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All properties in Iskandar Puteri, Johor, Malaysia
1 room, 2 adults

JEN Johor Puteri Harbour by Shangri-La

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Dry cleaning/laundry service
  • Elevator
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000, Malaysia

4-star hotel in Nusajaya with 3 restaurants and outdoor pool
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Value for money. Check in by staff was fast and efficient. Despite arriving at 1.30pm I…Dec 27, 2020
  • Not worth for money Dec 18, 2020

JEN Johor Puteri Harbour by Shangri-La

from ZAR 806
  • Executive Suite, 1 King Bed
  • Club Room, 2 Twin Beds
  • Club Room, 1 King Bed
  • Premier Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed
  • Club Room, 2 Twin Beds, Harbor View
  • Club Room, Harbor View
  • Deluxe Room, 2 Twin Beds, Harbor View
  • Deluxe Room, 1 King Bed, Harbor View
  • Premier Room, 1 Queen Bed

What’s around JEN Johor Puteri Harbour by Shangri-La

Landmarks

  • In Nusajaya
  • Legoland Malaysia - 41 min walk
  • Angry Birds Activity Park Johor Bahru - 14.8 mi / 23.8 km
  • Sutera Mall - 15 mi / 24.1 km
  • Johor Bahru City Square - 15.8 mi / 25.5 km
  • Johor Bahru Old Chinese Temple - 15.9 mi / 25.6 km
  • Johor Premium Outlets - 18.2 mi / 29.3 km
  • Universiti Teknologi Malaysia - 18.4 mi / 29.6 km

Getting around

  • Senai International Airport (JHB) - 27 min drive
  • Changi Airport (SIN) - 64 min drive
  • Singapore (XSP-Seletar) - 51 min drive
  • JB Sentral - 22 min drive
  • Airport shuttle (surcharge)
  • Free theme park shuttle

At a glance

Key facts

Hotel size

  • This hotel has 283 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Offsite

  • Free theme park shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
  • Spa services on site
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 5543
  • Conference space size (meters) - 515
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Braille signage
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • Korean
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Separate sitting area
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Harbour Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Skybar Bar & Restaurant - This poolside bar specializes in local and international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Shake & Burger at Lounge - Onsite restaurant. Open select days.

JEN Johor Puteri Harbour by Shangri-La’s small print

Also known as

  • Hotel Traders Puteri Harbour
  • Traders Puteri Harbour Nusajaya
  • Hotel Jen Puteri Harbour Johor Nusajaya
  • Hotel Jen Puteri Harbour Johor Shangri-La
  • Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
  • Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
  • Hotel Jen Puteri Harbour Johor
  • Jen Puteri Harbour Johor Shangri-La
  • Puteri Harbour Hotel
  • Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
  • Traders Hotel Puteri Harbour
  • JEN Johor Puteri Harbour by Shangri-La Hotel
  • Hotel Jen Puteri Harbour Johor by Shangri La
  • JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
  • JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri
  • Puteri Harbour Traders
  • Puteri Harbour Traders Hotel
  • Puteri Traders Hotel
  • Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
  • Traders Hotel Puteri Harbour Nusajaya
  • Traders Puteri
  • Traders Puteri Harbour

Policies

Fees for extra beds vary for adults and children.

Guests must contact this property in advance to reserve rollaway/extra beds. Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Rollaway beds are available for MYR 151.58 per night

Buffet breakfast is offered for an extra charge of MYR 58 for adults and MYR 29 for children (approximately)

Airport shuttle service is offered for an extra charge of MYR 165 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for JEN Johor Puteri Harbour by Shangri-La

  • Does JEN Johor Puteri Harbour by Shangri-La offer free cancellation for a full refund?
    Yes, JEN Johor Puteri Harbour by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at JEN Johor Puteri Harbour by Shangri-La?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at JEN Johor Puteri Harbour by Shangri-La?
    Yes, there's free self and valet parking.
  • Is there a pool at JEN Johor Puteri Harbour by Shangri-La?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at JEN Johor Puteri Harbour by Shangri-La?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at JEN Johor Puteri Harbour by Shangri-La?
    You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near JEN Johor Puteri Harbour by Shangri-La?
    Yes, there are 3 onsite restaurants, featuring international cuisine, pool views, and poolside dining. Nearby restaurants include Absolute Thai (2.6 mi), Kuu by Tea Garden (4.8 mi), and Coppola Family Pizzeria & Wine Bar (5.4 mi).
  • Is airport shuttle service offered by JEN Johor Puteri Harbour by Shangri-La?
    Yes, an airport shuttle is available. The charge is MYR 165 per vehicle one way.
  • What is there to do at JEN Johor Puteri Harbour by Shangri-La and nearby?
    JEN Johor Puteri Harbour by Shangri-La has an outdoor pool and a health club, as well as spa services and a garden.

Recent reviews

Very good 8,2 From 280 reviews

Very good 8,0
Please change breakfast menu
Staff were helpful and friendly. Room was clean. Compare to previous meals, breakfast was poor -- berries pancake no berries, wanton was raw... Staff said SORRY a few times because of the uncooked wanton. Hope the main chef or kitchen manager can change the breakfast menu. We had same breakfast for more than a week this time. Also, same menu in July.
my5 night family trip
Very good 8,0
Slow service during breakfast
We love rooms with harbour view, but the whole block was closed. So we chose to stay in a premium room. Big space and comfortable. Breakfast was same with July, not buffet but unlimited. More choices would be better. Also, slow service during breakfast.
my1 night family trip
Exceptional 10,0
Very well maintained property and courteous staff.
Gan, my1 night romance trip
Very good 8,0
Untrained staff. Poor room service
Breakfast served as buffet style but very few choices. Food was not tasty. The set breakfast in September was delicious. Premium room was clean and comfort as usual. Staff was not well trained. Some didn't know the promotion/benefits -- RM50 credit, late check out etc. Room service was super slow.
my1 night business trip
Very good 8,0
Big Premium Room. Poor Service
Premium room was huge. Limited choices during breakfast. Food was not delicious. Staff was not well trained. Asked for a fork and waited for over an hour.
my1 night business trip
Exceptional 10,0
One of the best hotel and recommended to family to stay there. Good customer service and very fast services during the check in and check out.
ROSLAN, my1 night family trip
Very good 8,0
Club Lounge was closed
Not many people stayed at Hotel Jen during RMCO period. Breakfast served as sets. Not many choices but the food was tasty. We booked a Club room. Sadly, Club Lounge was closed, so we didn't have opportunity to use the Lounge and facility. Food served during Happy Hours was poor. We won't book the room if we knew that the Lounge was closed.
my1 night business trip
Exceptional 10,0
kale
Good place Clean Cheerful staffs.friendly and helpful Good food in the hotel and around the hotel
KALEARASU, gb1 night family trip
Very good 8,0
Food served at Club Lounge is poor
We stayed at Jen many times because of its location (near to government offices). We always choose Club room. The only thing we always think that it should be improved is - food served at Club Lounge. Less choices and not tasty.
my1 night business trip
Exceptional 10,0
Awesom stay
2nd stay in hotel jen.. superb services and cleanliness of hotel..
Zuan Yin, gb2 night trip

JEN Johor Puteri Harbour by Shangri-La