Hôtel Chems

Photo gallery for Hôtel Chems

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Balcony

Overview of Hôtel Chems

Hôtel Chems

4.0 star property
4-star hotel with spa, near Jemaa el-Fnaa

6,6/10 Good

858 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Avenue Hommane Al Fetouaki, Marrakech, 40000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
For families
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Medina
  • Jemaa el-Fnaa - 13 min walk
  • Majorelle Gardens - 10 min drive

Getting around

  • Menara Airport (RAK) - 11 min drive
  • Marrakech Central Station - 8 min drive
  • Airport drop-off service

About this property

Hôtel Chems

4-star hotel in the heart of Medina
Located close to Jemaa el-Fnaa, Hôtel Chems provides free full breakfast, an airport drop-off service, and a poolside bar. Treat yourself to a massage, a facial, or a manicure/pedicure at BEAUTY CENTER, the onsite spa. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor tennis court, coffee/tea in the lobby, and a porter/bellhop
  • Tennis lessons on site, a front desk safe, and massage treatment rooms
  • Guest reviews give good marks for the pool and walkable location
Room features
All guestrooms at Hôtel Chems have perks such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with tubs or showers and bidets
  • 23-inch flat-screen TVs with satellite channels
  • Balconies, daily housekeeping, and phones

Languages

Arabic, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 145 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 2 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport drop off on request(available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Tennis
  • Shopping
  • Free use of nearby fitness center
  • Golf lessons nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1971
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Elevator

Languages

  • Arabic
  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 23-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a steam room.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: MAD 20 per person, per night
  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of MAD 150 per vehicle

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for MAD 200 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, and guests under 18 years old are only allowed in the swimming pool and health club with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place.

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards and cash.

Also known as

Chems Hotel Marrakech
Chems Marrakech
Hôtel Chems Marrakech
Hôtel Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Frequently asked questions

Does Hôtel Chems offer free cancellation for a full refund?
Yes, Hôtel Chems does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hôtel Chems?
As of 25 September 2022, prices found for a 1-night stay for 2 adults at Hôtel Chems on 26 October 2022 start from R991, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hôtel Chems?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hôtel Chems?
Yes, there's an outdoor pool.
Are pets allowed at Hôtel Chems?
Sorry, pets aren't allowed.
Is parking offered on site at Hôtel Chems?
Yes, there's free self parking.
Is airport shuttle service offered by Hôtel Chems?
Yes, a shuttle from the hotel to the airport is available. The charge is MAD 150 per vehicle.
What are the check-in and check-out times at Hôtel Chems?
You can check in from 2:00 PM - 2 AM. Check-out time is noon.
Is there an onsite casino at Hôtel Chems?
No, this hotel doesn't have a casino, but Casino de Marrakech (11-min walk) and Le Grand Casino de la Mamounia (12-min drive) are both nearby.
What is there to do at Hôtel Chems and nearby?
Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hôtel Chems also has spa services and a garden.
Are there restaurants at or near Hôtel Chems?
Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Jad Mahal (7-min walk), La Villa des Orangers (10-min walk), and Extrablatt (11-min walk).
Does Hôtel Chems have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hôtel Chems like?
Hôtel Chems is in Medina, a short 13-minute walk from Jemaa el-Fnaa and 7 minutes' walk from Koutoubia Minaret. Travelers say the area is walkable and good for shopping.

Overall score and ratings

6,6

Good

7,0/10

Cleanliness

6,9/10

Staff & service

5,5/10

Amenities

5,9/10

Property conditions & facilities

5,8/10

Eco-friendliness

10/10 Exceptional

Abdelali, 7-night trip
Verified Hotels.com guest review

4/10 Fair

OK
Rabia, 2-night family trip
Verified Hotels.com guest review

6/10 Good

This is by no means a 4 star hotel.yes the pool is lovely.but i dont expect to have to hold the showerhead to shower.and not having a fridge in the room .really. breakfast is OK plenty of staff on hand.barstaff may be teatotal but im not.measure of vodka would have just filled the cap.and i know they have to make a profit. But when it says 5.5 dh on the coke bottle its not savvy to charge 20.
irvine, 7-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Rooms not as they are in the pictures
Medoss, 1-night family trip
Verified Expedia guest review

8/10 Very good

Stay away
The man who checked me in was very nice but it all declined after that! Room was ok came with a bath which i was so looking foward too however the water was luke warm and the water pressure meant you needed to wait a hour to fill the tub by this time the water is cold! The dark hair lady receptionist is nothing but rude! I asked where i could get my hair cut she responded we dont do that here i then enquired about a massage and she then laughed at me and said we dont do them here. Bit different to what your website says! So just assuming she is new i pulled it up on the website to which she looks at me like im stupid and says did you not listen we dont do them.
Liam, 1-night trip
Verified Hotels.com guest review

4/10 Fair

too old , no comfort
if you're looking for a place to stay for 1 night nomore. no shower
fahd, 1-night trip
Verified Hotels.com guest review

4/10 Fair

1-night trip
Verified Hotels.com guest review

6/10 Good

The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((
5-night trip with friends
Verified Expedia guest review

2/10 Poor

This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!
Chris, 5-night romance trip
Verified Expedia guest review

4/10 Fair

4-night trip
Verified Expedia guest review