Guests
All properties in Surabaya, East Java, Indonesia

ibis Surabaya City Center

3.5-star hotel in Surabaya with restaurant and bar/lounge

  • Free WiFi and free parking
From
ZAR 267

Image gallery

  • Lobby Sitting Area
  • Lobby Sitting Area
  • Standard Room, 2 Twin Beds - Bathroom
  • Standard Room, 2 Twin Beds - Bathroom
  • Lobby Sitting Area
Lobby Sitting Area. Image 1 of 39.
1 / 39Lobby Sitting Area
Jalan Basuki Rahmat 94 - 96, Surabaya, 60271, East Java, Indonesia
8,8.Fabulous.
  • Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya…

    Oct 5, 2019

  • Service staff were friendly, effective, and efficient.

    May 14, 2019

See all 14 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 224 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Spa services
  • Business center

For families

  • Sofa bed
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Television

What’s around

  • Heart of Surabaya
  • Sharp Bamboo Monument - 7 min walk
  • Joko Dolog Statue - 9 min walk
  • Grahadi - 11 min walk
  • Tunjungan Plaza - 12 min walk
  • Surabaya Plaza Shopping Mall - 16 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Twin Beds
  • Standard Room, 1 Double Bed

What’s around

Landmarks

  • Heart of Surabaya
  • Sharp Bamboo Monument - 7 min walk
  • Joko Dolog Statue - 9 min walk
  • Grahadi - 11 min walk
  • Tunjungan Plaza - 12 min walk
  • Surabaya Plaza Shopping Mall - 16 min walk
  • World Trade Centre - 19 min walk
  • Submarine Monument (Monumen Kapal Selam) - 19 min walk
  • Grand City Surabaya - 23 min walk
  • BG Junction - 24 min walk
  • Cheng Hoo Mosque - 31 min walk

Getting around

  • Surabaya (SUB-Juanda) - 18 min drive
  • Surabaya Gubeng Station - 29 min walk
  • Surabaya Pasar Turi Station - 4 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)
map
See on map
Jalan Basuki Rahmat 94 - 96, Surabaya, 60271, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 224 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Spa services on site
  • Golfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1937
  • Conference space size (meters) - 180

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Sofa bed

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Taste Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 84700 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 150000 per vehicle. Maximum occupancy 3
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

Also known as

  • Ibis Basuki Rahmat
  • Ibis Surabaya Basuki Rahmat
  • ibis Surabaya City Center Hotel
  • ibis Surabaya City Center
  • Ibis Surabaya City Center Hotel Java
  • ibis Surabaya City Center Hotel
  • ibis Surabaya City Center Surabaya
  • ibis Surabaya City Center Hotel Surabaya

*See fees & policies for additional details or extra charges

FAQs

  • Yes, ibis Surabaya City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, Taste Restaurant offers alfresco dining and international cuisine. Nearby restaurants include Lentora (4-min walk), Bon Ami (4-min walk), and Holycow! Steakhouse by Chef Afit (5-min walk).
  • Yes, a shuttle from the airport to the hotel is available. The charge is IDR 150000 per vehicle.
  • Ibis Surabaya City Center has spa services.
8,8.Fabulous.
  • 10,0.Exceptional

    Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.

    1 night trip, Sep 23, 2018

    Verified Expedia guest review

  • 8,0.Very good

    For improvement

    Staff was sweeping during my lunch time (12:00-13:00) at restaurant. Cleaning up is good but better not to do during customers' breakfast/lunch/dinner time.

    2 night business trip, Feb 25, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Staffs all are good in English snd friendly helpful.

    1 night business trip, Nov 12, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    空港からの送迎をしていただき、 ホテルフロント、ラウンジ等のスタッフの方々皆さんが親切な対応してくださいました。 機会があったらまた宿泊したいと思います。

    1 night trip, Oct 24, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Beau séjour!

    Très bon buffet déjeuner, personnel souriant et accueillant, transport vers aéroport abordable, connexion internet excellente, Allez y vous ne saurez pas déçu!

    Jean-Francois, 2 night romance trip, Aug 21, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    職員主動,整體設施完善,附近有商場購物點

    Pang Fun, 1 night trip with friends, May 25, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    比椰城ibis地方宽很多,附近有大型商场,是住宿的好地方,价钱没宜。

    JI KOEK, 2 night trip, Mar 16, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    1 night trip, Jan 27, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    1 night trip, Aug 25, 2019

    Verified Expedia guest review

  • 8,0.Very good

    1 night business trip, Apr 22, 2019

    Verified Hotels.com guest review

See all 14 reviews