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All properties in Santiago, Santiago Metropolitan Region, Chile
1 room, 2 adults

Hotel Ismael

3,5-star3,5 stars
Ismael Valdes Vergara 312, Santiago, Region Metropolitana, 8320000, Chile

3.5-star hotel with outdoor pool, near Plaza de Armas
  • Free WiFi in lobby
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great location. Staff very helpful. The breakfast each day very good and the personnel…Mar 14, 2020
  • Great service. Lovely breakfast & very good transfer service to the airport.Feb 29, 2020

Hotel Ismael

from ZAR 1,506
  • Standard Double Room
  • Superior Double Room
  • Junior Suite

What’s around Hotel Ismael


  • In Lastarria
  • Plaza de Armas - 11 min walk
  • Clinica Santa Maria - 19 min walk
  • Forest Park - 1 min walk
  • National Museum of Fine Arts - 4 min walk
  • Museum of Contemporary Art - 6 min walk
  • Gabriela Mistral Cultural Center - 8 min walk
  • Santa Lucia Hill - 8 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 15 min drive
  • Santiago Central Station - 5 min drive
  • Bellas Artes Station - 4 min walk
  • Catholic University Station - 8 min walk
  • Baquedano Station - 8 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 44 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas



  • Airport shuttle (available 24 hours)*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service
Things to do
  • Outdoor pool
Working away
  • 24-hour business center
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Hotel Ismael’s small print

Also known as

  • Hotel 312
  • Hotel Ismael Hotel
  • Hotel Ismael Santiago
  • Hotel Ismael Hotel Santiago
  • Hotel Ismael 312
  • Hotel Ismael 312 Santiago
  • Ismael 312
  • Ismael 312 Santiago
  • Hotel Ismael Santiago
  • Ismael Santiago


Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability)

Airport shuttle service is offered for an extra charge of USD 72 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Ismael

  • Does Hotel Ismael offer free cancellation for a full refund?
    Yes, Hotel Ismael does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Ismael?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Hotel Ismael?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Ismael?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Ismael?
    You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Ismael?
    Yes. Nearby restaurants include Verace (3-min walk), El Diablito (3-min walk), and Zabo (3-min walk).
  • Is airport shuttle service offered by Hotel Ismael?
    Yes, an airport shuttle is available. The charge is USD 72 per vehicle roundtrip.
  • What is there to do at Hotel Ismael and nearby?
    Hotel Ismael has an outdoor pool and a picnic area, as well as a garden.

Recent reviews

Superb 9,2 From 47 reviews

Exceptional 10,0
Great Place
Excellent place to stay in Santiago. Super friendly staff.
mx3 night business trip
Fair 4,0
Don't Book during Chilean protest
Santiago main protests in Chile are right next to the hotel. I was moved to a safer hotel and the hotel closed. Still, don't bother booking until the protests are over.
us1 night trip
Exceptional 10,0
Brilliantly helpful during our stay at times of civil unrest in Santiago. Reassured with updates and advised so problems in the streets impacted our stay as little as possible. The staff went out of their way to assist and Nothing was too much trouble for them. Highly recommended.
gb1 night trip
Exceptional 10,0
Great location, great hotel
An excellent Hotel with very friendly staff. Walking distance to everywhere around the city. Hotel had a good breakfast and have no problem recommending this hotel.
Joseph, au2 night trip with friends
Exceptional 10,0
Lovely boutique hotel
Excellant location as lots to see within walking distance Breakfast lovely with omelettes to order Tea/coffee always available with small biscuits and fruit Quiet spot ! a haven from the traffic and noise of Santiago
Wayne, au4 night romance trip
Exceptional 10,0
Everything is good, staff, service, location, cleanness, breakfast, etc. Will come back again.
Frank, us2 night business trip
Exceptional 10,0
Second stay, still perfect
Staff is very friendly also offering us tips, and telling us to be careful of this and that. Breakfast has plenty of of choices. It is our second stay, but still perfect. Rooms are spacious and also quiet.
hk1 night romance trip
Exceptional 10,0
Well-located boutique hotel
Staff are very friendly, recommending on what's good around the city, but also around the hotel. This hotel is a boutique hotel offering homey feeling. The hotel is well located and offering quiet rooms.
hk1 night romance trip
Exceptional 10,0
Great Location an easy walking distance to many of the attraction Santiago has to offer
au3 night romance trip
Exceptional 10,0
Stylish, great location, friendly staff, nice lobby for meeting people.
ca2 night business trip

Hotel Ismael