Guests
All properties in South Tangerang, Banten, Indonesia

Mercure Serpong Alam Sutera

4-star hotel with 2 bars/lounges, near Living World

  • Free WiFi and free parking
From
ZAR 652

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  • Outdoor Pool
  • Outdoor Pool
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Jl Alam Sutera Boulevard Kav23, South Tangerang, 15325, Banten, Indonesia
8,6.Fabulous.
  • Amazing stay with excellent service.

    Dec 24, 2020

  • Mercure Serpong is in good location near airport and Living world mall. Then i can find…

    Jan 19, 2020

See all 79 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 171 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free shopping center shuttle

For families

  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Premium TV channels
  • Free toiletries
  • Terrace

What’s around

  • Living World - 4 min walk
  • Summarecon Mall Serpong - 2.7 mi / 4.3 km
  • Ocean Park - 4.2 mi / 6.8 km
  • Scientia Square Park - 4.6 mi / 7.4 km
  • Aeon Mall BSD City - 5.5 mi / 8.8 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 5.7 mi / 9.2 km
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Privilege, Double Room, 1 Double Bed
  • Superior Room, 1 Queen Bed
  • Privilege, Twin Room, 2 Twin Beds
  • Superior Twin Room, 2 Twin Beds
  • Superior Room, 1 Queen Bed, Pool View

What’s around

Landmarks

  • Living World - 4 min walk
  • Summarecon Mall Serpong - 2.7 mi / 4.3 km
  • Ocean Park - 4.2 mi / 6.8 km
  • Scientia Square Park - 4.6 mi / 7.4 km
  • Aeon Mall BSD City - 5.5 mi / 8.8 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 5.7 mi / 9.2 km

Getting around

  • Soekarno-Hatta Intl. Airport (CGK) - 36 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 51 min drive
  • Tangerang Tanah Tinggi Station - 10 min drive
  • Tangerang Station - 10 min drive
  • Serpong Rawa Buntu Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping center shuttle
map
See on map
Jl Alam Sutera Boulevard Kav23, South Tangerang, 15325, Banten, Indonesia

At a glance

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-4 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Free bicycles on site
  • Golfing nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 5920
  • Conference space size (meters) - 550
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchairs available on site
  • Grab bar - near toilet

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Mint & Pepper - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Maniz Pool Deck - This poolside bar serves light fare only. Open daily.

Mocca - This lobby lounge serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 178000 for adults and IDR 89000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one-way, Maximum occupancy 4)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Rollaway beds are available for IDR 450000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Alam Sutera Serpong
  • Mercure Serpong Alam Sutera Hotel
  • Mercure Serpong Alam Sutera South Tangerang
  • Mercure Serpong Alam Sutera Hotel South Tangerang
  • Mercure Alam Sutera
  • Mercure Serpong
  • Mercure Serpong Alam
  • Mercure Serpong Alam Sutera
  • Mercure Serpong Alam Sutera Hotel
  • Mercure Serpong Alam Sutera Hotel Tangerang
  • Mercure Serpong Alam Sutera Tangerang

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Mercure Serpong Alam Sutera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - 4 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, Mint & Pepper offers international cuisine, pool views, and poolside dining. Nearby restaurants include Eastern KopiTM (4-min walk), Bebek Tepi Sawah (4-min walk), and Kafe Betawi (4-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 363000 per vehicle one-way.
  • Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center.
8,6.Fabulous.
  • 10,0.Exceptional

    Good location and friendly staff

    Excellent hotel and conveniently located close to mall. Warm and friendly staff.

    Chee Meng, 2 night business trip, Dec 6, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The hotel was clean and all staff very friendly and helpful. The locations are very good and We’re recommended to come back for staying.

    3 night family trip, Nov 21, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Walk to shopping mall and there are plenty of food around

    3 night family trip, Nov 20, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Very satisfied with the property

    Alan, 2 night business trip, Nov 10, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    The staff were nothing short of amazing! The culture that management has created really shines through.

    2 night business trip, Nov 7, 2019

    Verified Wotif guest review

  • 8,0.Very good

    Great location opposite a mall with lots of food choices. If u need to be in the error, this hotel is a great choice.

    Hy, 2 night business trip, Oct 13, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    I really enjoyed the culture and the hospitality of the people at this hotel, you would think the employees own a share of the hotel, they were wonderful in making you feel welCome And happy from the front desk manager Vinna and Ardi to the restaurant manager Billy, Reza, and the restaurant staff Emily, Kholis,Malek, Linda, Ayu, Thomas, Vera, Risky. They made my stay very pleasant and housekeeping was great in making my room fresh an FCC clean all day. The hotel may have not been perfect or 5 star But these people were all 5 star in my book and will go back again and stay there

    Michalkarimian, 14 night trip, Oct 11, 2019

    Verified Expedia guest review

  • 6,0.Good

    we have requested for non smoking floor, but when upon check in they do not have any non smoking room. As a result we need to top up IDR100,000 to upgrade to a non smoking room. We are very unhappy with the hotel arrangement.

    south east, 1 night business trip, Oct 9, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    Good hotel good area for shopping and all round good service I will stay her again. Enjoy

    2 night family trip, Oct 2, 2019

    Verified Expedia guest review

  • 8,0.Very good

    Next to a massive mall with lots of food choices. Not much to complain or compliment. Ok stay and will stay again.

    Hy, 2 night business trip, Sep 8, 2019

    Verified Expedia guest review

See all 79 reviews