald Semarang Managed by Ascott Limited

Oak Tree Emerald Semarang Managed by Ascott Limited

4.0 star property
4-star hotel in Semarang with outdoor pool and restaurant

7,4/10 Good

43 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Lounge area
  • Bathtub
The price is R519
Price available on 2022/08/22
Map
Palm Hill Estate, Jl Palm VI Papandayan, Semarang, Central Java, 50232
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Snack bar/deli
For families
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Semarang (SRG-Ahmad Yani Intl.) - 26 min drive

About this property

Oak Tree Emerald Semarang Managed by Ascott Limited

A great choice for a stay in Semarang, Oak Tree Emerald Semarang Managed by Ascott Limited is just 4.4 mi (7 km) from the airport. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. This upscale hotel also features a poolside bar, a children's pool, and a snack bar/deli.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 172 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Grab bar near toilet

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Emerald Oak Tree Semarang
Oak Tree Emerald
Oak Tree Emerald Hotel
Oak Tree Emerald Hotel Semarang
Oak Tree Emerald Semarang
Oak Tree Semarang
Oak Tree Emerald Semarang Hotel
Oak Tree Emerald Semarang Managed by Ascott Limited Hotel
Oak Tree Emerald Semarang Managed by Ascott Limited Semarang

Frequently asked questions

Overall score and ratings

7,4

Good

7,1/10

Cleanliness

7,9/10

Staff & service

4,0/10

Amenities

7,3/10

Property conditions & facilities

4/10 Fair

The hotel was old, far different from the pictures on website. Found spider web in all corridor lights, all the way to bathroom lights. Moved bed aside to pick up dropped items and found nightmare of dust and dead roaches. Requested some cutleries and sauce (kecap manis) from the hotel and never heard anything back from the staff ever. Safe to say, I wont be going back to this hotel.
1-night family trip
Verified Expedia guest review

6/10 Good

Jayne C, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice staff but communication difficulties
The airport pickup I arranged the previous day never showed up and they seemed to not even remember talking to me. Also, same day laundry does NOT mean same day, which gave me difficulties. The food in the restaurant was delicious! The room clean. The staff friendly and helpful, aside from communication difficulties.
Katrina, 2-night trip
Verified Expedia guest review

6/10 Good

Great setting, run down hotel.
I wanted to try this hotel based on location. Beautiful setting away from hustle of Indonesia never ending traffic. Unfortunately towels were thread born, no hair dryer, soiled upholstery, bad lighting. I rate it mid level that needs updates. Not luxury. Staff was nice but spoke little English. I go to Semerang for business but try to sneak in some leisure down time. This was not the place for me.
global traveler, 1-night trip
Verified Expedia guest review

2/10 Poor

C-M stains on bed sheets
So we arrived, checked in and had a shower to go out and look at the city and surrounds. Got back and went to get into bed, and found stains and hair mixed together stuck to the sheets. After trying to use the room phone to call reception we went down to find they were chatting and had the phone off the hook sitting on the desk. Staff offered to change the sheets, we suggested to change the room. Very disappointed with this.
Verified Wotif guest review

6/10 Good

The atmosphere is good. but old.
I like such a resort hotel even in the city. But it's sorry that the building its self is old.
Verified Expedia guest review

10/10 Exceptional

great hotel
Bad wifi and far from malls. Overall very good. Nice breakfast, gym, rooms and free shuttle.
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

10/10 Exceptional

Hotel staff was very polite and accommodating. Late check out was not a problem. I vacated my room at 17.30 without any extra charge. Restaurant needs a bit of attention and few more dishes need to added to room service menu. I enjoyed my stay thoroughly and going back in September.
Verified Hotels.com guest review

6/10 Good

poor cleanliness
I was not convenient with products such as soap, shampoo and conditioner, they smelt bad. The water in the shower and washbasin was stuck, I am also disappointed with the cleanliness of the bath room.
Verified Hotels.com guest review