I stayed at Viletta Carra during a solo trip around Puglia. Beyond the comfort and tidiness of their rooms, I was mostly impressed by their high standards of service, sympathy and solicitude. In the morning of my check-in, they were kind enough to send me a message with their location and contact information. As I got there, April, who is a lovely member of their staff, would not rest before I accepted a coffee or a prosecco (as she did during all my stay). Antonio and Manuella were kind enough to keep me company for dinner and took me on a tour to downtown Gallipoli. As I asked them advice on a place for running, they LITERALLY drove me to a great park the next day before 8am in the morning. Betty and Liliana helped me as I left, and gave me some biscuits for the road! It completely changed my idea of service, and it made my experience more personal, human, and enjoyable. Thank you everyone!